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CoxHealth

CoxHealth is hiring: IT Customer Support Analyst - Service Desk in Springfield

CoxHealth, Springfield, MO, US

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Facility: Chase Building: 303 E Republic Rd, Springfield, Missouri, United States of America, 65807 Department: 1709 IT Service Desk Scheduled Weekly Hours: 40 Hours: 7:00 am - 3:30 pm Mon - Fri Work Shift: Day Shift (United States of America) CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

  • Named one of Modern Healthcare's Best Places to work five times.
  • Named one of America's Greatest Workplaces by Newsweek.
  • Recognized as a Greatest Workplace for Women in both 2023 and 2024.
  • Listed as one of the Greatest Workplaces for Diversity in 2024.
  • Acknowledged by Forbes as one of the Best Employers for New Grads.
  • Ranked among the Best Employers by State for Missouri.
  • Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.
Benefits
  • Medical, Vision, Dental, Retirement Plan with employer match, and many more!
  • For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description: The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.Education: • Preferred: Associate's degree in Computer Science, Information Technology, Experience: • Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting. Skills:
  • Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications.
  • Strong communication skills, empathy, and patience to effectively assist end users with technical issues.
  • Ability to diagnose and resolve simple technical problems such as password resets and basic software issues.
  • Ability to effectively document support request and solutions for future reference.
Licensure/Certification/Registration: • N/A