Sanofi
## US Head of Respiratory Provider ExperienceMain Responsibilities Lead the Provider Experience Strategy :Define and oversee a clear roadmap to enhance the experience of Provider and office staff from initial interest through ongoing patient management. Build and maintain a provider forum Drive Experience-Based Innovation: Continuously gather feedback from Provider, office staff, and the field to design new approaches that improve satisfaction and efficiency. Pilot and scale ideas such as automated refill reminders, onboarding trackers, and digital support portals. Use Data to Guide Improvements: Define key experience metrics such as time to first fill, satisfaction rates, and approval timelines. Translate insights into clear actions and communicate outcomes to leadership. Qualifications * 7–10 years of experience in HCP marketing, commercial operations, or field enablement within the pharmaceutical or biotechnology industry* Proven success driving initiatives that improve Provider engagement, office workflow, or adoption of specialty products* Experience working across functions including Marketing, Sales, Access, Medical, and Patient Support* Strong understanding of access dynamics, provider economics, and specialty workflow systems* Excellent analytical skills and the ability to turn insights into practical solutions* Collaborative, results-driven, and comfortable leading through influence* Outstanding communication and relationship-building skillsPreferred Qualifications * Biologic or specialty product experience* Familiarity with buy-and-bill and hub models* MBA or master’s degree in business, marketing, or health management* Experience leading customer experience or process improvement initiatives* Co-promote or alliance experience* Experience in respiratory or chronic disease areas is considered to be an asset.* Bring the miracles of science to life alongside a supportive, future-focused team.* Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.* Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.* Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
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