Washington Staffing is hiring: Support Engineer, Amazon Leo Enterprise Customer

Senior Network Operations Engineer

Amazon Leo is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world.

We are looking for a senior network operations engineer in the satellite, antenna, and radio frequency space who will require a blend of technical expertise spanning RF engineering, satellite communications, and advanced networking technologies. Beyond technical skills, success in this role demands strong problem-solving abilities, continuous learning, and the capability to design, optimize, and troubleshoot complex satellite communication systems while ensuring regulatory compliance and performance excellence.

Key responsibilities include:

• Leading the resolution of complex customer cases involving satellite-ground network performance, routing anomalies, or connectivity degradation.
• Providing in-depth technical guidance to customers and internal teams during high-severity incidents.
• Performing detailed root cause analysis for customer-impacting events.
• Acting as a subject matter expert for escalated networking issues.
• Proactively identifying support gaps and contributing to tooling, diagnostics, and automation.
• Developing troubleshooting playbooks, technical guides, and knowledge base articles.
• Mentoring junior support engineers.
• Driving operational readiness and support planning for new network features.
• Participating in customer communications for major incidents and complex technical engagements.
• Working in a rotating shift schedule, including weekdays and weekends, with the requirement to be available for on-call duties as needed.

Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Basic qualifications include:

• Experience in technical support.
• 5+ years of experience in satellite communications, network operations, AWS NetDev, or RF engineering roles with focus on system troubleshooting and technical support.
• Demonstrated hands-on experience with RF fundamentals including carrier operations, link budgets, and satellite ground equipment.
• Proficient in standard network protocols and system architecture.
• Strong track record of analyzing complex technical issues and managing customer escalations through resolution.
• Experience documenting technical solutions and standard operating procedures.
• Proven experience using spectrum analyzers, monitoring tools, and standard test equipment for system diagnostics and optimization.
• Understanding of antenna specifications including gain, beamwidth, polarization, and radiation patterns.
• Strong background in NOC operations with experience in emergency response and on-call support scenarios.

Preferred qualifications include:

• Previous experience in teleport operations or military SATCOM environments.
• Advanced knowledge of multi-band and multi-feed antenna configurations, including auto-acquire and auto-tracking systems.
• Experience with antenna control units (ACUs) and remote monitoring.
• Strong network administration experience, including DNS, routing, and firewall configuration.
• Strong understanding of networking protocols and troubleshooting tools (TCP/IP, BGP, DNS, DHCP, HTTP/S, tcpdump, traceroute, mtr, etc.)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $86,000/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits.