California Staffing is hiring: Cashier Receptionist in El Sobrante

Cashier Receptionist

The cashier/receptionist is a member of the health care department team who functions under the direction guidance and supervision of the department manager, assistant manager, or designee. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate check-in, check-out where applicable, information capture and revenue collection per procedures. Responsible for having a general knowledge of the medical center in order to assist patients with questions and concerns. Requires extensive use of the computer.

Essential Responsibilities:

• Reception, Check-ln, Check-out (where applicable)
• Greet and assist patients that present
• Follow appropriate patient registration/check-in policies and procedures
• Verify and/or update all demographic information, for example Personal Physician Selection, Language Preference.
• Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.
• Check in patients by following check-in policies and procedures and using the check-in systems or manual visit records when the systems are down.
• Determine patients membership/benefits according to the benefit display
• Create accounts as necessary, for example (but not limited to) workers compensation, confidential, etc.
• Capture and populate workers compensation data on the correct screens and select the correct coverage as necessary
• Manage electronic in-basket
• Use notes function where applicable to document prepayments
• Obtain a patient medical record number when necessary
• Order Health Plan cards as needed.
• Collect co-pays and fees. Inform patients of available payment options.
• Generate appropriate encounter forms per procedure electronically or manually if the system is down
• Direct patients to appropriate area after the check-in process is completed
• Check out patients by following checkout policies and procedures and using the checkout systems or manual visit records when the systems are down, if applicable.
• Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Media-Cal, and industrial patients.
• Initiate and complete required forms for all appointments per policy.
• Access necessary information from the fee schedule to determine appropriate fees based on CPT-4 and/or service codes in order to collect appropriate revenue
• Assist patients by:
• Explaining co-pays/applicable fees
• Providing facility directions
• Referring to other departments and administrative services for further information, e.g., Member Services, Medical Secretaries, and Business Office.
• Initiating and completing appropriate forms as needed, for example Release Of Information, Patient Financial Responsibility.
• Tracking referrals to specialty care by utilizing the consultation/referral system as needed in those areas where this responsibility currently exists for the individual in this classification.
• Demonstrate knowledge of and application to Patient Administration Appointment Registration (PARRS).
• Maintain the patient will-call area box if applicable
• Communicate with clinical and business office staff as needed
• Cash Handling, Reconciliation and Deposit
• Handle cash according to the Cash Handling Responsibility Agreement
• Comply with all applicable cash handling policies and procedures (see reference list)
• The registration designee is responsible for the safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, and all keys assigned for cash control.
• Obtain, secure, and ensure sufficient denominations to provide change.
• Reconcile shift and deposit funds according to the Cash Handling Responsibility Agreement
• Use correct procedures to document and report discrepancies
• Other
• Working towards positive operational outcomes.
• Perform other duties as required.

Supervisory Responsibilities - this job has no supervisory responsibilities.

Basic Qualifications:

• Experience: Six (6) months work experience.
• Education: High School Diploma/GED.
• License, Certification, Registration: N/A

Additional Requirements:

• Basic knowledge and use of computer and computer keyboard.
• Passing of a PC skills assessment.
• Ability to read and follow instructions, short correspondence, and memos.
• Communicate with health care providers, staff, patients and visitors.
• Professional phone etiquette.
• Ability to multi-task, organize, manage time and prioritize workflow in a complex environment.
• Knowledge of computer and computer keyboard.
• Must be willing to work in a Labor Management Partnership environment.
• Also refer to the detailed responsibilities outlined in the respective collective bargaining unit Cash Handling Responsibility Agreement.

Preferred Qualifications: N/A

COMPANY: KAISER

LOCATION: Richmond, California

REQNUMBER: 1399391