National Association of Latino Healthcare Executives
Cashier Receptionist
National Association of Latino Healthcare Executives, San Jose, California, United States, 95199
Job Summary
The cashier/receptionist is a member of the health‑care department team who functions under the direction, guidance, and supervision of spinach manager, assistant manager, or designee. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate check‑in, check‑out where applicable, information capture, and revenue collection per procedures. The role requires a general knowledge of the medical center to assist patients with questions and concerns and extensive use of the computer. Grade: 3
Essential Responsibilities
Reception, Check‑in, Check‑out (where applicable) Greet and assist patients that present Follow appropriate patient registration/check‑in policies and procedures Verify and/or update all demographic information (e.g., Personal Physician Selection, Language Preference) Working knowledge of Health Plan coverage types (e.g., traditional, deductible) Check in patients by following policies and procedures and using the check‑in systems oriscos manual visit records when systems are down Determine patient membership/benefits according to the benefit display Create accounts as necessary (e.g., workers compensation, confidential) Capture and populate workers compensation data on the correct screens and select the correct coverage as required Manage electronic in‑basket Obtain a patient medical record number when necessary Order Health Plan cards as needed Collect co‑pays and fees and inform patients of available payment options Generate appropriate encounter forms per procedure electronically or manually if the system is down Direct patients to appropriate area after the check‑in process is completed Check out patients by following checkout policies and procedures and using checkout systems or manual visit records when systems are down, if applicable Follow appropriate procedures when registering exception‑type patients such as non‑members, out‑of‑area health plan members, Medicare, Media‑Cal, and industrial patients Initiate and complete required forms for all appointments per policy Access necessary information from the fee schedule to determine appropriate fees based on CPT‑4 and/or service codes to collect appropriate revenue Assist patients by:
Explaining co‑pays/applicable fees Providing facility directions Referring to other departments and administrative services for further information (e.g., Member Services, Medical Secretaries, and Business Office)
Initiating and completing appropriate forms as needed (e.g., Release Of Information, Patient Financial Responsibility) Tracking referrals to specialty care by utilizing the consultation/referral system where this responsibility exists for the individual in this classification Demonstrate knowledge of and application to Patient Administration Appointment Registration (PARRS) Maintain the patient will‑call area box if applicable Communicate with clinical and business office staff as needed Cash Handling, Reconciliation and kortings: Handle cash according to the Cash Handling Responsibility Agreement Comply with all applicable cash handling policies and procedures The registration designee is responsible for the safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, and all keys assigned for cash control Obtain, secure, and ensure sufficient denominations to provide change Reconcile shift and_CTL funds according to the Cash Handling Responsibility Agreement Use correct procedures to document and report discrepancies Work towards positive operational outcomes Seniority Level
Entry level h3>Employment Type Full‑time Jobccions
Other Industries
Hospitals and Health Care construit
#J-18808-Ljbffr
The cashier/receptionist is a member of the health‑care department team who functions under the direction, guidance, and supervision of spinach manager, assistant manager, or designee. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate check‑in, check‑out where applicable, information capture, and revenue collection per procedures. The role requires a general knowledge of the medical center to assist patients with questions and concerns and extensive use of the computer. Grade: 3
Essential Responsibilities
Reception, Check‑in, Check‑out (where applicable) Greet and assist patients that present Follow appropriate patient registration/check‑in policies and procedures Verify and/or update all demographic information (e.g., Personal Physician Selection, Language Preference) Working knowledge of Health Plan coverage types (e.g., traditional, deductible) Check in patients by following policies and procedures and using the check‑in systems oriscos manual visit records when systems are down Determine patient membership/benefits according to the benefit display Create accounts as necessary (e.g., workers compensation, confidential) Capture and populate workers compensation data on the correct screens and select the correct coverage as required Manage electronic in‑basket Obtain a patient medical record number when necessary Order Health Plan cards as needed Collect co‑pays and fees and inform patients of available payment options Generate appropriate encounter forms per procedure electronically or manually if the system is down Direct patients to appropriate area after the check‑in process is completed Check out patients by following checkout policies and procedures and using checkout systems or manual visit records when systems are down, if applicable Follow appropriate procedures when registering exception‑type patients such as non‑members, out‑of‑area health plan members, Medicare, Media‑Cal, and industrial patients Initiate and complete required forms for all appointments per policy Access necessary information from the fee schedule to determine appropriate fees based on CPT‑4 and/or service codes to collect appropriate revenue Assist patients by:
Explaining co‑pays/applicable fees Providing facility directions Referring to other departments and administrative services for further information (e.g., Member Services, Medical Secretaries, and Business Office)
Initiating and completing appropriate forms as needed (e.g., Release Of Information, Patient Financial Responsibility) Tracking referrals to specialty care by utilizing the consultation/referral system where this responsibility exists for the individual in this classification Demonstrate knowledge of and application to Patient Administration Appointment Registration (PARRS) Maintain the patient will‑call area box if applicable Communicate with clinical and business office staff as needed Cash Handling, Reconciliation and kortings: Handle cash according to the Cash Handling Responsibility Agreement Comply with all applicable cash handling policies and procedures The registration designee is responsible for the safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, and all keys assigned for cash control Obtain, secure, and ensure sufficient denominations to provide change Reconcile shift and_CTL funds according to the Cash Handling Responsibility Agreement Use correct procedures to document and report discrepancies Work towards positive operational outcomes Seniority Level
Entry level h3>Employment Type Full‑time Jobccions
Other Industries
Hospitals and Health Care construit
#J-18808-Ljbffr