WVU
* Greet visitors, make eye contact and walk them to the patient’s room* Records and relays messages accurately to unit personnel* Answers telephone and responds to the intercom; keeps telephone lines open for incoming calls.* Answer telephone within 3 rings, state your name, location and ask how may I help you. Do not leave caller on hold longer than 1 minute- check with them if they would like to leave a message or continue to hold* Places calls as directed by nurses and physicians* Answers physician's pages when required* Answers general inquiries from visitors, patients, volunteers and hospital personnel* Answer call lights and notify appropriate staff* Checks incoming mail and distributes* Update white boards in patient’s rooms
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