NHS
Main duties of the job
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
About us The GP surgery is based at Pontllanfraith HealthCentre and is a busy single site practice with a stable list size of approx 8900 patients.
We provide an exceptional service and are proud to have maintained this level of service throughout the global COVID-19 pandemic and beyond. The practice has a manageable workload and serves a friendly practice population with a strong emphasis on community values.
Job responsibilities To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. The following are the core responsibilities of the receptionist, however this list is not exhaustive and other duties and responsibilities may be added that fall in line with the general role and responsibilities of this post. This may include any or all of the duties listed, and may vary from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload. This will be dependent upon factors such as workload, staffing levels and staff competency.
Offer general assistance to the practice team and project a positive, professional and friendly image to patients and other visitors, either in person or via the telephone
Using Care Navigation, receive, assist and direct patients/visitors in accessing the appropriate service or healthcare professional in a courteous and effective way
Maintaining and monitoring the practice appointment system
Process telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Initiating contact with and responding to requests from patients, team members and external agencies
Advising patients of relevant charges for private (non GMS Services), accepting payment, and issuing receipt
Photocopy documentation as required
Action incoming/outgoing faxes when necessary
Processing and distributing incoming and outgoing mail and hospital letters (paper and electronic)
Data entry of new and temporary registrations and relevant patient information as required
Input data into the patients healthcarerecords as necessary
Filing and retrieving paperwork
Computer data entry/data allocation and collation; processing and recording information in accordance with practice protocols
Scanning of patient related documentation and attaching scanned documents to patients healthcare records
Process patient prescriptions as directed
Support the practice administrator with requests for information i.e. SARs, insurance/solicitors letters, DVLA forms, booking of private medicals etc.
Summarise/read coding of patients medical records
Manage all queries, taking messages as necessary and passing information on in an efficient and timely manner
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards ensuring clean, tidy and free from obstruction
Support all clinical staff with general tasks as requested
Support the administrative staff, providing cover during staff absences
Opening up/locking-up of the practice premises and maintaining security in accordance with practice protocols
Person Specification Experience
Worked in an environment handling sensitive information
Experience working in Healthcare setting
Qualifications
Educated to GCSE level or Equivalent
GCSE Maths & English (C or above)
AMSPAR Receptionists Qualification
NVQ Level 2 in Health and Social Care
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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About us The GP surgery is based at Pontllanfraith HealthCentre and is a busy single site practice with a stable list size of approx 8900 patients.
We provide an exceptional service and are proud to have maintained this level of service throughout the global COVID-19 pandemic and beyond. The practice has a manageable workload and serves a friendly practice population with a strong emphasis on community values.
Job responsibilities To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. The following are the core responsibilities of the receptionist, however this list is not exhaustive and other duties and responsibilities may be added that fall in line with the general role and responsibilities of this post. This may include any or all of the duties listed, and may vary from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload. This will be dependent upon factors such as workload, staffing levels and staff competency.
Offer general assistance to the practice team and project a positive, professional and friendly image to patients and other visitors, either in person or via the telephone
Using Care Navigation, receive, assist and direct patients/visitors in accessing the appropriate service or healthcare professional in a courteous and effective way
Maintaining and monitoring the practice appointment system
Process telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Initiating contact with and responding to requests from patients, team members and external agencies
Advising patients of relevant charges for private (non GMS Services), accepting payment, and issuing receipt
Photocopy documentation as required
Action incoming/outgoing faxes when necessary
Processing and distributing incoming and outgoing mail and hospital letters (paper and electronic)
Data entry of new and temporary registrations and relevant patient information as required
Input data into the patients healthcarerecords as necessary
Filing and retrieving paperwork
Computer data entry/data allocation and collation; processing and recording information in accordance with practice protocols
Scanning of patient related documentation and attaching scanned documents to patients healthcare records
Process patient prescriptions as directed
Support the practice administrator with requests for information i.e. SARs, insurance/solicitors letters, DVLA forms, booking of private medicals etc.
Summarise/read coding of patients medical records
Manage all queries, taking messages as necessary and passing information on in an efficient and timely manner
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards ensuring clean, tidy and free from obstruction
Support all clinical staff with general tasks as requested
Support the administrative staff, providing cover during staff absences
Opening up/locking-up of the practice premises and maintaining security in accordance with practice protocols
Person Specification Experience
Worked in an environment handling sensitive information
Experience working in Healthcare setting
Qualifications
Educated to GCSE level or Equivalent
GCSE Maths & English (C or above)
AMSPAR Receptionists Qualification
NVQ Level 2 in Health and Social Care
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr