Front Desk Agent - Amicalola Falls Lodge

Front Desk Agent - Amicalola Falls Lodge This position can be either Full Time or Part Time.

Essential functions of the position:

Greets, registers and assigns rooms to guests

Issues room key

Assists in pre-registration and blocking of reservations when necessary

Becomes familiar with all park services/features, lodge amenities, local attractions/entertainment, shopping/dining and travel directions to respond to guest inquiries accurately

Keeps records of room availability and guest accounts

Computes bill and collects payment for guests

Makes and confirms reservations

Posts charges such as room, food or telephone to guest accounts

Follows all cash handling procedures as established by Accounting

Develops a thorough knowledge of room types, locations and selling strategies

Knowledge of amenities and hours of operation

Answers phones, directing calls to proper locations

Ensures clean, orderly and attractive conditions of the lobby area

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