Jetstar Airways
Job Description
Join and shape a growing Digital team at Jetstar
Flexible ways of working – hybrid model with 3 days onsite
Full time 12-month opportunity, based at our head office in Collingwood, Melbourne
Love travel and passionate about all things aviation. You’re in the right place. At Jetstar, you get to take‑off at work, and in life.
As a team, we’re lucky we get to do both for a living – and we want you to be part of where we go next. Helping our teammates soar is what we’re all about. And with a new fleet of state‑of‑the‑art aircraft, plus new routes being added, the sky’s the limit.
Take‑off with your next opportunity!
The
Digital Producer – Content Enablement
is a content specialist role within the Digital team. You will provide the content team with tactical, process and documentation support for initiatives across all Jetstar Digital channels. You will work closely with editorial, legal, digital product managers, project managers, business analysts, marketing teams, and other business stakeholders to improve customer experience (CX) and process efficiencies.
Key responsibilities of the role include:
Clarifying, refining and documenting team and cross‑team processes.
Enabling test‑and‑deploy content‑change processes.
Conducting audit and analysis of existing content and CX.
Improving CX for Jetstar products and services across digital channels including website, app, booking channels, marketing and service email communications, and notifications.
Implementing improvements across a broad collection of content assets.
Ensuring content meets Jetstar's editorial, design, brand and project guidelines and is aligned to broader strategy.
Collaborating with international stakeholders to deliver tailored content solutions for domestic and international audiences.
Writing, editing and sense‑checking copy and images.
To be considered for this role, you will have:
5+ years delivering content for a customer focused website, including a strong, demonstrated understanding of customer experience and web usability principles.
Experience with Confluence and Jira or similar workflow tools.
Experience with Optimizely or similar optimization tools.
Experience with analytics and SEO/GEO tools.
Experience working in an Agile environment.li>
Hands‑on experience with Content Management Systems.
Ability to lead content work and contribute effectively to cross‑functional teams working on complex projects.
Excellent problem‑solving skills and proven ability in stakeholder management.
Professional digital copywriting and editing experience – including functional and micro‑copy.
Proficiency in any Asian languages relevant to Jetstar destinations – Indonesian (Bahasa), Chinese (simplified and traditional), Korean, Thai, Japanese – will be highly regarded.
Applications close on the 26 January 2026
Your life at Jetstar is unlike any other... Live the travel dream:
You and your nominated travel companions can take‑off more with our famous Qantas Group Staff Travel discount.
Make work feel like a holiday:
Join a fun, driven team where work feels like a holiday. Our people take every opportunity to take‑off together and find ways to help their teammates soar.
There’s a place for everyone at Jetstar:
For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to take‑off with us. If you have support or access requirements, just reach out and let us know what you need.
We’re Jetstar. Let’s take‑off together!
#J-18808-Ljbffr
Join and shape a growing Digital team at Jetstar
Flexible ways of working – hybrid model with 3 days onsite
Full time 12-month opportunity, based at our head office in Collingwood, Melbourne
Love travel and passionate about all things aviation. You’re in the right place. At Jetstar, you get to take‑off at work, and in life.
As a team, we’re lucky we get to do both for a living – and we want you to be part of where we go next. Helping our teammates soar is what we’re all about. And with a new fleet of state‑of‑the‑art aircraft, plus new routes being added, the sky’s the limit.
Take‑off with your next opportunity!
The
Digital Producer – Content Enablement
is a content specialist role within the Digital team. You will provide the content team with tactical, process and documentation support for initiatives across all Jetstar Digital channels. You will work closely with editorial, legal, digital product managers, project managers, business analysts, marketing teams, and other business stakeholders to improve customer experience (CX) and process efficiencies.
Key responsibilities of the role include:
Clarifying, refining and documenting team and cross‑team processes.
Enabling test‑and‑deploy content‑change processes.
Conducting audit and analysis of existing content and CX.
Improving CX for Jetstar products and services across digital channels including website, app, booking channels, marketing and service email communications, and notifications.
Implementing improvements across a broad collection of content assets.
Ensuring content meets Jetstar's editorial, design, brand and project guidelines and is aligned to broader strategy.
Collaborating with international stakeholders to deliver tailored content solutions for domestic and international audiences.
Writing, editing and sense‑checking copy and images.
To be considered for this role, you will have:
5+ years delivering content for a customer focused website, including a strong, demonstrated understanding of customer experience and web usability principles.
Experience with Confluence and Jira or similar workflow tools.
Experience with Optimizely or similar optimization tools.
Experience with analytics and SEO/GEO tools.
Experience working in an Agile environment.li>
Hands‑on experience with Content Management Systems.
Ability to lead content work and contribute effectively to cross‑functional teams working on complex projects.
Excellent problem‑solving skills and proven ability in stakeholder management.
Professional digital copywriting and editing experience – including functional and micro‑copy.
Proficiency in any Asian languages relevant to Jetstar destinations – Indonesian (Bahasa), Chinese (simplified and traditional), Korean, Thai, Japanese – will be highly regarded.
Applications close on the 26 January 2026
Your life at Jetstar is unlike any other... Live the travel dream:
You and your nominated travel companions can take‑off more with our famous Qantas Group Staff Travel discount.
Make work feel like a holiday:
Join a fun, driven team where work feels like a holiday. Our people take every opportunity to take‑off together and find ways to help their teammates soar.
There’s a place for everyone at Jetstar:
For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to take‑off with us. If you have support or access requirements, just reach out and let us know what you need.
We’re Jetstar. Let’s take‑off together!
#J-18808-Ljbffr