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Senior General Manager – Lake Shore Plaza
A seasoned General Manager with a passion for residential property management and an impeccable track record of excellence is needed to lead our luxury high‑rise in Chicago.
What You’ll Be Doing as a Senior General Manager
Property Oversight:
Ensure the residential community meets the highest standards, oversee day‑to‑day operations, develop policies, and manage construction and tenant alterations.
Collaborative Leadership:
Lead and inspire a dedicated team, encouraging growth, innovation, and teamwork, while aligning with our vision of exceptional resident service.
Resident Interface:
Build and maintain strong relationships with residents, actively listening to their needs and concerns, and resolving issues to enhance their experience.
Customer Service:
Make introductory calls to future residents before move‑in, meet new residents face‑to‑face, and interface with our CX team to ensure compliance with brand strategy.
Communication:
Respond efficiently and courteously to all resident requests, handle complaints expeditiously, and provide resolution to resident problems.
Compliance:
Maintain accurate files for all site administration, prepare written communications, and manage incident reports.
Financials:
Analyze financial statements, develop and manage annual operating budgets, and innovate enhancements to serve the asset and ownership groups.
Compensation
$110,000 - $120,000 / yearly (depending on experience)
Plus an annual bonus tied to performance
Qualifications
Minimum of
7-10 years
of experience in property management, with at least
5 years
in a leadership role overseeing large teams. High‑rise experience is highly preferred.
2 years’ experience with HUD Section 8, LIHTC, and/or other affordable housing programs.
Experience in budget preparation and financial reporting, with strong understanding of building operational systems, leasing, and marketing.
Ability to analyze data and reports to develop solutions sustaining high standards of customer service, optimal revenue generation, and effective expense management.
Proficiency in property management software (Yardi, RealPage, Entrata, or similar).
Strong conflict resolution skills and a
customer‑first mindset .
Ability to
analyze operational metrics
and implement strategies for improved performance and resident satisfaction.
Experience managing third‑party vendor contracts, including security, maintenance, housekeeping, and amenity service providers.
Exceptional organizational skills
with the ability to multitask and prioritize in a fast‑paced, high‑expectation environment.
Tech‑savvy with experience implementing workflow automation, CRM systems, and digital communication tools.
Position will require some overtime, including possible evenings and weekends during lease‑up. Hours will be mostly set, but there is a reasonable expectation of flexibility in the schedule.
Certified Apartment Manager (CAM) or Certified Property Manager (CPM), strongly preferred.
Why You’ll Love It Here
Lots of paid time off (19+ days) – we value your life outside of work.
Customizable total rewards package – choose from medical, vision, dental, life insurance, and an Employee Assistance Program.
Financial wellness perks – 401(k), FSA & HSA, employer‑paid life, and disability programs.
Mental health resources – counseling available to our team members.
Fertility benefits – surrogacy, adoption assistance, and more.
Paid time off to volunteer, and we will match your charitable donations.
Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities available.
Build Your Career with Related Management Company A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market‑rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.
At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.
We are proud to be an equal‑opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.
#J-18808-Ljbffr
What You’ll Be Doing as a Senior General Manager
Property Oversight:
Ensure the residential community meets the highest standards, oversee day‑to‑day operations, develop policies, and manage construction and tenant alterations.
Collaborative Leadership:
Lead and inspire a dedicated team, encouraging growth, innovation, and teamwork, while aligning with our vision of exceptional resident service.
Resident Interface:
Build and maintain strong relationships with residents, actively listening to their needs and concerns, and resolving issues to enhance their experience.
Customer Service:
Make introductory calls to future residents before move‑in, meet new residents face‑to‑face, and interface with our CX team to ensure compliance with brand strategy.
Communication:
Respond efficiently and courteously to all resident requests, handle complaints expeditiously, and provide resolution to resident problems.
Compliance:
Maintain accurate files for all site administration, prepare written communications, and manage incident reports.
Financials:
Analyze financial statements, develop and manage annual operating budgets, and innovate enhancements to serve the asset and ownership groups.
Compensation
$110,000 - $120,000 / yearly (depending on experience)
Plus an annual bonus tied to performance
Qualifications
Minimum of
7-10 years
of experience in property management, with at least
5 years
in a leadership role overseeing large teams. High‑rise experience is highly preferred.
2 years’ experience with HUD Section 8, LIHTC, and/or other affordable housing programs.
Experience in budget preparation and financial reporting, with strong understanding of building operational systems, leasing, and marketing.
Ability to analyze data and reports to develop solutions sustaining high standards of customer service, optimal revenue generation, and effective expense management.
Proficiency in property management software (Yardi, RealPage, Entrata, or similar).
Strong conflict resolution skills and a
customer‑first mindset .
Ability to
analyze operational metrics
and implement strategies for improved performance and resident satisfaction.
Experience managing third‑party vendor contracts, including security, maintenance, housekeeping, and amenity service providers.
Exceptional organizational skills
with the ability to multitask and prioritize in a fast‑paced, high‑expectation environment.
Tech‑savvy with experience implementing workflow automation, CRM systems, and digital communication tools.
Position will require some overtime, including possible evenings and weekends during lease‑up. Hours will be mostly set, but there is a reasonable expectation of flexibility in the schedule.
Certified Apartment Manager (CAM) or Certified Property Manager (CPM), strongly preferred.
Why You’ll Love It Here
Lots of paid time off (19+ days) – we value your life outside of work.
Customizable total rewards package – choose from medical, vision, dental, life insurance, and an Employee Assistance Program.
Financial wellness perks – 401(k), FSA & HSA, employer‑paid life, and disability programs.
Mental health resources – counseling available to our team members.
Fertility benefits – surrogacy, adoption assistance, and more.
Paid time off to volunteer, and we will match your charitable donations.
Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities available.
Build Your Career with Related Management Company A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market‑rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.
At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.
We are proud to be an equal‑opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.
#J-18808-Ljbffr