Amazon
Job ID: 3157083 | Amazon Data Services, Inc.
Manage a team that maintains cloud infrastructure for global data center operations. AWS is looking for technology managers with experience in people management, strong technical understanding, and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating and devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on‑call rotation.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply‑chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. citizens. GovCloud may NOT be accessed from outside of the United States.
Key Job Responsibilities
The successful candidate will be operationally responsible for a Data Center. Some high‑level responsibilities include:
Prioritize and assign trouble tickets to data center technicians and operators
Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
Develop career paths for the employees and make updates in our internal tools
Recruit and train data technicians to ensure appropriate staffing levels
Ensure effective and efficient management of day‑to‑day data center operations including queue management, 7/24 shift arrangement and hardware logistics
Fast‑learn or act as the subject matter expert across all aspects in data center operations
Ensure all operational KPIs and metrics are being measured and met
Inspire and guide improvement in team process, technology innovation and automation
Manage large‑scale events (outages) and act as the call leader
Manage and improve the workflows and throughput for data center operations
Recommend, document and oversee policies and procedures to meet industry best practices and to meet required SLAs
Maintain the on‑call schedule coordinating absence and vacations
Be passionate about the quantity and quality of services being provided, and continuously strive to improve our customer experience
Essential Requirements
Ability to travel to or commute between data center locations as needed.
Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
Travel frequency will vary based on business needs and operational status of assigned facility.
Candidates must be able to travel (over 50 miles) or commute (under 50 miles) to active data center sites as required by business needs.
Basic Qualifications
4+ years of Information Technology (IT) experience, or a Bachelor's degree in computer science, engineering, mathematics or equivalent.
2+ years of operations and on‑call support for data center facilities, mission‑critical plants, or production facilities.
2+ years of team management experience, or a Bachelor's degree and 2+ years of working cross‑functionally with tech and non‑tech teams.
Preferred Qualifications
Experience troubleshooting and debugging technical systems.
Experience in Linux and networking protocols.
Experience in networking administration and troubleshooting.
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Compensation & Benefits The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for supplemental life plans, EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
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Manage a team that maintains cloud infrastructure for global data center operations. AWS is looking for technology managers with experience in people management, strong technical understanding, and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating and devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on‑call rotation.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply‑chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. citizens. GovCloud may NOT be accessed from outside of the United States.
Key Job Responsibilities
The successful candidate will be operationally responsible for a Data Center. Some high‑level responsibilities include:
Prioritize and assign trouble tickets to data center technicians and operators
Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
Develop career paths for the employees and make updates in our internal tools
Recruit and train data technicians to ensure appropriate staffing levels
Ensure effective and efficient management of day‑to‑day data center operations including queue management, 7/24 shift arrangement and hardware logistics
Fast‑learn or act as the subject matter expert across all aspects in data center operations
Ensure all operational KPIs and metrics are being measured and met
Inspire and guide improvement in team process, technology innovation and automation
Manage large‑scale events (outages) and act as the call leader
Manage and improve the workflows and throughput for data center operations
Recommend, document and oversee policies and procedures to meet industry best practices and to meet required SLAs
Maintain the on‑call schedule coordinating absence and vacations
Be passionate about the quantity and quality of services being provided, and continuously strive to improve our customer experience
Essential Requirements
Ability to travel to or commute between data center locations as needed.
Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
Travel frequency will vary based on business needs and operational status of assigned facility.
Candidates must be able to travel (over 50 miles) or commute (under 50 miles) to active data center sites as required by business needs.
Basic Qualifications
4+ years of Information Technology (IT) experience, or a Bachelor's degree in computer science, engineering, mathematics or equivalent.
2+ years of operations and on‑call support for data center facilities, mission‑critical plants, or production facilities.
2+ years of team management experience, or a Bachelor's degree and 2+ years of working cross‑functionally with tech and non‑tech teams.
Preferred Qualifications
Experience troubleshooting and debugging technical systems.
Experience in Linux and networking protocols.
Experience in networking administration and troubleshooting.
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Compensation & Benefits The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for supplemental life plans, EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
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