QUEST DIAGNOSTICS INC
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Compassion - Discover a team that leads the way when it comes to putting patients first.
At a glance At Quest, phlebotomists apply their expertise and our cutting‑edge technology to deliver quality patient care in a safe and supportive environment. No matter your level or experience, every day is a chance to grow, contribute, and learn—all while carrying out meaningful work that makes a positive impact on our business. Here, you can begin a life‑long career for an organization that spans across the nation. It really is a chance to collaborate with passionate, smart team members and blaze a career trail that reflects your unique abilities.
"The people that I work with is what keeps me here. We all work together as a team, and you don’t find that at most places. Also, helping people is what keeps me here because we have a big impact on their health."
Success profile What makes a successful candidate? See if you have what it takes.
Adaptable
Detail‑oriented
Career growth At Quest, we understand our combined ideas and passions are keys to our success–and to promoting a healthier world. That’s why we prioritize collaboration and professional development, so we can grow and succeed collectively and as individuals. From applying your existing skills and developing new ones to on‑the‑job training, mentorship, and the guidance you need to thrive at the forefront of the healthcare industry, it’s no wonder phlebotomists have long‑term, rewarding career paths here. Here is just one example of a career path you can take.
Patient Services Group Lead or Trainer
Additional Advancement Opportunities
Job Details Category:
Phlebotomy Location:
Atlanta, Georgia Job function:
Operations Job family:
Patient Services
Shift:
Day Employee type:
Regular Full‑Time Work mode:
On‑site
Title:
Phlebotomist Group Lead – Atlanta, GA
Schedule:
Monday to Friday, 8:00 AM to 5:00 PM, with rotational weekends
Pay range:
$25.61+ per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Annual, no‑cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
FinFit financial coaching and services
401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy‑up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
and so much more!
Job description Represent the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life‑defining health decisions. The PSR IV must have a deep understanding and knowledge of established practices and procedures and create an atmosphere of trust and confidence for our patients, customers, clients, and internal leadership. The PSR IV must ensure that the daily work of the Patient Service Center/Mobile/Long‑Term Care/In‑Office Phlebotomy is completed accurately and on time. The PSR IV is also responsible for providing the Supervisor or Functional Patient Services Manager with Patient, Client, Field, Compliance, Training, Metrics and Administrative support as needed in the Patient Service Region. The PSR IV must function as a backup to the Patient Services Supervisor and carry out duties and responsibilities in his/her absence. The PSR IV demonstrates Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy of patient information. This role is held accountable for Patient Service Center (PSC) and/or In‑Office Phlebotomy (IOP) activity in the territory, including opening and closing both PSCs and IOP locations. Successful applicants may be assigned to work and direct daily activity in a doctor's office, a patient service center, in a house call environment, long‑term care or as business needs dictate. Will be required to act as a coach, mentor, instructor, and resource advisor for new employees and provide effective onboarding services to new clients. They will also act as a point of contact for staff in the region and provide regular input to the Supervisor or Functional Patient Service Manager. In addition, the PSR IV must portray leadership capabilities and a higher level of customer‑facing skills—including verbal and written communication, problem‑solving, and collaboration with multiple functions, such as: Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and or complex test orders. The PSR IV must be capable of handling multiple priorities in a high‑volume setting.
Responsibilities
Collect specimens according to established procedures, including drug screens, biometric screening and insurance exams.
Administer oral solutions according to established training.
Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
Responsible for completing all data entry requirements accurately, including patient registration entry, test order entry from requisition or pulling order from database, and managing standing orders.
Enter billing information and collect payments when required, including safeguarding of assets and credit card information.
Data entry and processing specimens—including labeling, centrifuging, splitting, and freezing specimens as required by test order.
Perform departmental‑related clerical duties when assigned such as data entry, inventory, stock supplies, and answering phones when needed.
Read, understand and comply with departmental policies, protocols and procedures (e.g. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual) and ensure all staff members follow instructions.
Perform verification of patient demographic info/initials including patient signature post‑venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
Assist with compilation and submission of monthly statistics and data.
Maintain all appropriate phlebotomy logs in a timely manner and based on frequency (e.g. maintenance logs and temperature logs).
Complete training courses and keep up‑to‑date with the latest phlebotomy techniques.
Travel to Territory Manager meeting if held off‑site or off‑normal shift.
Participate in special projects and teams.
Stay up‑to‑date on company communications and assist with the distribution of technical information to the work group.
Perform Point‑of‑Care (POC) testing at sites where needed and complete training/competency evaluations per Standard Operating Procedure (SOP).
With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures.
Assist with periodic inventory counts.
Assist with the preparation of schedules for the assigned workgroup or PSCs.
Communicate professionally with clients to resolve or refer, document problems, prepare problem documentation and report critical issues as they occur.
Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves and face shield when required.
Assist supervisors with the implementation of SOPs and the distribution of technical information and communication to the workgroup in accordance with Quest Diagnostics guidelines.
Ensure facilities are neat, clean and in good repair; advise Supervisor of required repairs and maintenance.
Act as a coach, mentor, instructor and resource advisor for new employees; be the point of contact to staff on‑site and provide regular input to the supervisor.
Provide effective onboarding services to new clients.
Partner with Supervisor to assist the transition process setting up new offices for both PSCs and IOPs.
Must be able to step in for a PSR III and lead one or more PSRs on site.
Support Patient Inquiries from the website, Office of Chairman and Managed Care, as needed.
Support the Problem Resolution Line and could be called to the field regarding a patient recollection, as needed.
Provide input on the performance evaluations of the PSRs.
Qualifications Required work experience:
Seven years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
Keyboard/data entry experience.
Flexible and available based on staffing needs, including weekends, holidays, on‑call and overtime.
Must have reliable transportation, valid driver license, and clean driving record, if applicable.
Travel and flexible hours required to work multiple locations and cover Patient Service Center/Mobile/Long‑Term Care/In‑Office Phlebotomy locations with minimal notice.
Preferred work experience:
Medical training: medical assistant or paramedic training preferred.
Minimum 5 years in a PSC / IOP environment preferred.
Customer service in a retail or service environment preferred.
Physical and mental requirements:
Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects ranging from 1 to 15 pounds frequently; 16 to 25 pounds occasionally; 26 to 40 pounds seldom; beyond 41 pounds requires assistance.
Must be able to sit or stand for long periods of time; long hours of eye and hand coordination.
Must be able to perform repetitive tasks with dominant hand frequently throughout the day.
Position requires travel.
Extensive use of phone and PC.
Fine dexterity with hands/steadiness.
Talking, walking, balancing, bending/kneeling, pushing/pulling, reaching/twisting.
Knowledge:
Committed to all Quest Diagnostics policies & procedures including company dress code, employee health & safety, and Quest Diagnostics Everyday Excellence Guiding Principles.
Position requires the ability to effectively communicate in English.
Skills:
Ability to provide quality, error‑free work in a fast‑paced environment.
Ability to work independently with minimal on‑site supervision.
Excellent phlebotomy skills to include pediatric and geriatric.
Must demonstrate superior customer focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and knowledge of our business.
Capable of handling multiple priorities in a high‑volume setting.
Must be able to make decisions based on established procedures and exercise good judgment.
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer:
Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
We’ve built a welcoming workplace where all people are inspired to learn, develop and progress in their careers. There’s a broad range of opportunities, so you can explore many career paths in one company. There’s resources to help you build a fulfilling life and rewarding career. There’s training and development to align your work with your business success. No wonder there’s more to discover at Quest.
We’re committed to helping our people live a healthier lifestyle. One way we do this is by offering a comprehensive total rewards package, so you can take care of yourself and the ones you love. Find out how our benefits provide you with everything you need to thrive—now and in the future.
Medical, supplemental health, dental, and vision From medical, dental, and vision coverage plans designed to meet your needs, to supplemental health plans for an additional layer of financial protection, you can rest assured that your health is high on our agenda.
Annual incentive plans All eligible employees are invited to participate in our success in our annual incentive bonus plan payout.
401(k) You’re eligible to join the Quest Diagnostics 401(k) Plan on your date of hire. The company will match up to 5% of your annual salary.
To stay in touch with us, we encourage you to sign up for our job alerts. Once registered, we’ll match you with current and future career opportunities. You’ll also receive updates about Quest news, events, and other exciting opportunities.
#J-18808-Ljbffr
At a glance At Quest, phlebotomists apply their expertise and our cutting‑edge technology to deliver quality patient care in a safe and supportive environment. No matter your level or experience, every day is a chance to grow, contribute, and learn—all while carrying out meaningful work that makes a positive impact on our business. Here, you can begin a life‑long career for an organization that spans across the nation. It really is a chance to collaborate with passionate, smart team members and blaze a career trail that reflects your unique abilities.
"The people that I work with is what keeps me here. We all work together as a team, and you don’t find that at most places. Also, helping people is what keeps me here because we have a big impact on their health."
Success profile What makes a successful candidate? See if you have what it takes.
Adaptable
Detail‑oriented
Career growth At Quest, we understand our combined ideas and passions are keys to our success–and to promoting a healthier world. That’s why we prioritize collaboration and professional development, so we can grow and succeed collectively and as individuals. From applying your existing skills and developing new ones to on‑the‑job training, mentorship, and the guidance you need to thrive at the forefront of the healthcare industry, it’s no wonder phlebotomists have long‑term, rewarding career paths here. Here is just one example of a career path you can take.
Patient Services Group Lead or Trainer
Additional Advancement Opportunities
Job Details Category:
Phlebotomy Location:
Atlanta, Georgia Job function:
Operations Job family:
Patient Services
Shift:
Day Employee type:
Regular Full‑Time Work mode:
On‑site
Title:
Phlebotomist Group Lead – Atlanta, GA
Schedule:
Monday to Friday, 8:00 AM to 5:00 PM, with rotational weekends
Pay range:
$25.61+ per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Annual, no‑cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
FinFit financial coaching and services
401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy‑up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
and so much more!
Job description Represent the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life‑defining health decisions. The PSR IV must have a deep understanding and knowledge of established practices and procedures and create an atmosphere of trust and confidence for our patients, customers, clients, and internal leadership. The PSR IV must ensure that the daily work of the Patient Service Center/Mobile/Long‑Term Care/In‑Office Phlebotomy is completed accurately and on time. The PSR IV is also responsible for providing the Supervisor or Functional Patient Services Manager with Patient, Client, Field, Compliance, Training, Metrics and Administrative support as needed in the Patient Service Region. The PSR IV must function as a backup to the Patient Services Supervisor and carry out duties and responsibilities in his/her absence. The PSR IV demonstrates Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy of patient information. This role is held accountable for Patient Service Center (PSC) and/or In‑Office Phlebotomy (IOP) activity in the territory, including opening and closing both PSCs and IOP locations. Successful applicants may be assigned to work and direct daily activity in a doctor's office, a patient service center, in a house call environment, long‑term care or as business needs dictate. Will be required to act as a coach, mentor, instructor, and resource advisor for new employees and provide effective onboarding services to new clients. They will also act as a point of contact for staff in the region and provide regular input to the Supervisor or Functional Patient Service Manager. In addition, the PSR IV must portray leadership capabilities and a higher level of customer‑facing skills—including verbal and written communication, problem‑solving, and collaboration with multiple functions, such as: Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and or complex test orders. The PSR IV must be capable of handling multiple priorities in a high‑volume setting.
Responsibilities
Collect specimens according to established procedures, including drug screens, biometric screening and insurance exams.
Administer oral solutions according to established training.
Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
Responsible for completing all data entry requirements accurately, including patient registration entry, test order entry from requisition or pulling order from database, and managing standing orders.
Enter billing information and collect payments when required, including safeguarding of assets and credit card information.
Data entry and processing specimens—including labeling, centrifuging, splitting, and freezing specimens as required by test order.
Perform departmental‑related clerical duties when assigned such as data entry, inventory, stock supplies, and answering phones when needed.
Read, understand and comply with departmental policies, protocols and procedures (e.g. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual) and ensure all staff members follow instructions.
Perform verification of patient demographic info/initials including patient signature post‑venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
Assist with compilation and submission of monthly statistics and data.
Maintain all appropriate phlebotomy logs in a timely manner and based on frequency (e.g. maintenance logs and temperature logs).
Complete training courses and keep up‑to‑date with the latest phlebotomy techniques.
Travel to Territory Manager meeting if held off‑site or off‑normal shift.
Participate in special projects and teams.
Stay up‑to‑date on company communications and assist with the distribution of technical information to the work group.
Perform Point‑of‑Care (POC) testing at sites where needed and complete training/competency evaluations per Standard Operating Procedure (SOP).
With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures.
Assist with periodic inventory counts.
Assist with the preparation of schedules for the assigned workgroup or PSCs.
Communicate professionally with clients to resolve or refer, document problems, prepare problem documentation and report critical issues as they occur.
Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves and face shield when required.
Assist supervisors with the implementation of SOPs and the distribution of technical information and communication to the workgroup in accordance with Quest Diagnostics guidelines.
Ensure facilities are neat, clean and in good repair; advise Supervisor of required repairs and maintenance.
Act as a coach, mentor, instructor and resource advisor for new employees; be the point of contact to staff on‑site and provide regular input to the supervisor.
Provide effective onboarding services to new clients.
Partner with Supervisor to assist the transition process setting up new offices for both PSCs and IOPs.
Must be able to step in for a PSR III and lead one or more PSRs on site.
Support Patient Inquiries from the website, Office of Chairman and Managed Care, as needed.
Support the Problem Resolution Line and could be called to the field regarding a patient recollection, as needed.
Provide input on the performance evaluations of the PSRs.
Qualifications Required work experience:
Seven years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
Keyboard/data entry experience.
Flexible and available based on staffing needs, including weekends, holidays, on‑call and overtime.
Must have reliable transportation, valid driver license, and clean driving record, if applicable.
Travel and flexible hours required to work multiple locations and cover Patient Service Center/Mobile/Long‑Term Care/In‑Office Phlebotomy locations with minimal notice.
Preferred work experience:
Medical training: medical assistant or paramedic training preferred.
Minimum 5 years in a PSC / IOP environment preferred.
Customer service in a retail or service environment preferred.
Physical and mental requirements:
Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects ranging from 1 to 15 pounds frequently; 16 to 25 pounds occasionally; 26 to 40 pounds seldom; beyond 41 pounds requires assistance.
Must be able to sit or stand for long periods of time; long hours of eye and hand coordination.
Must be able to perform repetitive tasks with dominant hand frequently throughout the day.
Position requires travel.
Extensive use of phone and PC.
Fine dexterity with hands/steadiness.
Talking, walking, balancing, bending/kneeling, pushing/pulling, reaching/twisting.
Knowledge:
Committed to all Quest Diagnostics policies & procedures including company dress code, employee health & safety, and Quest Diagnostics Everyday Excellence Guiding Principles.
Position requires the ability to effectively communicate in English.
Skills:
Ability to provide quality, error‑free work in a fast‑paced environment.
Ability to work independently with minimal on‑site supervision.
Excellent phlebotomy skills to include pediatric and geriatric.
Must demonstrate superior customer focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and knowledge of our business.
Capable of handling multiple priorities in a high‑volume setting.
Must be able to make decisions based on established procedures and exercise good judgment.
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer:
Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
We’ve built a welcoming workplace where all people are inspired to learn, develop and progress in their careers. There’s a broad range of opportunities, so you can explore many career paths in one company. There’s resources to help you build a fulfilling life and rewarding career. There’s training and development to align your work with your business success. No wonder there’s more to discover at Quest.
We’re committed to helping our people live a healthier lifestyle. One way we do this is by offering a comprehensive total rewards package, so you can take care of yourself and the ones you love. Find out how our benefits provide you with everything you need to thrive—now and in the future.
Medical, supplemental health, dental, and vision From medical, dental, and vision coverage plans designed to meet your needs, to supplemental health plans for an additional layer of financial protection, you can rest assured that your health is high on our agenda.
Annual incentive plans All eligible employees are invited to participate in our success in our annual incentive bonus plan payout.
401(k) You’re eligible to join the Quest Diagnostics 401(k) Plan on your date of hire. The company will match up to 5% of your annual salary.
To stay in touch with us, we encourage you to sign up for our job alerts. Once registered, we’ll match you with current and future career opportunities. You’ll also receive updates about Quest news, events, and other exciting opportunities.
#J-18808-Ljbffr