State of Ohio
Customer Support Specialist (AP1) - EC Region
State of Ohio, Youngstown, Ohio, United States, 44502
Customer Support Specialist (AP1) – EC Region (26000072)
Job Description
Organization Opportunities for Ohioans with Disabilities (OOD) empowers Ohioans with disabilities through employment, disability determinations, and independence. Our agency works with partners in businesses, education, and nonprofit organizations to facilitate customized employment plans for Ohioans with disabilities; helps Ohio companies recruit and retain employees with disabilities; and is the sole agency determining medical and vocational Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) programs in Ohio. We help connect the people of Ohio who have disabilities with resources, support, and opportunities that fit their unique needs, abilities, and interests so that they can find and retain meaningful employment. To learn more about what we do, please visit our website at ood.ohio.gov.
Follow us on social media @OhioOOD!
Contact Agency Contact Name and Information: Sarah Baty, OOD.TalentAcquisition@ood.ohio.gov
Unposting Date January 19, 2026
Work Location Youngstown BSVI/BVR 242 West Federal Street Suite 403 Youngstown 44503
Primary Location United States of America – OHIO – Mahoning County – Youngstown
Compensation $21.93/hour (unless required by legislation)
Schedule Full-time – 8:00 AM to 5:00 PM, Monday–Friday
Union OCSEA
Primary Job Skill Administrative Support/Services
Technical Skills Computer Literacy, Scheduling, Clerical & Data Entry, Customer Service, Professional
Professional Skills Attention to Detail, Customer Focus, Listening, Teamwork, Verbal Communication
Customer Support Specialist (CSS) Position Overview Are you an experienced administrative professional eager to start a rewarding career in public service? Join Opportunities for Ohioans with Disabilities (OOD) as a Customer Support Specialist, where you will support our Vocational Rehabilitation (VR) professionals. Your responsibilities may include greeting customers in the reception area, answering phones, fielding general questions, and routing calls. You may also provide information about vocational rehabilitation services, maintain office calendars for client meeting rooms, conference rooms, and state vehicles, and handle general administrative duties such as processing mail, creating packets, and maintaining office supplies. If you are ready to make a positive impact and support our mission, we would love to hear from you!
Customer Support Specialist Duties
Provide coverage for the office phone and front desk by responding to routine inquiries from participants with disabilities and/or the public as well as maintaining the sign‑in/out sheets and greeting guests.
Process, distribute, scan, and upload incoming mail as well as print and process outgoing mail.
Support staff by composing correspondence, sending letters, requesting medical records, and assisting participants in signing documents using technology.
Complete data entry, and schedule intake meetings for people with disabilities applying for OOD services.
Provide ongoing case service and programmatic support through correspondence, follow‑up and reminder phone calls, supporting OOD Hiring Events, running reports, and more.
A Successful Customer Support Specialist
Delivers excellent customer service.
Is time‑efficient, organized, and quality‑driven.
Has the ability to multi‑task.
Displays excellent communication skills.
Works well inikhathi team environment.
Effectively utilizes office technology and tools.
Classification Administrative Professional 1
Bureau of Vocational Rehabilitation Division Overview Ood’s Bureau of Vocational Rehabilitation (BVR) and Bureau of Services for the Visually Impaired (BSVI) provide vocational rehabilitation (VR) services to eligible individuals with disabilities to assist them to attain and maintain competitive integrated employment. OOD works with adults seeking to enter the workforce or retain a job, and with youth beginning at age 14 to assist them as they transition from high school into college and/or the workplace. For more information, click here to view the OOD Vocational Rehabilitation Fact Sheet.
Pay Information
Step 1 – Hourly $21.93 / Annual $45,614
Step 2 – Hourly $22.60 / Annual $47,008
Step 3 – Hourly $22.96 / Annual $47,757
Step 4 – Hourly $23.56 / Annual $49,005
Step 5 – Hourly $24.16 / Annual $50,253
Step 6 – Hourly $24.86 / Annual $51,709
Step 7 – Hourly $25.77 / Annual $53,602
Step progression is based on OCSEA union contract and includes cost‑of‑living increases and longevity supplements after five years. New hires advance to the next step in the range after six months and annually thereafter.
Location Requirements This position is required to be in office five days a week. Daytime travel within Ohio may be required. The selected candidate must provide own transportation or, if operating a state vehicle, must have a valid driver’s license.
Applications and Selections Please make sure your online application and work experience clearly indicates how you meet minimum qualifications (MQs). Applications that fail to demonstrate completion of MQs will not be considered. If you meet the MQs through education, transcripts must be attached to the application or emailed to OOD.TalentAcquisition@ood.ohio.govensed. “See resume” is not a sufficient substitute for completed work experience or supplemental questions.
Applicants can check their application status on “My Jobpage” on the Careers.Ohio.gov job search webpage. Technical assistance can be requested by contacting careers@ohio.gov. The selection process consists of an online assessment and a remote structured interview. All communications are sent via email; please ensure your email address is checked regularly, including junk and spam folders.
Opportunities for Ohioans with Disabilities will not sponsor applicants for work visas.
Background Check The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration. An individual assessment of an applicant’s prior convictions will be made before excluding a candidate.
Why Work மாற்ற Channel
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of the eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education அமைச்ச Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (OPERS, STRS, SERS, HPRS)
Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications
1 year training or 1 year experience in secretarial science or business office applications OR the equivalent రిల.education and/or experience per Minimum Class Qualifications noted above.
Job Skills Administrative Support/Services; Clerical & Data Entry; Computer Literacy; Customer Service; Professional; Scheduling; Customer Focus; Listening; Attention to Detail; Teamwork; Verbal Communication.
Equal Employment Opportunity (EEO) Statement Opportunities for Ohioans with Disabilities is an Equal Employment Opportunity employer and is among the top‑ranked state agencies implementing inclusive and accessible planning and programming into business operations and services. We strive to hire, sustain, and promote a workforce that not only embraces this mission but is also reflective of the Ohioans we serve.
Accommodation Statement If you require an accommodation based on a disability for any step of the selection process, please contact OOD.OandA@ood.ohio.gov so proper arrangements can be made.
ADA Statement Ohio is a Disability Inclusion State and strives to be a model employer for individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs andિલ employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug‑Free Workplace The State of Ohio is a drug‑free workplace which prohibits the use of marijuana (recreational marijuana Gesundheit‑non‑medical cannabis). The position may be subject to additional restrictions pursuant to the State of Ohio Drug‑Free Workplace Policy (HR‑39) and as outlined in the posting.
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Organization Opportunities for Ohioans with Disabilities (OOD) empowers Ohioans with disabilities through employment, disability determinations, and independence. Our agency works with partners in businesses, education, and nonprofit organizations to facilitate customized employment plans for Ohioans with disabilities; helps Ohio companies recruit and retain employees with disabilities; and is the sole agency determining medical and vocational Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) programs in Ohio. We help connect the people of Ohio who have disabilities with resources, support, and opportunities that fit their unique needs, abilities, and interests so that they can find and retain meaningful employment. To learn more about what we do, please visit our website at ood.ohio.gov.
Follow us on social media @OhioOOD!
Contact Agency Contact Name and Information: Sarah Baty, OOD.TalentAcquisition@ood.ohio.gov
Unposting Date January 19, 2026
Work Location Youngstown BSVI/BVR 242 West Federal Street Suite 403 Youngstown 44503
Primary Location United States of America – OHIO – Mahoning County – Youngstown
Compensation $21.93/hour (unless required by legislation)
Schedule Full-time – 8:00 AM to 5:00 PM, Monday–Friday
Union OCSEA
Primary Job Skill Administrative Support/Services
Technical Skills Computer Literacy, Scheduling, Clerical & Data Entry, Customer Service, Professional
Professional Skills Attention to Detail, Customer Focus, Listening, Teamwork, Verbal Communication
Customer Support Specialist (CSS) Position Overview Are you an experienced administrative professional eager to start a rewarding career in public service? Join Opportunities for Ohioans with Disabilities (OOD) as a Customer Support Specialist, where you will support our Vocational Rehabilitation (VR) professionals. Your responsibilities may include greeting customers in the reception area, answering phones, fielding general questions, and routing calls. You may also provide information about vocational rehabilitation services, maintain office calendars for client meeting rooms, conference rooms, and state vehicles, and handle general administrative duties such as processing mail, creating packets, and maintaining office supplies. If you are ready to make a positive impact and support our mission, we would love to hear from you!
Customer Support Specialist Duties
Provide coverage for the office phone and front desk by responding to routine inquiries from participants with disabilities and/or the public as well as maintaining the sign‑in/out sheets and greeting guests.
Process, distribute, scan, and upload incoming mail as well as print and process outgoing mail.
Support staff by composing correspondence, sending letters, requesting medical records, and assisting participants in signing documents using technology.
Complete data entry, and schedule intake meetings for people with disabilities applying for OOD services.
Provide ongoing case service and programmatic support through correspondence, follow‑up and reminder phone calls, supporting OOD Hiring Events, running reports, and more.
A Successful Customer Support Specialist
Delivers excellent customer service.
Is time‑efficient, organized, and quality‑driven.
Has the ability to multi‑task.
Displays excellent communication skills.
Works well inikhathi team environment.
Effectively utilizes office technology and tools.
Classification Administrative Professional 1
Bureau of Vocational Rehabilitation Division Overview Ood’s Bureau of Vocational Rehabilitation (BVR) and Bureau of Services for the Visually Impaired (BSVI) provide vocational rehabilitation (VR) services to eligible individuals with disabilities to assist them to attain and maintain competitive integrated employment. OOD works with adults seeking to enter the workforce or retain a job, and with youth beginning at age 14 to assist them as they transition from high school into college and/or the workplace. For more information, click here to view the OOD Vocational Rehabilitation Fact Sheet.
Pay Information
Step 1 – Hourly $21.93 / Annual $45,614
Step 2 – Hourly $22.60 / Annual $47,008
Step 3 – Hourly $22.96 / Annual $47,757
Step 4 – Hourly $23.56 / Annual $49,005
Step 5 – Hourly $24.16 / Annual $50,253
Step 6 – Hourly $24.86 / Annual $51,709
Step 7 – Hourly $25.77 / Annual $53,602
Step progression is based on OCSEA union contract and includes cost‑of‑living increases and longevity supplements after five years. New hires advance to the next step in the range after six months and annually thereafter.
Location Requirements This position is required to be in office five days a week. Daytime travel within Ohio may be required. The selected candidate must provide own transportation or, if operating a state vehicle, must have a valid driver’s license.
Applications and Selections Please make sure your online application and work experience clearly indicates how you meet minimum qualifications (MQs). Applications that fail to demonstrate completion of MQs will not be considered. If you meet the MQs through education, transcripts must be attached to the application or emailed to OOD.TalentAcquisition@ood.ohio.govensed. “See resume” is not a sufficient substitute for completed work experience or supplemental questions.
Applicants can check their application status on “My Jobpage” on the Careers.Ohio.gov job search webpage. Technical assistance can be requested by contacting careers@ohio.gov. The selection process consists of an online assessment and a remote structured interview. All communications are sent via email; please ensure your email address is checked regularly, including junk and spam folders.
Opportunities for Ohioans with Disabilities will not sponsor applicants for work visas.
Background Check The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration. An individual assessment of an applicant’s prior convictions will be made before excluding a candidate.
Why Work மாற்ற Channel
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of the eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education அமைச்ச Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (OPERS, STRS, SERS, HPRS)
Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications
1 year training or 1 year experience in secretarial science or business office applications OR the equivalent రిల.education and/or experience per Minimum Class Qualifications noted above.
Job Skills Administrative Support/Services; Clerical & Data Entry; Computer Literacy; Customer Service; Professional; Scheduling; Customer Focus; Listening; Attention to Detail; Teamwork; Verbal Communication.
Equal Employment Opportunity (EEO) Statement Opportunities for Ohioans with Disabilities is an Equal Employment Opportunity employer and is among the top‑ranked state agencies implementing inclusive and accessible planning and programming into business operations and services. We strive to hire, sustain, and promote a workforce that not only embraces this mission but is also reflective of the Ohioans we serve.
Accommodation Statement If you require an accommodation based on a disability for any step of the selection process, please contact OOD.OandA@ood.ohio.gov so proper arrangements can be made.
ADA Statement Ohio is a Disability Inclusion State and strives to be a model employer for individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs andિલ employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug‑Free Workplace The State of Ohio is a drug‑free workplace which prohibits the use of marijuana (recreational marijuana Gesundheit‑non‑medical cannabis). The position may be subject to additional restrictions pursuant to the State of Ohio Drug‑Free Workplace Policy (HR‑39) and as outlined in the posting.
#J-18808-Ljbffr