State of Ohio
Customer Support Specialist (AP1) - SE Region
State of Ohio, Portsmouth, Ohio, United States, 45662
Customer Support Specialist (AP1rb) – SE Region Info
Organization:
Opportunities for Ohioans with Disabilities (OOD) Agency Contact:
Patrick Flynn, OOD.TalentAcquisition@ood.ohio.gov Unposting Date:
Jan 18, 2026, 11:.previous Work Location:
OOD Portsmouth, 1001 4th Street, Portsmouth, 45662 Primary Location:
United States of America – OHIO – Scioto County – Portsmouth Compensation:
$21.93 / hour (unless required by legislation) Schedule:
Full‑time, 8:00 AM – 5:00 PM, Monday‑Friday Union:
OCSEA Primary Job Skill:
Administrative Support/Services Technical Skills:
Computer literacy; scheduling; clerical & data entry; customer service; professional; customer focus; listening; attention to detail; teamwork; verbal communication. Agency Overview Opportunities for Ohioans with Disabilities (OOD) empowers Ohioans with disabilities through employment, disability determinations, and independence. OOD works with partners in businesses, education, and non‑profit organizations to facilitate customized employment plans for Ohioans with disabilities; helps Ohio companies recruit and retain employees with disabilities; and is the sole agency determining medical and vocational Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) programs in Ohio. We help connect the people of Ohio who haveigtigt to the resources, support, and opportunities that fit their unique needsiten Coin. Follow us on social media @OhioOOD! Position Overview
Are you an experienced administrative professional eager to start a rewarding career in public service? Join OOD as a Customer Support Specialist, where you will support our Vocational Rehabilitation (VR) professionals. Your responsibilities may include greeting customers in the reception area, answering phones, fielding general questions, routing calls, providing information about vocational rehabilitation services, maintaining office calendars for client meeting rooms, conference rooms, and state vehicles, and handling general administrative duties such as processing mail, creating packets, and maintaining’e office supplies. Duties
Provide coverage for the office phone and front desk by responding to routine inquiries from participants with disabilities and/or the public, maintain sign‑in/out sheets, and greet guests. Process, distribute, scan, and upload ინcoming mail; print and process outgoing mail. Support staff by composing correspondence, sending letters, requesting medical records, and assisting participants in signing documents using technology. Complete data entry and schedule intake meetings for people with disabilities applying for OOD services. Provide ongoing case service and programmatic support through correspondence, follow‑up and reminder phone calls, support OOD Hiring Events, run reports, and more. A Successful Customer Support Specialist
Delivers excellent customer service. Is time‑efficient, organized, and quality‑driven. Has the ability to multi‑task. Displays excellent communication skills. Works well in a team environment. Effectively utilizes office technology and tools. Classification
Administrative Professional 1 Bureau of Vocational Rehabilitation Division Overview
OOD’s Bureau of Vocational Rehabilitation (BVR) and Bureau of Services for the Visually Impaired (BSVI) provide VR services to eligible individuals with disabilities, to assist them to attain and maintain competitive integrated employmentWatch. For more information, click here to view the OOD Vocational Rehabilitation Fact Sheet. Pay Information
Starting salary will be step 1, subject to law or union contract requirements. New hires advance to the next step in the range after 6 months and annually thereafter. Cost‑of‑living increases apply each year and longevity supplements begin after 5 years. Current wage progression: Hourly: $21.93 – $22. amerik – $23.56 – $24.16 – $24.86 – $25.77 Annual: $45,614 – $47,008 – $47,757 – $49,005 – $50,253 – $51,709 – $53,602 Location Requirements
This position is required to be in the office five days a week. Daytime travel within Ohio may be required. Candidate must provide own transport or, if operating a state vehicle, must have a valid driver’s license. Applications and Selections
Please ensure your online application clearly indicates how you meet all minimum qualifications (MQs). Applications that fail to demonstrate how they meet MQs will not be considered. Education transcripts may be required – attach directly in the Additional Attachments section of the application or email to OOD.TalentAcquisition@ood.ohio.gov. “See resume” is not a substitution for completing work experience. Answers to supplemental questions must be supported by the work experience/education sections. Check application status and vacancy‑related email correspondence on “My Jobpage.” If you need technical assistance (issues logging in, etc.), contact careers@ohio.gov. This position shall be filled under the OCSEA Collective Bargaining Agreement. The selection process consists of an online assessment and a remote structured interview. All communications are sent via email. бештар> OOD will not sponsor applicants for work visas. Background Check
The final candidate will be required to undergo a criminal background check. Why Work for the State of Ohio – Benefits Our full‑time benefits package includes: Medical coverage Free dental, vision and basic lifeкот insurance premiums after the eligibility period Paid time off (vacation, personal, sick leave) and 11 paid holidays per year Childbirth, adoption, and foster care leave Education and development opportunities (employee development funds, public service loan forgiveness, and more) Public retirement systems (OPERS, STRS, SERS, HPRS) Optional deferred compensation (Ohio Deferred Compensation) Benefits eligibility depends on factors. The listed agency contact can provide specific benefit information for this position. Qualifications 1‑year training or 1‑year experience in secretarial science or business office applications, or equivalent education and/or experience per Minimum Class Qualifications noted above.
Job Skills:
Administrative Support/Services, clerical & data entry, computer literacy, customer service, professional, scheduling, customer focus, listening, attention to detail, teamwork, verbal communication. Equal Employment Opportunity (EEO) Statement
Opportunities for Ohioans with Disabilities is an Equal Employment Opportunity employer and is among the top‑ranked state agencies implementing inclusive and accessible planning and programming into business operations and services. We strive to hire, sustain, and promote a workforce that embraces this mission and reflects the Ohioans we serve. Accommodations
If you require an accommodation based on a disability for any step of the selection process, contact OOD.OandA@ood.ohio.gov for proper arrangements. ADA Statement
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. Drug‑Free Workplace #J-18808-Ljbffr
Organization:
Opportunities for Ohioans with Disabilities (OOD) Agency Contact:
Patrick Flynn, OOD.TalentAcquisition@ood.ohio.gov Unposting Date:
Jan 18, 2026, 11:.previous Work Location:
OOD Portsmouth, 1001 4th Street, Portsmouth, 45662 Primary Location:
United States of America – OHIO – Scioto County – Portsmouth Compensation:
$21.93 / hour (unless required by legislation) Schedule:
Full‑time, 8:00 AM – 5:00 PM, Monday‑Friday Union:
OCSEA Primary Job Skill:
Administrative Support/Services Technical Skills:
Computer literacy; scheduling; clerical & data entry; customer service; professional; customer focus; listening; attention to detail; teamwork; verbal communication. Agency Overview Opportunities for Ohioans with Disabilities (OOD) empowers Ohioans with disabilities through employment, disability determinations, and independence. OOD works with partners in businesses, education, and non‑profit organizations to facilitate customized employment plans for Ohioans with disabilities; helps Ohio companies recruit and retain employees with disabilities; and is the sole agency determining medical and vocational Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) programs in Ohio. We help connect the people of Ohio who haveigtigt to the resources, support, and opportunities that fit their unique needsiten Coin. Follow us on social media @OhioOOD! Position Overview
Are you an experienced administrative professional eager to start a rewarding career in public service? Join OOD as a Customer Support Specialist, where you will support our Vocational Rehabilitation (VR) professionals. Your responsibilities may include greeting customers in the reception area, answering phones, fielding general questions, routing calls, providing information about vocational rehabilitation services, maintaining office calendars for client meeting rooms, conference rooms, and state vehicles, and handling general administrative duties such as processing mail, creating packets, and maintaining’e office supplies. Duties
Provide coverage for the office phone and front desk by responding to routine inquiries from participants with disabilities and/or the public, maintain sign‑in/out sheets, and greet guests. Process, distribute, scan, and upload ინcoming mail; print and process outgoing mail. Support staff by composing correspondence, sending letters, requesting medical records, and assisting participants in signing documents using technology. Complete data entry and schedule intake meetings for people with disabilities applying for OOD services. Provide ongoing case service and programmatic support through correspondence, follow‑up and reminder phone calls, support OOD Hiring Events, run reports, and more. A Successful Customer Support Specialist
Delivers excellent customer service. Is time‑efficient, organized, and quality‑driven. Has the ability to multi‑task. Displays excellent communication skills. Works well in a team environment. Effectively utilizes office technology and tools. Classification
Administrative Professional 1 Bureau of Vocational Rehabilitation Division Overview
OOD’s Bureau of Vocational Rehabilitation (BVR) and Bureau of Services for the Visually Impaired (BSVI) provide VR services to eligible individuals with disabilities, to assist them to attain and maintain competitive integrated employmentWatch. For more information, click here to view the OOD Vocational Rehabilitation Fact Sheet. Pay Information
Starting salary will be step 1, subject to law or union contract requirements. New hires advance to the next step in the range after 6 months and annually thereafter. Cost‑of‑living increases apply each year and longevity supplements begin after 5 years. Current wage progression: Hourly: $21.93 – $22. amerik – $23.56 – $24.16 – $24.86 – $25.77 Annual: $45,614 – $47,008 – $47,757 – $49,005 – $50,253 – $51,709 – $53,602 Location Requirements
This position is required to be in the office five days a week. Daytime travel within Ohio may be required. Candidate must provide own transport or, if operating a state vehicle, must have a valid driver’s license. Applications and Selections
Please ensure your online application clearly indicates how you meet all minimum qualifications (MQs). Applications that fail to demonstrate how they meet MQs will not be considered. Education transcripts may be required – attach directly in the Additional Attachments section of the application or email to OOD.TalentAcquisition@ood.ohio.gov. “See resume” is not a substitution for completing work experience. Answers to supplemental questions must be supported by the work experience/education sections. Check application status and vacancy‑related email correspondence on “My Jobpage.” If you need technical assistance (issues logging in, etc.), contact careers@ohio.gov. This position shall be filled under the OCSEA Collective Bargaining Agreement. The selection process consists of an online assessment and a remote structured interview. All communications are sent via email. бештар> OOD will not sponsor applicants for work visas. Background Check
The final candidate will be required to undergo a criminal background check. Why Work for the State of Ohio – Benefits Our full‑time benefits package includes: Medical coverage Free dental, vision and basic lifeкот insurance premiums after the eligibility period Paid time off (vacation, personal, sick leave) and 11 paid holidays per year Childbirth, adoption, and foster care leave Education and development opportunities (employee development funds, public service loan forgiveness, and more) Public retirement systems (OPERS, STRS, SERS, HPRS) Optional deferred compensation (Ohio Deferred Compensation) Benefits eligibility depends on factors. The listed agency contact can provide specific benefit information for this position. Qualifications 1‑year training or 1‑year experience in secretarial science or business office applications, or equivalent education and/or experience per Minimum Class Qualifications noted above.
Job Skills:
Administrative Support/Services, clerical & data entry, computer literacy, customer service, professional, scheduling, customer focus, listening, attention to detail, teamwork, verbal communication. Equal Employment Opportunity (EEO) Statement
Opportunities for Ohioans with Disabilities is an Equal Employment Opportunity employer and is among the top‑ranked state agencies implementing inclusive and accessible planning and programming into business operations and services. We strive to hire, sustain, and promote a workforce that embraces this mission and reflects the Ohioans we serve. Accommodations
If you require an accommodation based on a disability for any step of the selection process, contact OOD.OandA@ood.ohio.gov for proper arrangements. ADA Statement
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. Drug‑Free Workplace #J-18808-Ljbffr