Operations Manager - $50 - $55 & Car Privileges

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.## **Job Description****We are seeking a motivated and detail-oriented **Operations Manager** to join our team. This role involves overseeing daily operations, ensuring exceptional customer service, and leading employees to meet and exceed performance standards.****The Operations Manager is responsible for vehicle readiness, supervising fleet and counter activities, and supporting the General Manager in maintaining operational excellence. This position is ideal for individuals with strong leadership skills and a commitment to delivering seamless customer experiences.******As the Operations Manager, you will:***** **Oversee and streamline the rental process to ensure minimal wait times, delivering fast, friendly, and efficient service that enhances customer satisfaction.*** **Make decisions that balance customer satisfaction and company profitability.*** **To meet customer needs and improve service quality, maintain a well-maintained fleet of clean vehicles with a diverse range of car types, including specialty vehicles.*** **Manage the team to ensure seamless operations by anticipating needs, improving processes, and addressing challenges before they arise.*** **Forecast needs, improve workflows, and proactively solve problems to ensure smooth operations and team efforts.*** **Complete and prioritize intricate task lists with precision and follow-through, eliminating the need for reminders.*** **Ensure team members are productive, follow up on performance, maintain team motivation, and provide support when needed.*** **Monitor departmental responsibilities and address any slowdowns.*** **Conduct and participate in the recruitment, interviewing, and hiring of staff.*** **Check performance metrics, ensure team members meet goals, and adjust strategies as needed.*** **Develop and refine cross-training programs to enhance team member versatility.*** **Coach rental agents to achieve sales goals and revenue targets, providing the support they need to excel.*** **Generate and present detailed Excel reports on Key Performance Indicators (KPIs).*** **Perform other duties as assigned to support business needs and objectives.******Process Optimization:***** **Utilize past data and market trends to forecast and plan for staff and vehicle requirements.*** **Monitor workflows and identify opportunities to improve them across the board.*** **Plan for any unexpected demands or disruptions to ensure smooth operation.*** **Simplify and improve processes to boost efficiency and clear up bottlenecks.*** **Create a positive environment where everyone feels encouraged to suggest improvements and collaborate on solving problems.******Experience/Qualifications:***** **High school diploma (or GED equivalent); college degree desired*** **Strong problem-solving, analytical, and organizational skills.*** **Advanced proficiency in Microsoft Excel for data analysis and reporting.*** **Excellent communication, interpersonal, and leadership abilities.*** **Proficiency in real-time monitoring technology and communication systems.*** **Ability to monitor and coach a sales team as needed to achieve targets and enhan**ce** performance.******We offer:***** **Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus*** **Company-paid Life Insurance*** **Company-paid AD&D Insurance*** **Flexible spending account*** **Parental leave*** **Employee assistance program****We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All employment decisions, including hiring, promotion, discipline, and discharge, will be based on merit, competence, performance, and business needs.****Europcar Mobility Group**Europcar Mobility Group es un actor global de la movilidad, con 75 años de experiencia en servicios de movilidad y una posición de liderazgo en Europa. «Ayudamos a cambiar la forma en la que te mueves» es la frase que nos define y que nos une.Ofrecemos a particulares y empresas una amplia gama de servicios de alquiler de coches y furgonetas, ya sea por unas horas, unos días, una semana, un mes o más, a demanda o por suscripción, apoyándonos en una flota de más de 250.000 vehículos, equipados con los últimos motores, incluyendo una proporción cada vez mayor de vehículos eléctricos.Nuestras marcas responden a necesidades, casos de uso y expectativas diferenciados: Europcar, líder mundial en alquiler de coches y furgonetas o camiones ligeros, con un posicionamiento premium, Goldcar, líder en la prestación de servicios de alquiler de coches de bajo coste en Europa, y Fox-Rent-A-Car, uno de los principales actores en el mercado de alquiler de coches en EE.UU., con un posicionamiento de enquilibrio en la «relación calidad-precio».

La satisfacción de los clientes está en el centro de la ambición del Grupo y de nuestros más de 8.000 empleados, en todas partes donde ofrecemos nuestras soluciones de movilidad y gracias a una sólida red presente en más de 130 países.Más información en: #J-18808-Ljbffr