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MCR International

FIELD SERVICE TECHNICIAN

MCR International, Charlotte, North Carolina, United States, 28245

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Descripción del Trabajo / Job Description

LAR-2509-308

FIELD SERVICE TECHNICIAN

NORTH CAROLINA, CHARLOTTE

Field Service Technician - Pharmaceutical Packaging Machinery

(Based in North Carolina, near Charlotte U.S. & International Travel Required)

About the Opportunity

A global leader in pharmaceutical packaging equipment manufacturing is seeking a skilled and motivated Field Service Technician to join its After-Sales team. We are looking for a professional with a strong mechanical background and hands-on experience in industrial or pharmaceutical packaging machinery. This is an excellent opportunity for someone passionate about solving technical challenges and supporting customers worldwide.

Location & Travel Requirements

This is a U.S.-based role requiring the candidate to be located in North Carolina, near Charlotte, or willing to relocate . The position involves frequent travel across the U.S. and internationally to support equipment installations, maintenance, and training at client sites.

Key Responsibilities

* Install, commission, and service pharmaceutical packaging machinery at customer facilities.

* Deliver client training on equipment operation, maintenance, and safety.

* Act as the main point of contact during on-site visits, ensuring excellent customer experience.

* Perform preventive and corrective maintenance, upgrades, and repairs.

* Document service activities through detailed reports and recommendations.

* Collaborate closely with the After-Sales and Engineering teams.

* Ensure compliance with safety, quality, and environmental standards.

Qualifications

* Advanced Vocational Training (FP-II) or Technical Engineering degree.

* Minimum 3 years of experience in a Field Service or After-Sales role.

* At least 1 year of hands-on experience with industrial machinery (pharmaceutical packaging or process equipment preferred).

* Proven ability to handle installations, training, and complex mechanical repairs.

* Ability to work independently while managing travel schedules effectively.

Skills & Competencies

* Strong mechanical skills with solid electrical and troubleshooting abilities.

* Customer-focused, with clear and professional communication skills.

* Organized, proactive, and results-driven.

* Proficiency in Microsoft Office and IT tools.

* Fluent in English (Spanish is a plus).

What We Offer

* Full-time position with flexible home-office setup.

* Exposure to cutting-edge pharmaceutical packaging technologies.

* Regular opportunities for U.S. and international travel.

* A collaborative, high-performance team environment.