Abby's Catering
Private Aviation Catering - Customer Service Supervisor
Abby's Catering, Houston, Texas, United States, 77032
Job Type
Full-time
Description
ABOUT US
Abby's Catering has delivered exceptional aviation and corporate hospitality services since 1980. We proudly support private jet clients, flight departments, and high-profile corporate accounts with unmatched service, premium culinary offerings, and a dedication to professionalism, accuracy, and elevated client experiences.
Our mission is built on quality, integrity, teamwork, accountability, and service excellence - and our leaders uphold these values every single day.
POSITION SUMMARY
The CSR Assistant Manager plays a key role in supporting daily operations for our private aviation and corporate catering services. This role ensures that clients receive seamless, accurate, and high-quality service from order placement through final delivery.
The ideal candidate is bilingual (English/Spanish) , highly detail-oriented, collaborative, and capable of thriving in a fast-paced, service-driven environment . Strong understanding of luxury service or private aviation operations is a major plus.
KEY RESPONSIBILITIES
* Support the customer service team to ensure timely, accurate, high-quality service for private jet clients and corporate accounts
* Coordinate catering orders, special requests, and service logistics with precision and consistency
* Maintain and strengthen client relationships; address inquiries and resolve issues with professionalis
* Collaborate across departments on client initiatives, customer outreach, and brand-enhancing activities
* Utilize Microsoft Office and QuickBooks to manage reports, track client accounts, process invoices, and maintain accurate records
* Monitor team performance metrics and propose improvements to enhance service delivery
* Ensure accurate documentation of client interactions, service activities, and follow-up action
* Assist with onboarding, training, and supporting Customer Service Representatives
* Promote a positive, team-oriented culture focused on continuous improvement and service excellence
Requirements
JOB REQUIREMENTS
* Bilingual preferred: English & Spanish
* Experience in private aviation, luxury service, hospitality, or high-touch customer service strongly preferred
* Familiarity with marketing initiatives or supporting marketing activities
* Excellent verbal and written communication skills
* High attention to detail, accuracy, and organization
* Strong problem-solving skills and a customer-focused mindset
* Ability to handle multiple priorities in a fast-paced environment
* Proficiency in Microsoft Office and QuickBooks
Full-time
Description
ABOUT US
Abby's Catering has delivered exceptional aviation and corporate hospitality services since 1980. We proudly support private jet clients, flight departments, and high-profile corporate accounts with unmatched service, premium culinary offerings, and a dedication to professionalism, accuracy, and elevated client experiences.
Our mission is built on quality, integrity, teamwork, accountability, and service excellence - and our leaders uphold these values every single day.
POSITION SUMMARY
The CSR Assistant Manager plays a key role in supporting daily operations for our private aviation and corporate catering services. This role ensures that clients receive seamless, accurate, and high-quality service from order placement through final delivery.
The ideal candidate is bilingual (English/Spanish) , highly detail-oriented, collaborative, and capable of thriving in a fast-paced, service-driven environment . Strong understanding of luxury service or private aviation operations is a major plus.
KEY RESPONSIBILITIES
* Support the customer service team to ensure timely, accurate, high-quality service for private jet clients and corporate accounts
* Coordinate catering orders, special requests, and service logistics with precision and consistency
* Maintain and strengthen client relationships; address inquiries and resolve issues with professionalis
* Collaborate across departments on client initiatives, customer outreach, and brand-enhancing activities
* Utilize Microsoft Office and QuickBooks to manage reports, track client accounts, process invoices, and maintain accurate records
* Monitor team performance metrics and propose improvements to enhance service delivery
* Ensure accurate documentation of client interactions, service activities, and follow-up action
* Assist with onboarding, training, and supporting Customer Service Representatives
* Promote a positive, team-oriented culture focused on continuous improvement and service excellence
Requirements
JOB REQUIREMENTS
* Bilingual preferred: English & Spanish
* Experience in private aviation, luxury service, hospitality, or high-touch customer service strongly preferred
* Familiarity with marketing initiatives or supporting marketing activities
* Excellent verbal and written communication skills
* High attention to detail, accuracy, and organization
* Strong problem-solving skills and a customer-focused mindset
* Ability to handle multiple priorities in a fast-paced environment
* Proficiency in Microsoft Office and QuickBooks