Abby's Catering
Description
ABOUT US
Abby’s Catering has delivered exceptional aviation and corporate hospitality services since 1980. We proudly support private jet clients, flight departments, and high-profile corporate accounts with unmatched service, premium culinary offerings, and a dedication to professionalism, accuracy, and elevated client experiences.
Our mission is built on
quality, integrity, teamwork, accountability, and service excellence
— and our leaders uphold these values every single day.
POSITION SUMMARY The CSR Assistant Manager plays a key role in supporting daily operations for our private aviation and corporate catering services. This role ensures that clients receive seamless, accurate, and high-quality service from order placement through final delivery.
The ideal candidate is
bilingual (English/Spanish) , highly detail-oriented, collaborative, and capable of thriving in a
fast-paced, service-driven environment . Strong understanding of luxury service or private aviation operations is a major plus.
KEY RESPONSIBILITIES
Support the customer service team to ensure timely, accurate, high-quality service for private jet clients and corporate accounts
Coordinate catering orders, special requests, and service logistics with precision and consistency
Maintain and strengthen client relationships; address inquiries and resolve issues with professionalis
Collaborate across departments on client initiatives, customer outreach, and brand-enhancing activities
Utilize
Microsoft Office and QuickBooks
to manage reports, track client accounts, process invoices, and maintain accurate records
Monitor team performance metrics and propose improvements to enhance service delivery
Ensure accurate documentation of client interactions, service activities, and follow-up action
Assist with onboarding, training, and supporting Customer Service Representatives
Promote a positive, team-oriented culture focused on continuous improvement and service excellence
Requirements JOB REQUIREMENTS
Bilingual preferred: English & Spanish
Experience in
private aviation, luxury service, hospitality, or high-touch customer service
strongly preferred
Familiarity with marketing initiatives or supporting marketing activities
Excellent verbal and written communication skills
High attention to detail, accuracy, and organization
Strong problem-solving skills and a customer-focused mindset
Ability to handle multiple priorities in a fast-paced environment
Proficiency in
Microsoft Office and QuickBooks
#J-18808-Ljbffr
Our mission is built on
quality, integrity, teamwork, accountability, and service excellence
— and our leaders uphold these values every single day.
POSITION SUMMARY The CSR Assistant Manager plays a key role in supporting daily operations for our private aviation and corporate catering services. This role ensures that clients receive seamless, accurate, and high-quality service from order placement through final delivery.
The ideal candidate is
bilingual (English/Spanish) , highly detail-oriented, collaborative, and capable of thriving in a
fast-paced, service-driven environment . Strong understanding of luxury service or private aviation operations is a major plus.
KEY RESPONSIBILITIES
Support the customer service team to ensure timely, accurate, high-quality service for private jet clients and corporate accounts
Coordinate catering orders, special requests, and service logistics with precision and consistency
Maintain and strengthen client relationships; address inquiries and resolve issues with professionalis
Collaborate across departments on client initiatives, customer outreach, and brand-enhancing activities
Utilize
Microsoft Office and QuickBooks
to manage reports, track client accounts, process invoices, and maintain accurate records
Monitor team performance metrics and propose improvements to enhance service delivery
Ensure accurate documentation of client interactions, service activities, and follow-up action
Assist with onboarding, training, and supporting Customer Service Representatives
Promote a positive, team-oriented culture focused on continuous improvement and service excellence
Requirements JOB REQUIREMENTS
Bilingual preferred: English & Spanish
Experience in
private aviation, luxury service, hospitality, or high-touch customer service
strongly preferred
Familiarity with marketing initiatives or supporting marketing activities
Excellent verbal and written communication skills
High attention to detail, accuracy, and organization
Strong problem-solving skills and a customer-focused mindset
Ability to handle multiple priorities in a fast-paced environment
Proficiency in
Microsoft Office and QuickBooks
#J-18808-Ljbffr