Remington
Front Desk Supervisor - Historic Hilton Fort Worth
Remington, Fort Worth, Texas, United States, 76102
What you will be doing
* Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
* Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
* Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
* Accurately check AM and PM discrepancy reports.
* Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
* Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
What we are looking for
* Ability to calmly work with high demand and/or upset guests
* High work ethic and self-initiative
* May be required to work varying schedules to include nights, weekends, and holidays
* Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
* Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
* Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
* Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
* Accurately check AM and PM discrepancy reports.
* Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
* Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
What we are looking for
* Ability to calmly work with high demand and/or upset guests
* High work ethic and self-initiative
* May be required to work varying schedules to include nights, weekends, and holidays
* Someone who enjoys working as and being part of a team that provides great experiences for our Guests!