Clark Associates
Job Summary
The Bilingual Hospitality Professional with The Restaurant Store is responsible for delivering a high level of service and satisfaction to all customers in a retail branch location, with a specific focus on our Spanish-speaking customer base. The Bilingual Hospitality Professional will achieve a variety of operational goals through effective customer service strategies that align with the goals of our sales, purchasing, and inventory teams.
Job Location
8205 S John Young Pkwy, 8205 S John Young Pkwy, Orlando, FL 32819
We only accept W-2 candidates, H-1B sponsorship is not available.
Responsibilities
Conduct business-to-business sales and customer service with a focus on building and developing relationships with our Spanish-speaking customer base
- Execute on our proven TRS process: 1) build brand awareness, 2) assess customer's needs, 3) exceed expectations, and 4) build loyalty
- Perform basic cashier functions and loading products into customer vehicles
- Perform general store maintenance through cleaning and merchandising functions, while also restocking shelves and putting away incoming stock
- Analyze basic inventory information to determine product availability and re-order status
- Promote our private label brands to maximize TRS gross profit
- Educate prospective customers on our competitive advantages (best people, best technology, and best price)
- Possess and maintain a thorough understanding of our website and educate our Spanish-speaking customers on how to best-utilize our "Brick and Click" business model
Physical Requirements
* Work is performed while standing and/or walking, up to and including 9 hours/day.
* Requires the ability to communicate effectively using speech, vision, and hearing.
* Requires the regular use of hands for simple grasping and fine manipulations.
* Requires regular bending, squatting, crawling, climbing, and reaching.
* Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.
Qualifications
Experience
* Minimum of 1 year of relevant experience in retail and/or supply chain management
Education
This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.
Desired Traits & Skills
* Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
* Strong analytical and problem-solving skills
* Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
* Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
* Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
* Service leadership approach with a demonstrated desire to exceed expectations
The Bilingual Hospitality Professional with The Restaurant Store is responsible for delivering a high level of service and satisfaction to all customers in a retail branch location, with a specific focus on our Spanish-speaking customer base. The Bilingual Hospitality Professional will achieve a variety of operational goals through effective customer service strategies that align with the goals of our sales, purchasing, and inventory teams.
Job Location
8205 S John Young Pkwy, 8205 S John Young Pkwy, Orlando, FL 32819
We only accept W-2 candidates, H-1B sponsorship is not available.
Responsibilities
Conduct business-to-business sales and customer service with a focus on building and developing relationships with our Spanish-speaking customer base
- Execute on our proven TRS process: 1) build brand awareness, 2) assess customer's needs, 3) exceed expectations, and 4) build loyalty
- Perform basic cashier functions and loading products into customer vehicles
- Perform general store maintenance through cleaning and merchandising functions, while also restocking shelves and putting away incoming stock
- Analyze basic inventory information to determine product availability and re-order status
- Promote our private label brands to maximize TRS gross profit
- Educate prospective customers on our competitive advantages (best people, best technology, and best price)
- Possess and maintain a thorough understanding of our website and educate our Spanish-speaking customers on how to best-utilize our "Brick and Click" business model
Physical Requirements
* Work is performed while standing and/or walking, up to and including 9 hours/day.
* Requires the ability to communicate effectively using speech, vision, and hearing.
* Requires the regular use of hands for simple grasping and fine manipulations.
* Requires regular bending, squatting, crawling, climbing, and reaching.
* Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.
Qualifications
Experience
* Minimum of 1 year of relevant experience in retail and/or supply chain management
Education
This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.
Desired Traits & Skills
* Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
* Strong analytical and problem-solving skills
* Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
* Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
* Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
* Service leadership approach with a demonstrated desire to exceed expectations