MCR Hotels
Location: Sheraton New York Times Square Hotel
The Front Desk Manager will be responsible for the management of all Front Desk functions and team members. This role directs, implements, and maintains a service and management philosophy that serves as a guide to respective team members.
Responsibilities:
- Encourage and building mutual trust, respect, and cooperation among team members
- Develop specific goals and plans to prioritize, organize, and accomplish work
- Handle complaints, settle disputes, and resolve grievances and conflicts
- Participate in department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results
- Observe staffing levels to ensure that guest service, operational needs, and financial objectives are met
- Support and train team members on adherence to all credit policies and procedures to reduce bad debts and rebates
- Promote same day selling procedures to maximize room revenue and occupancy
- Understand the impact of Front Office operations on the overall hotel success
- Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Encourage team members to provide excellent customer service within guidelines
- Interact with guests to obtain feedback on product quality and service levels
- Identify the developmental needs of team and coach, mentor, or otherwise help others to improve their knowledge or skills
- Utilize interpersonal and communication skills to lead, influence, and encourage others
- Advocate sound financial and business decision making
- Demonstrate honesty and integrity, lead by example
- Establish and maintain open, collaborative relationships with team members
- Ensure recognition of team members is taking place across areas of responsibility
Requirements:
- High school diploma or equivalent
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred
- Previous Front Office management experience is required
- Excellent verbal and written English communication skills, second language helpful
- Ability to access, retrieve, and leverage information from the hotel PMS system
- Ability to multitask and prioritize
- Excellent problem solving and creative thinking skills
- Ability to maintain the confidentiality of information
- Strong leadership and communication skills
- An aptitude for self-motivation
- A can-do attitude and a hands-on approach
- Strong computer skills
- A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
- Effective listening skills to understand and clarify concerns from team members and guests
Our Company
* MCR is the 3rd-largest hotel owner-operator in the United States.
* Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
* MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities .
* MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
* MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020 .
* MCR is a three-time recipient of the Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer .
* For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
What we offer/What's in it for you?
* Hotel Discounts
* Weekly Pay
* Paid Time Off
* Retirement Options
* Referral bonuses
* Career advancement & upward mobility
* Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
The Front Desk Manager will be responsible for the management of all Front Desk functions and team members. This role directs, implements, and maintains a service and management philosophy that serves as a guide to respective team members.
Responsibilities:
- Encourage and building mutual trust, respect, and cooperation among team members
- Develop specific goals and plans to prioritize, organize, and accomplish work
- Handle complaints, settle disputes, and resolve grievances and conflicts
- Participate in department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results
- Observe staffing levels to ensure that guest service, operational needs, and financial objectives are met
- Support and train team members on adherence to all credit policies and procedures to reduce bad debts and rebates
- Promote same day selling procedures to maximize room revenue and occupancy
- Understand the impact of Front Office operations on the overall hotel success
- Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Encourage team members to provide excellent customer service within guidelines
- Interact with guests to obtain feedback on product quality and service levels
- Identify the developmental needs of team and coach, mentor, or otherwise help others to improve their knowledge or skills
- Utilize interpersonal and communication skills to lead, influence, and encourage others
- Advocate sound financial and business decision making
- Demonstrate honesty and integrity, lead by example
- Establish and maintain open, collaborative relationships with team members
- Ensure recognition of team members is taking place across areas of responsibility
Requirements:
- High school diploma or equivalent
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred
- Previous Front Office management experience is required
- Excellent verbal and written English communication skills, second language helpful
- Ability to access, retrieve, and leverage information from the hotel PMS system
- Ability to multitask and prioritize
- Excellent problem solving and creative thinking skills
- Ability to maintain the confidentiality of information
- Strong leadership and communication skills
- An aptitude for self-motivation
- A can-do attitude and a hands-on approach
- Strong computer skills
- A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
- Effective listening skills to understand and clarify concerns from team members and guests
Our Company
* MCR is the 3rd-largest hotel owner-operator in the United States.
* Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
* MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities .
* MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
* MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020 .
* MCR is a three-time recipient of the Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer .
* For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
What we offer/What's in it for you?
* Hotel Discounts
* Weekly Pay
* Paid Time Off
* Retirement Options
* Referral bonuses
* Career advancement & upward mobility
* Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members