TEKsystems
3 days ago—Be among the first 25 applicants
Overview Remote with restrictions!
This position requires at least one year of call center experience, availability to work in the Central Time Zone, and mandatory attendance during training with no exceptions.
Customer Service Representatives (CSRs) are the frontline for handling high-volume calls (100+ per day) and assisting members with ride ETAs and scheduled transportation to and from doctors’ appointments. Responsibilities include managing incoming and outgoing calls, data entry, and processing requests members may have. Agents are expected to meet KPI metrics consistently. Please note that all agents must have hardwired capabilities in addition to completing an internet speed check.
Responsibilities
Handle inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems to meet contract service levels
Provide top-quality customer service experience to a diverse customer population
Enter Customer Contact information into appropriate software system, ensure accuracy of data entries
Conduct outbound phone calls
Schedule trips in the most cost-effective manner
Meet job-specific key performance indicators and goals
Respond to all inquiries within a timely and professional manner
Respond and document customer complaints
Provide support on special projects as needed
Maintain daily customer scheduling for Eligibility staff
Collect, track and maintain all monies collected for replacement IDs
Maintain confidentiality and comply with HIPAA regulations
Anticipate needed supplies and order replacement supplies in a timely manner
Manage all office equipment, including printers and photocopier, serving as point of contact for vendors
Maintain vendor files, monitor service, and recommend alternative suppliers as appropriate
Design filing systems, document scanning and ensure they are maintained and up-to-date electronically
Provide comprehensive reception coverage while maintaining a high level of professionalism
Qualifications Minimum 1 year of call center experience (all industry call center experience is welcome). Preferred: Experience handling high-volume calls (approx. 80 per day).
Must have a dedicated workspace and 30 Mbps internet speed (no hotspots). Must be able to use the Automatic Dialer system – calls are back-to-back.
Cannot be in a caretaking role during work hours.
Experience Level Entry Level
Job Type & Location This is a Contract position based out of Phoenix, AZ. The position is fully remote.
Pay & Benefits The pay range for this position is $16.00–$16.00 per hour.
Benefits are subject to change and may be dependent on your job classification and length of employment. Eligible temporary employees may receive:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
EEO Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Overview Remote with restrictions!
This position requires at least one year of call center experience, availability to work in the Central Time Zone, and mandatory attendance during training with no exceptions.
Customer Service Representatives (CSRs) are the frontline for handling high-volume calls (100+ per day) and assisting members with ride ETAs and scheduled transportation to and from doctors’ appointments. Responsibilities include managing incoming and outgoing calls, data entry, and processing requests members may have. Agents are expected to meet KPI metrics consistently. Please note that all agents must have hardwired capabilities in addition to completing an internet speed check.
Responsibilities
Handle inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems to meet contract service levels
Provide top-quality customer service experience to a diverse customer population
Enter Customer Contact information into appropriate software system, ensure accuracy of data entries
Conduct outbound phone calls
Schedule trips in the most cost-effective manner
Meet job-specific key performance indicators and goals
Respond to all inquiries within a timely and professional manner
Respond and document customer complaints
Provide support on special projects as needed
Maintain daily customer scheduling for Eligibility staff
Collect, track and maintain all monies collected for replacement IDs
Maintain confidentiality and comply with HIPAA regulations
Anticipate needed supplies and order replacement supplies in a timely manner
Manage all office equipment, including printers and photocopier, serving as point of contact for vendors
Maintain vendor files, monitor service, and recommend alternative suppliers as appropriate
Design filing systems, document scanning and ensure they are maintained and up-to-date electronically
Provide comprehensive reception coverage while maintaining a high level of professionalism
Qualifications Minimum 1 year of call center experience (all industry call center experience is welcome). Preferred: Experience handling high-volume calls (approx. 80 per day).
Must have a dedicated workspace and 30 Mbps internet speed (no hotspots). Must be able to use the Automatic Dialer system – calls are back-to-back.
Cannot be in a caretaking role during work hours.
Experience Level Entry Level
Job Type & Location This is a Contract position based out of Phoenix, AZ. The position is fully remote.
Pay & Benefits The pay range for this position is $16.00–$16.00 per hour.
Benefits are subject to change and may be dependent on your job classification and length of employment. Eligible temporary employees may receive:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
EEO Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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