Precision Garage Door Service
Customer Service and Dispatch
Precision Garage Door Service, Trenton, New Jersey, United States
Pompton Plains, New Jersey, US, 07444
We are seeking a highly motivated and organized Customer Service/Dispatcher to join our team and contribute to our mission of delivering quality garage door solutions to our valued customers.
About Us Precision Overhead Garage Door Service is the #1 garage door company in the US with over 100 locations nationwide. Founded in 1999, Precision Door Tristate is the leading overhead garage door company in the tri‑state area, headquartered in Northern New Jersey with locations in New York (Long Island, Westchester & Hudson Valley) and Fairfield County, Connecticut.
Customer Service/Dispatcher Responsibilities
Receive incoming service requests from customers, technicians, or sales representatives.
Efficiently schedule service appointments based on technician availability and geographic location.
Maintain clear and professional communication with customers regarding appointment times and any delays.
Confirm appointments with customers and provide estimated arrival times.
Input data into the dispatching software or system, ensuring data integrity.
Monitor and manage technician availability and workloads.
Handle emergency service calls promptly and effectively, dispatching technicians as needed.
Address scheduling conflicts, delays, or disruptions promptly and find suitable solutions.
Schedule door estimates.
Why Precision Overhead Garage? Don’t miss out on this incredible opportunity to kickstart your career with a thriving company.
Benefits and Perks
Comprehensive benefits including top‑tier medical, dental, and vision coverage, life insurance, and a 401(k) plan. Enjoy generous PTO—including vacation, sick, and personal time—to support work‑life balance.
Awesome perks including:
Bonus opportunities
Paid training
Company events
Breakfast and snacks
Growth opportunity and career path.
Requirements
Bilingual proficiency in English and Spanish is a plus.
High school diploma or equivalent.
Previous experience in dispatching or customer service is a plus.
Strong organizational and multitasking skills.
Excellent communication and detail‑oriented skills.
Proficiency in using scheduling and dispatching software.
Ability to work well under pressure and adapt to changing priorities.
Knowledge of the garage door industry is a bonus but not required.
Seniority Level Entry level
Employment Type Full‑time
Job Function
Management and Manufacturing
Industry: Construction
Location: Pompton Plains, New Jersey Salary: $17.50–$25.00 per hour Employment Type: Full‑time
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We are seeking a highly motivated and organized Customer Service/Dispatcher to join our team and contribute to our mission of delivering quality garage door solutions to our valued customers.
About Us Precision Overhead Garage Door Service is the #1 garage door company in the US with over 100 locations nationwide. Founded in 1999, Precision Door Tristate is the leading overhead garage door company in the tri‑state area, headquartered in Northern New Jersey with locations in New York (Long Island, Westchester & Hudson Valley) and Fairfield County, Connecticut.
Customer Service/Dispatcher Responsibilities
Receive incoming service requests from customers, technicians, or sales representatives.
Efficiently schedule service appointments based on technician availability and geographic location.
Maintain clear and professional communication with customers regarding appointment times and any delays.
Confirm appointments with customers and provide estimated arrival times.
Input data into the dispatching software or system, ensuring data integrity.
Monitor and manage technician availability and workloads.
Handle emergency service calls promptly and effectively, dispatching technicians as needed.
Address scheduling conflicts, delays, or disruptions promptly and find suitable solutions.
Schedule door estimates.
Why Precision Overhead Garage? Don’t miss out on this incredible opportunity to kickstart your career with a thriving company.
Benefits and Perks
Comprehensive benefits including top‑tier medical, dental, and vision coverage, life insurance, and a 401(k) plan. Enjoy generous PTO—including vacation, sick, and personal time—to support work‑life balance.
Awesome perks including:
Bonus opportunities
Paid training
Company events
Breakfast and snacks
Growth opportunity and career path.
Requirements
Bilingual proficiency in English and Spanish is a plus.
High school diploma or equivalent.
Previous experience in dispatching or customer service is a plus.
Strong organizational and multitasking skills.
Excellent communication and detail‑oriented skills.
Proficiency in using scheduling and dispatching software.
Ability to work well under pressure and adapt to changing priorities.
Knowledge of the garage door industry is a bonus but not required.
Seniority Level Entry level
Employment Type Full‑time
Job Function
Management and Manufacturing
Industry: Construction
Location: Pompton Plains, New Jersey Salary: $17.50–$25.00 per hour Employment Type: Full‑time
#J-18808-Ljbffr