Gerber Collision & Glass
Overview
Gerber Collision & Glass is one of the largest collision repair companies in North America. With over $3 billion in sales, more than 1,000 locations, and a team of 10,000+ employees across the United States and Canada, we proudly deliver a customer‑first experience and strive to WOW every customer.
The Estimator is responsible for creating accurate vehicle repair estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process. The role requires a focus on customer experience, compliance with insurance requirements, and alignment with facility KPI goals.
Key Responsibilities
Document and update every customer interaction accurately and efficiently.
Provide customers with timely, accurate information and guide them through the repair process.
Ensure compliance with all insurance client requirements, processes, and metrics.
Ensure adherence to WOW Operating Way standards for drop‑offs, planning, communication, and delivery.
Communicate all customer requests and needs to appropriate team members.
Greet customers with positive energy in person and on the phone.
Understand all required insurance programs and procedures.
Participate in daily production walks and monthly health & safety meetings as required.
Attend training sessions and workshops recommended by the Store Manager.
Maintain store KPI performance by maximizing role output.
Uphold the company’s Core Values: Honesty, Integrity & Respect.
Qualifications
Knowledge of repairs and OEM guidelines.
High School Diploma or equivalent.
Basic computer skills and ability to locate information.
Minimum of 1 year experience in a DRP (Damage Repair Program) environment.
Willingness to complete I‑CAR training.
Valid driver’s license.
Benefits
Annual Paid Time Off (PTO) plans.
Two weeks of paid parental leave for full‑time employees working a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental & vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer‑paid short‑term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non‑prescription safety glasses annually.
Annual voluntary uniform stipend.
Compensation Estimated salary: $53,000 – $75,000 per year. Commissions are calculated based on location, revenue metrics, sales, and individual performance, subject to the plan’s terms.
In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of the applicable local or state minimum wage, whichever is greater.
The position may also be eligible for bonus opportunities tied to individual or business initiatives.
Equal Employment Opportunity Gerber Collision & Glass is an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract.
AI Disclosure At The Boyd Group and all affiliated companies, we do not use artificial intelligence or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
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The Estimator is responsible for creating accurate vehicle repair estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process. The role requires a focus on customer experience, compliance with insurance requirements, and alignment with facility KPI goals.
Key Responsibilities
Document and update every customer interaction accurately and efficiently.
Provide customers with timely, accurate information and guide them through the repair process.
Ensure compliance with all insurance client requirements, processes, and metrics.
Ensure adherence to WOW Operating Way standards for drop‑offs, planning, communication, and delivery.
Communicate all customer requests and needs to appropriate team members.
Greet customers with positive energy in person and on the phone.
Understand all required insurance programs and procedures.
Participate in daily production walks and monthly health & safety meetings as required.
Attend training sessions and workshops recommended by the Store Manager.
Maintain store KPI performance by maximizing role output.
Uphold the company’s Core Values: Honesty, Integrity & Respect.
Qualifications
Knowledge of repairs and OEM guidelines.
High School Diploma or equivalent.
Basic computer skills and ability to locate information.
Minimum of 1 year experience in a DRP (Damage Repair Program) environment.
Willingness to complete I‑CAR training.
Valid driver’s license.
Benefits
Annual Paid Time Off (PTO) plans.
Two weeks of paid parental leave for full‑time employees working a minimum of 30 hours per week.
Six paid holidays annually.
Medical, prescription drug, dental & vision insurance effective Day 1.
401(k) retirement plan with company match.
Employer‑paid short‑term disability and life insurance.
Additional voluntary life insurance.
Continuing education opportunities.
Free prescription or non‑prescription safety glasses annually.
Annual voluntary uniform stipend.
Compensation Estimated salary: $53,000 – $75,000 per year. Commissions are calculated based on location, revenue metrics, sales, and individual performance, subject to the plan’s terms.
In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of the applicable local or state minimum wage, whichever is greater.
The position may also be eligible for bonus opportunities tied to individual or business initiatives.
Equal Employment Opportunity Gerber Collision & Glass is an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract.
AI Disclosure At The Boyd Group and all affiliated companies, we do not use artificial intelligence or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
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