Kforce Inc
This range is provided by Kforce Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $23.00/hr - $25.00/hr
Responsibilities Kforce's client is looking for a Tier 2 Helpdesk Technician to join their team in Saint Louis, MO. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex technical issues, and is passionate about delivering exceptional end-user support. You will serve as a critical escalation point for Tier 1 technicians and help drive resolution for more advanced technical challenges. As a Level 2 Helpdesk Technician, responsibilities include:
Reimaging machines, including data backup/restore and BitLocker management
Performing hardware repairs (memory, SSD, screen, battery replacements)
Managing and maintaining loaner device inventory
Coordinating warranty repairs with the company
Investigating and resolving recurring issues; Document findings for root cause analysis
Mentoring Tier 1 technicians and serve as an escalation point
Collaborating with other IT support teams to drive ticket resolution
Leading internal mini-projects (e.g., testing new hardware, validating documentation)
Creating and refining internal documentation, job aids, and technical how-tos
Performing password resets and account unlocks
Setting up new PCs and deploying workstations
Transferring data and migrating user profiles
Troubleshooting and resolving basic hardware/software issues
Setting up printers, install drivers, and perform basic printer maintenance
Providing application support for tools like O365, Outlook, Mincron, Smart Distributor, PowerScope, Nitro, MFA, etc.
Documenting tickets with clear, concise work notes
Communicating professionally with end users
Following SOPs, checklists, and leverage job aids/FAQs
Requirements
A minimum of 2 years of recent experience troubleshooting various technology and user experiences
Strong troubleshooting skills across hardware, software, and network issues
Ability to pay close attention to detail while managing a robust flow of issues
Excellent communication and documentation skills
Ability to work independently and as part of a team
Experience with ticketing systems and remote support tools
Must possess a high level of customer service
Take a personal interest in, and responsibility for quality of work performed
Strong knowledge of Windows 10
Strong knowledge of the MS Office suite
Understanding of domains, user profiles and how they work
Understanding of Office 365/Azure admin portal
Strong analytical skills
Self-motivated and high level of enthusiasm
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Seniority level Associate
Employment type Contract
Job function Information Technology
Industries IT Services and IT Consulting
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Base pay range $23.00/hr - $25.00/hr
Responsibilities Kforce's client is looking for a Tier 2 Helpdesk Technician to join their team in Saint Louis, MO. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex technical issues, and is passionate about delivering exceptional end-user support. You will serve as a critical escalation point for Tier 1 technicians and help drive resolution for more advanced technical challenges. As a Level 2 Helpdesk Technician, responsibilities include:
Reimaging machines, including data backup/restore and BitLocker management
Performing hardware repairs (memory, SSD, screen, battery replacements)
Managing and maintaining loaner device inventory
Coordinating warranty repairs with the company
Investigating and resolving recurring issues; Document findings for root cause analysis
Mentoring Tier 1 technicians and serve as an escalation point
Collaborating with other IT support teams to drive ticket resolution
Leading internal mini-projects (e.g., testing new hardware, validating documentation)
Creating and refining internal documentation, job aids, and technical how-tos
Performing password resets and account unlocks
Setting up new PCs and deploying workstations
Transferring data and migrating user profiles
Troubleshooting and resolving basic hardware/software issues
Setting up printers, install drivers, and perform basic printer maintenance
Providing application support for tools like O365, Outlook, Mincron, Smart Distributor, PowerScope, Nitro, MFA, etc.
Documenting tickets with clear, concise work notes
Communicating professionally with end users
Following SOPs, checklists, and leverage job aids/FAQs
Requirements
A minimum of 2 years of recent experience troubleshooting various technology and user experiences
Strong troubleshooting skills across hardware, software, and network issues
Ability to pay close attention to detail while managing a robust flow of issues
Excellent communication and documentation skills
Ability to work independently and as part of a team
Experience with ticketing systems and remote support tools
Must possess a high level of customer service
Take a personal interest in, and responsibility for quality of work performed
Strong knowledge of Windows 10
Strong knowledge of the MS Office suite
Understanding of domains, user profiles and how they work
Understanding of Office 365/Azure admin portal
Strong analytical skills
Self-motivated and high level of enthusiasm
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Seniority level Associate
Employment type Contract
Job function Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr