Cintra, a Ferrovial company
Field Systems Technician
Cintra, a Ferrovial company, Charlotte, North Carolina, United States, 28245
About us
I-77 Mobility Partners LLC is financing, developing, designing, constructing, operating and maintaining the 26-mile I-77 Express project as part of a public‑private partnership with the North Carolina Department of Transportation. The tolled express lanes run adjacent to the general‑purpose lanes on I‑77 between uptown Charlotte and Mooresville. I-77 Mobility Partners is responsible for operations and maintenance of all lanes, both express and general purpose, and right of way within the designated project corridor limits.
What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast‑paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.
Job Description Summary The Field Service Technician will perform servicing, repair and/or installation of Toll Collection Systems (TCS). The Field Service Technician provides field support including troubleshooting and repair of electronic equipment, systems, and wiring; installation of equipment; upgrades, modifications, programming; preventive maintenance actions; documentation.
Essential Duties and Responsibilities
Document and report customer and revenue facing tolling issues proactively
Identification of potential exceptions through the use of automated control reports; analysis of system data and trends; discussions with external service providers or analysis of external interface data; discussions with the system maintenance provider
Respond to corrective maintenance requests and alarms within the allotted time frame
Isolation of faults in units and/or components
Diagnose and repair hardware, software and system issues
Complete work order reports and logs
Perform shift‑to‑shift communications in accordance with established policies, procedures and local practices
Actively escalate system issues and systemic problems to system maintenance
Collaborate with system maintenance on approach to resolve issues
Review proposed changes to the system
Support testing and verification of system changes after implementation
Installation, preventive and corrective maintenance of toll collection equipment to include lane controllers (servers & PC hardware), RFID, power supplies, closed circuit television cameras, microwave vehicle detectors, network components (routers, switches, cabling) and dynamic message signs
Maintenance of spare equipment and parts including inventory management and documentation
Installation of electrical conductors, data conductors, and fiber optic cable
Connection of electrical conductors to power services to energize equipment
Perform other duties as assigned
Qualifications (Knowledge, Skills & Abilities) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience
Bachelor’s degree in IT, military training, or electrical engineering
0–3+ years of related experience in field support, information technology, tolling systems and/or intelligent transportation systems
Must be willing to work weekends, holidays, nights and be on‑call as needed
Fundamental electrical/mechanical knowledge
Professional Qualities
Excellent analytical skills
Must be able to multitask, problem solve, and implement innovative processes within a fast‑paced environment
Excellent communication skills
Reporting and documentation skills
Effectively manage tasks, deadlines and individuals through vendor contracts
Ability to interact with colleagues in a self‑managed team structure
Adhere to all health and safety initiatives, policies and procedures.
Computer Skills
Must be able to demonstrate computer proficiency, especially as to Microsoft Excel, Word and Power Point and other PC based programs
Some experience working with Linux preferred
Work Environment & Physical Demands The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequent exposure to moving mechanical parts; outside weather conditions and moving traffic
Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer
While performing the duties of this job, the employee is regularly required to talk or hear
Regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds
Ability to bend, squat, crawl, reach and maneuver in tight spaces and above ground via bucket truck
May be required to work on call occasional weekends.
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What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast‑paced environment, we achieve milestones constantly. And if that weren’t enough, we also offer highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.
Job Description Summary The Field Service Technician will perform servicing, repair and/or installation of Toll Collection Systems (TCS). The Field Service Technician provides field support including troubleshooting and repair of electronic equipment, systems, and wiring; installation of equipment; upgrades, modifications, programming; preventive maintenance actions; documentation.
Essential Duties and Responsibilities
Document and report customer and revenue facing tolling issues proactively
Identification of potential exceptions through the use of automated control reports; analysis of system data and trends; discussions with external service providers or analysis of external interface data; discussions with the system maintenance provider
Respond to corrective maintenance requests and alarms within the allotted time frame
Isolation of faults in units and/or components
Diagnose and repair hardware, software and system issues
Complete work order reports and logs
Perform shift‑to‑shift communications in accordance with established policies, procedures and local practices
Actively escalate system issues and systemic problems to system maintenance
Collaborate with system maintenance on approach to resolve issues
Review proposed changes to the system
Support testing and verification of system changes after implementation
Installation, preventive and corrective maintenance of toll collection equipment to include lane controllers (servers & PC hardware), RFID, power supplies, closed circuit television cameras, microwave vehicle detectors, network components (routers, switches, cabling) and dynamic message signs
Maintenance of spare equipment and parts including inventory management and documentation
Installation of electrical conductors, data conductors, and fiber optic cable
Connection of electrical conductors to power services to energize equipment
Perform other duties as assigned
Qualifications (Knowledge, Skills & Abilities) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience
Bachelor’s degree in IT, military training, or electrical engineering
0–3+ years of related experience in field support, information technology, tolling systems and/or intelligent transportation systems
Must be willing to work weekends, holidays, nights and be on‑call as needed
Fundamental electrical/mechanical knowledge
Professional Qualities
Excellent analytical skills
Must be able to multitask, problem solve, and implement innovative processes within a fast‑paced environment
Excellent communication skills
Reporting and documentation skills
Effectively manage tasks, deadlines and individuals through vendor contracts
Ability to interact with colleagues in a self‑managed team structure
Adhere to all health and safety initiatives, policies and procedures.
Computer Skills
Must be able to demonstrate computer proficiency, especially as to Microsoft Excel, Word and Power Point and other PC based programs
Some experience working with Linux preferred
Work Environment & Physical Demands The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequent exposure to moving mechanical parts; outside weather conditions and moving traffic
Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer
While performing the duties of this job, the employee is regularly required to talk or hear
Regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds
Ability to bend, squat, crawl, reach and maneuver in tight spaces and above ground via bucket truck
May be required to work on call occasional weekends.
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