Cruise America, Inc.
Job Details
Job Location: PHX Office - Mesa, AZ 85210
Job Title:
RV Technician
Reports To: Hub Manager
FLSA Status: Non-exempt
SUMMARY The RV technician will be responsible for servicing and repairing RVs to manufacturers specifications, performing pre‑delivery inspections, diagnosing and repairing chassis and coach systems. The objective of this job is to provide customers with a clean, operational motorhome and thus a pleasant rental introduction to Cruise America.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Maintain a neat and organized work area with sufficient supplies.
Provide vehicle familiarization tour and answer customer questions.
Move vehicles to local locations as necessary.
Provide troubleshooting skills for complex problems.
Repair chassis components.
Repair coach components.
Perform light body repairs.
Refurbish vehicles retired from the rental fleet.
Perform electrical repairs to coach and chassis systems.
Perform maintenance on generators.
Write estimates for vehicle damage.
Coordinate third party outsourcing.
Assist manager in planning vehicle needs and daily accounting.
Provide advanced diagnostic and repair skills for all coach and chassis components.
Clean and detail vehicle interior and exterior when needed.
Dump waste from vehicles as needed.
Add propane to vehicles as needed.
Perform other duties as assigned.
COMPETENCIES
Continuous Learning – assess own strengths and weaknesses; seek feedback to improve and share expertise with others.
Job Knowledge – competent in required job skills and knowledge; keeps abreast of current developments; requires minimal supervision.
Customer Service – manage difficult or emotional customer situations; respond promptly to customer needs; solicit feedback to improve service; meet commitments.
Communications – communicate orally with co‑workers and supervisor in English; relay information effectively.
Teamwork – work well with others to complete tasks.
Active Listening – give full attention to what other people are saying.
Repair – repair machines or systems using the needed tools.
Troubleshooting – determine the cause of operating errors and decide what to do about it.
QUALIFICATIONS
Education and/or Experience: High School Diploma or equivalent diploma; prior work related experience is required.
Physical Demands: While performing the duties of this job, the employee is regularly required to stand, climb, stoop, kneel, walk, reach with hands and arms, use hands to handle, feel or type, and talk or hear. The employee must occasionally lift and/or move up to 50 pounds; and regularly lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
Work Environment: The working conditions are normal for an automotive service environment. Employee is regularly working near moving mechanical parts.
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Job Title:
RV Technician
Reports To: Hub Manager
FLSA Status: Non-exempt
SUMMARY The RV technician will be responsible for servicing and repairing RVs to manufacturers specifications, performing pre‑delivery inspections, diagnosing and repairing chassis and coach systems. The objective of this job is to provide customers with a clean, operational motorhome and thus a pleasant rental introduction to Cruise America.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Maintain a neat and organized work area with sufficient supplies.
Provide vehicle familiarization tour and answer customer questions.
Move vehicles to local locations as necessary.
Provide troubleshooting skills for complex problems.
Repair chassis components.
Repair coach components.
Perform light body repairs.
Refurbish vehicles retired from the rental fleet.
Perform electrical repairs to coach and chassis systems.
Perform maintenance on generators.
Write estimates for vehicle damage.
Coordinate third party outsourcing.
Assist manager in planning vehicle needs and daily accounting.
Provide advanced diagnostic and repair skills for all coach and chassis components.
Clean and detail vehicle interior and exterior when needed.
Dump waste from vehicles as needed.
Add propane to vehicles as needed.
Perform other duties as assigned.
COMPETENCIES
Continuous Learning – assess own strengths and weaknesses; seek feedback to improve and share expertise with others.
Job Knowledge – competent in required job skills and knowledge; keeps abreast of current developments; requires minimal supervision.
Customer Service – manage difficult or emotional customer situations; respond promptly to customer needs; solicit feedback to improve service; meet commitments.
Communications – communicate orally with co‑workers and supervisor in English; relay information effectively.
Teamwork – work well with others to complete tasks.
Active Listening – give full attention to what other people are saying.
Repair – repair machines or systems using the needed tools.
Troubleshooting – determine the cause of operating errors and decide what to do about it.
QUALIFICATIONS
Education and/or Experience: High School Diploma or equivalent diploma; prior work related experience is required.
Physical Demands: While performing the duties of this job, the employee is regularly required to stand, climb, stoop, kneel, walk, reach with hands and arms, use hands to handle, feel or type, and talk or hear. The employee must occasionally lift and/or move up to 50 pounds; and regularly lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
Work Environment: The working conditions are normal for an automotive service environment. Employee is regularly working near moving mechanical parts.
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