Strada
NOTE:
This position is 100% onsite at our Tallahassee, FL location (3800 Esplanade Way, Tallahassee, FL 32311).
Role Overview We are seeking a skilled IT Analyst to join our Deskside Support team. This role provides technical support and troubleshooting for desktop and laptop computers, printers, and related peripherals. The IT Analyst supports the maintenance and upgrade of hardware and software to ensure stable and efficient operations.
The position delivers incident resolution to a large, multi-client environment as part of a customer-focused support team. The role operates against contracted SLAs and supports both internal and external customers through remote and on-site assistance.
Key Responsibilities and Duties
Work as part of a high-volume support team, resolving incidents and problems in line with agreed SLAs
Configure and provide deskside support for laptops, desktops, network printers, AV devices, corporate phones, and other peripherals
Provide remote and on-site technical support, ensuring timely and effective incident resolution
Manage shipping of laptops to remote workers and collection of equipment from leavers
Manage local area network and server room infrastructure
Partner with global network and infrastructure teams on office-related issues and server or network room support
Provide user administration and support for bespoke applications
Track, manage, and maintain IT asset records including laptops, desktops, printers, and server room equipment
Participate in Service Support activities including Configuration, Change, and Release Management
Contribute to project work and support internal and external IT audits
Ensure compliance with all documented procedures and standards
Work flexible hours, including shift work and occasional weekends
Participate in additional business activities as required
Essential Requirements Personal Qualities, Skills, and Experience
Strong interpersonal and team collaboration skills
Excellent verbal and written English communication
Minimum 2 years of direct technical support experience within a multinational company
Strong customer service and client-facing skills
Proven logical thinking and remote troubleshooting ability
Adaptable mindset with a strong service orientation
Advanced knowledge of Microsoft Windows across current versions
Advanced knowledge of Microsoft Office products, including email platforms
Working knowledge of domain structures, Active Directory, and Intune
Working knowledge of LAN, WAN, and server room infrastructure
High stress tolerance and strong self-motivation
Desirable
ITIL experience
Basic server administration knowledge
Network-related certifications
Location Onsite - 3800 Esplanade Way, Tallahassee, FL 32311
Our Values Guide Everything We Do
Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.
Benefits At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.
Our commitment to Diversity and Inclusion Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
Equal Employment Opportunity Statement Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.
Authorization to work in the Employing Country To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
Pay range $40,000 - $62,000 USD
Seniority level Not Applicable
Employment type Full-time
Job function Information Technology
#J-18808-Ljbffr
This position is 100% onsite at our Tallahassee, FL location (3800 Esplanade Way, Tallahassee, FL 32311).
Role Overview We are seeking a skilled IT Analyst to join our Deskside Support team. This role provides technical support and troubleshooting for desktop and laptop computers, printers, and related peripherals. The IT Analyst supports the maintenance and upgrade of hardware and software to ensure stable and efficient operations.
The position delivers incident resolution to a large, multi-client environment as part of a customer-focused support team. The role operates against contracted SLAs and supports both internal and external customers through remote and on-site assistance.
Key Responsibilities and Duties
Work as part of a high-volume support team, resolving incidents and problems in line with agreed SLAs
Configure and provide deskside support for laptops, desktops, network printers, AV devices, corporate phones, and other peripherals
Provide remote and on-site technical support, ensuring timely and effective incident resolution
Manage shipping of laptops to remote workers and collection of equipment from leavers
Manage local area network and server room infrastructure
Partner with global network and infrastructure teams on office-related issues and server or network room support
Provide user administration and support for bespoke applications
Track, manage, and maintain IT asset records including laptops, desktops, printers, and server room equipment
Participate in Service Support activities including Configuration, Change, and Release Management
Contribute to project work and support internal and external IT audits
Ensure compliance with all documented procedures and standards
Work flexible hours, including shift work and occasional weekends
Participate in additional business activities as required
Essential Requirements Personal Qualities, Skills, and Experience
Strong interpersonal and team collaboration skills
Excellent verbal and written English communication
Minimum 2 years of direct technical support experience within a multinational company
Strong customer service and client-facing skills
Proven logical thinking and remote troubleshooting ability
Adaptable mindset with a strong service orientation
Advanced knowledge of Microsoft Windows across current versions
Advanced knowledge of Microsoft Office products, including email platforms
Working knowledge of domain structures, Active Directory, and Intune
Working knowledge of LAN, WAN, and server room infrastructure
High stress tolerance and strong self-motivation
Desirable
ITIL experience
Basic server administration knowledge
Network-related certifications
Location Onsite - 3800 Esplanade Way, Tallahassee, FL 32311
Our Values Guide Everything We Do
Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.
Benefits At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.
Our commitment to Diversity and Inclusion Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
Equal Employment Opportunity Statement Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.
Authorization to work in the Employing Country To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
Pay range $40,000 - $62,000 USD
Seniority level Not Applicable
Employment type Full-time
Job function Information Technology
#J-18808-Ljbffr