Spectraforce Technologies
Job Title
HR Specialist (Bilingual)
Duration 06 Month (Extendable up to 18 Months)
Location North Chicago, IL 60064 Hybrid
Interview Logistics All interviews will be conducted with managers from Poland and will take place between 7:00 AM and 9:30 AM CST to accommodate overlapping time zones. Please prepare candidates accordingly.
Language Proficiency
Fluent in Italian for business communication
Fluent in Polish for business communication
Description Be sure they are strong in interpersonal skills, collaboration, and team building as these qualities are highly valued by the team, in addition to the specific skill sets listed below.
Purpose HRConnect is the central HR and Payroll support hub focused on delivering an excellent customer experience. Service Centers in Illinois, Tokyo, Singapore, and Krakow support FTE employees and managers with administrative and operational needs. This role, based in North Chicago, Illinois, will support Poland and Italy as part of our Europe, Middle East and Africa team.
Responsibilities
Answer general questions and redirect misplaced calls
Leverage procedures, policy manuals, knowledge databases, and other reference materials to resolve employee and manager HR transactions
Guide HR Employee Self‑Service and Manager Self‑Service transactions
Execute select HR‑related transactions (e.g., data changes) or appropriately escalate issues as needed
Input data into Workday for customer requests
Escalate employee and manager inquiries to Tier II Functional Specialists when in-depth knowledge is required
Collaborate with local Business Human Resources partners to resolve cases and continually improve processes
Document all employee inquiries, issues, and transactions in case‑management tools (e.g., ServiceNow and Workday)
Participate in continuous improvement workshops and projects as requested
Participate in ad hoc projects as required
Qualifications
Fluent in Italian for business communication
Fluent in Polish for business communication
High School Diploma or GED equivalent
1+ years of experience in Human Resources
1+ years of experience in customer service
Strong customer service and interpersonal skills
Familiarity with HR service and processes, and HRIS tools and systems (preferred)
Proficiency with computerized data entry systems and relevant applications (preferred)
Ability to follow standard procedures and processes
Ability to escalade issues timely to the appropriate group
Ability to handle confidential and sensitive information
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Duration 06 Month (Extendable up to 18 Months)
Location North Chicago, IL 60064 Hybrid
Interview Logistics All interviews will be conducted with managers from Poland and will take place between 7:00 AM and 9:30 AM CST to accommodate overlapping time zones. Please prepare candidates accordingly.
Language Proficiency
Fluent in Italian for business communication
Fluent in Polish for business communication
Description Be sure they are strong in interpersonal skills, collaboration, and team building as these qualities are highly valued by the team, in addition to the specific skill sets listed below.
Purpose HRConnect is the central HR and Payroll support hub focused on delivering an excellent customer experience. Service Centers in Illinois, Tokyo, Singapore, and Krakow support FTE employees and managers with administrative and operational needs. This role, based in North Chicago, Illinois, will support Poland and Italy as part of our Europe, Middle East and Africa team.
Responsibilities
Answer general questions and redirect misplaced calls
Leverage procedures, policy manuals, knowledge databases, and other reference materials to resolve employee and manager HR transactions
Guide HR Employee Self‑Service and Manager Self‑Service transactions
Execute select HR‑related transactions (e.g., data changes) or appropriately escalate issues as needed
Input data into Workday for customer requests
Escalate employee and manager inquiries to Tier II Functional Specialists when in-depth knowledge is required
Collaborate with local Business Human Resources partners to resolve cases and continually improve processes
Document all employee inquiries, issues, and transactions in case‑management tools (e.g., ServiceNow and Workday)
Participate in continuous improvement workshops and projects as requested
Participate in ad hoc projects as required
Qualifications
Fluent in Italian for business communication
Fluent in Polish for business communication
High School Diploma or GED equivalent
1+ years of experience in Human Resources
1+ years of experience in customer service
Strong customer service and interpersonal skills
Familiarity with HR service and processes, and HRIS tools and systems (preferred)
Proficiency with computerized data entry systems and relevant applications (preferred)
Ability to follow standard procedures and processes
Ability to escalade issues timely to the appropriate group
Ability to handle confidential and sensitive information
#J-18808-Ljbffr