Hufsey Home Services
Customer Service Representative
Hi, I’m Dustin Hufsey, President of One Hour Air Conditioning & Heating, Benjamin Franklin Plumbing & Buffalo Electric. Thanks for being here! We are Hufsey Home Services, proudly serving our clients across 5 locations and 3 states. We are a part of a growing successful franchise system known as Authority Brands.
Benefits
401(k)
401(k) matching
Company parties
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Locations
One Hour Air Conditioning & Heating
DFW, TX
Mohave County, AZ
Prescott, AZ
Phoenix, AZ
Benjamin Franklin Plumbing
Mohave County, AZ
Prescott, AZ
Las Vegas, NV
Buffalo Electric
DFW, TX
We are looking for a Customer Service Representative with experience or an aspiring CSR to join the best team out there! We want to see you grow and achieve your career goals. We make sure our staff has ongoing training, support and camaraderie. We are ALWAYS looking for
A players
to join our team!
Responsibilities
BOOK every possible lead
Manage large amounts of incoming phone calls, along with outbounding
Build value, trust and a sustainable relationship with our clients
Provide accurate, valid and complete information
Handle customer complaints, provide appropriate solutions, follow up to ensure resolution
Make your interaction with our clients the best part of their day
Meet or exceed set standard KPI's
Apply If
You love helping people and can easily express empathy
Willing to learn our Hufsey Home Services customer service way
You are an excellent communicator
You have great attention to detail
Self-motivated and customer focused
Uncapped earning potential excites you
You Shouldn’t Apply If
You don’t like talking to people
You feel overwhelmed in a fast paced environment
Being organized is a struggle
You don’t believe communication is key
You are not likely to follow what you were taught and apply it with enthusiasm
You lack patience
Basic Requirements
Treat others the way you want to be treated
Be a TEAM player - we win and lose as a team
Strong written and verbal communication skills
Strong active listening & phone handling skills
Professional appearance
Ability to multi-task, prioritize, and manage time effectively
Comfortable with computer systems and software
Various shifts available: we are open 24/7
Interview Process
After we review your application, you will be contacted for an interview with the Hiring Manager. Plan on approximately 60 minutes.
We can’t wait to meet you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.
#J-18808-Ljbffr
Benefits
401(k)
401(k) matching
Company parties
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Locations
One Hour Air Conditioning & Heating
DFW, TX
Mohave County, AZ
Prescott, AZ
Phoenix, AZ
Benjamin Franklin Plumbing
Mohave County, AZ
Prescott, AZ
Las Vegas, NV
Buffalo Electric
DFW, TX
We are looking for a Customer Service Representative with experience or an aspiring CSR to join the best team out there! We want to see you grow and achieve your career goals. We make sure our staff has ongoing training, support and camaraderie. We are ALWAYS looking for
A players
to join our team!
Responsibilities
BOOK every possible lead
Manage large amounts of incoming phone calls, along with outbounding
Build value, trust and a sustainable relationship with our clients
Provide accurate, valid and complete information
Handle customer complaints, provide appropriate solutions, follow up to ensure resolution
Make your interaction with our clients the best part of their day
Meet or exceed set standard KPI's
Apply If
You love helping people and can easily express empathy
Willing to learn our Hufsey Home Services customer service way
You are an excellent communicator
You have great attention to detail
Self-motivated and customer focused
Uncapped earning potential excites you
You Shouldn’t Apply If
You don’t like talking to people
You feel overwhelmed in a fast paced environment
Being organized is a struggle
You don’t believe communication is key
You are not likely to follow what you were taught and apply it with enthusiasm
You lack patience
Basic Requirements
Treat others the way you want to be treated
Be a TEAM player - we win and lose as a team
Strong written and verbal communication skills
Strong active listening & phone handling skills
Professional appearance
Ability to multi-task, prioritize, and manage time effectively
Comfortable with computer systems and software
Various shifts available: we are open 24/7
Interview Process
After we review your application, you will be contacted for an interview with the Hiring Manager. Plan on approximately 60 minutes.
We can’t wait to meet you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.
#J-18808-Ljbffr