Albany Medical Center
Medical Scheduler- Float Pool- Per Diem
Albany Medical Center, Albany, New York, United States
Medical Scheduler - Float Pool - Per Diem at Albany Medical Center
Location: Albany, NY | Shift: Per Diem | Salary: $40,495.10 - $52,643.64
Responsibilities
Assist all patients that report to the front check‑in desk.
Greet patients in a prompt, courteous and professional manner.
Interact with a diverse patient population.
Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
Update insurance information, attend appointments, collect patient co‑pays and perform other duties as assigned during patient check‑in for scheduled appointments.
Be knowledgeable about state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
Schedule follow‑up appointments and referrals as needed when patients check out.
Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.
Answer incoming phone calls and direct them appropriately to team members.
Convey a professional image by adhering to the established dress code.
Responsible for the registration and scheduling process for complex patients.
Responsible for updating the system with registration, scheduling, and insurance information.
Prepare patient disability and out‑of‑work / school paperwork.
Discuss financial obligation and explain regulatory forms, as well as answer any patient questions.
Ability to work in multiple systems during patient‑facing interactions and telephone call receipts to complete accurate registration and support the clinical workflow.
Understand the practice and hospital strategic plan.
Support plans, policies and procedures, and initiatives within the scope of the department’s expectations and role.
Represent AMC and support the ideals and principles of the department, the Practice, the Hospital, and the Center.
Exemplify Albany Med CARES guiding principles.
Be a champion to ensure an optimal patient experience.
Understand and promote patient and employee safety as our top priority.
Promote a safe environment and promptly report issues.
Understand patient safety goals.
Qualifications
High School Diploma/G.E.D. – required.
2–3 years of office experience or one year of related experience in a medical practice – preferred.
Experience using an electronic health record and Microsoft Office – a plus.
Excellent customer service skills.
Ability to multi‑task in a high patient volume unit.
Ability to learn and utilize resources.
Strong time‑management skills.
Ability to review information and draw appropriate conclusions.
Good judgement and ability to problem‑solve; decide to elevate issues as needed.
Strong teamwork skills and work ethic.
Physical Demands
Standing – Occasionally
Walking – Occasionally
Sitting – Constantly
Lifting – Rarely
Carrying – Rarely
Pushing – Rarely
Pulling – Rarely
Climbing – Rarely
Balancing – Rarely
Stooping – Rarely
Kneeling – Rarely
Crouching – Rarely
Crawling – Rarely
Reaching – Rarely
Handling – Occasionally
Grasping – Occasionally
Feeling – Rarely
Talking – Constantly
Hearing – Constantly
Repetitive Motions – Frequently
Eye/Hand/Foot Coordination – Frequently
Working Conditions
Extreme cold – Rarely
Extreme heat – Rarely
Humidity – Rarely
Wet – Rarely
Noise – Occasionally
Hazards – Rarely
Temperature Change – Rarely
Atmospheric Conditions – Rarely
Vibration – Rarely
Albany Medical Center is an equal‑opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
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Location: Albany, NY | Shift: Per Diem | Salary: $40,495.10 - $52,643.64
Responsibilities
Assist all patients that report to the front check‑in desk.
Greet patients in a prompt, courteous and professional manner.
Interact with a diverse patient population.
Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
Update insurance information, attend appointments, collect patient co‑pays and perform other duties as assigned during patient check‑in for scheduled appointments.
Be knowledgeable about state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
Schedule follow‑up appointments and referrals as needed when patients check out.
Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.
Answer incoming phone calls and direct them appropriately to team members.
Convey a professional image by adhering to the established dress code.
Responsible for the registration and scheduling process for complex patients.
Responsible for updating the system with registration, scheduling, and insurance information.
Prepare patient disability and out‑of‑work / school paperwork.
Discuss financial obligation and explain regulatory forms, as well as answer any patient questions.
Ability to work in multiple systems during patient‑facing interactions and telephone call receipts to complete accurate registration and support the clinical workflow.
Understand the practice and hospital strategic plan.
Support plans, policies and procedures, and initiatives within the scope of the department’s expectations and role.
Represent AMC and support the ideals and principles of the department, the Practice, the Hospital, and the Center.
Exemplify Albany Med CARES guiding principles.
Be a champion to ensure an optimal patient experience.
Understand and promote patient and employee safety as our top priority.
Promote a safe environment and promptly report issues.
Understand patient safety goals.
Qualifications
High School Diploma/G.E.D. – required.
2–3 years of office experience or one year of related experience in a medical practice – preferred.
Experience using an electronic health record and Microsoft Office – a plus.
Excellent customer service skills.
Ability to multi‑task in a high patient volume unit.
Ability to learn and utilize resources.
Strong time‑management skills.
Ability to review information and draw appropriate conclusions.
Good judgement and ability to problem‑solve; decide to elevate issues as needed.
Strong teamwork skills and work ethic.
Physical Demands
Standing – Occasionally
Walking – Occasionally
Sitting – Constantly
Lifting – Rarely
Carrying – Rarely
Pushing – Rarely
Pulling – Rarely
Climbing – Rarely
Balancing – Rarely
Stooping – Rarely
Kneeling – Rarely
Crouching – Rarely
Crawling – Rarely
Reaching – Rarely
Handling – Occasionally
Grasping – Occasionally
Feeling – Rarely
Talking – Constantly
Hearing – Constantly
Repetitive Motions – Frequently
Eye/Hand/Foot Coordination – Frequently
Working Conditions
Extreme cold – Rarely
Extreme heat – Rarely
Humidity – Rarely
Wet – Rarely
Noise – Occasionally
Hazards – Rarely
Temperature Change – Rarely
Atmospheric Conditions – Rarely
Vibration – Rarely
Albany Medical Center is an equal‑opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
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