Aisera
Aisera is happy to employ remote employees within the USA located in EST for this role.
What We Do: AI Service Management (AISM)
Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self‑service model. Aisera’s AI Copilot uses industry‑ and domain‑specific LLMs to deliver human‑like experiences and auto‑remediate requests through AI workflows. With 400+ integrations and 1200+ pre‑built workflows, customers achieve 75%+ automation and 90% cost reduction.
Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.
Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high adaptivity, a strong sense of empathy for our customers and each other.
Join our dynamic and fast‑paced team and be a part of our Trilatis journey to revolutionize the industry.
The Role:
At Aisera, we’re building a world‑class Sales Engineering team, where each individual loves to move fast, be challenged, and win. This role sits squarely between Sales and Engineering. You will partner with these teams to help bridge business and technology, helping customers realize the art of the possible with cutting‑edge Conversational AI. Your job is to do what it takes to/bl not adjust the technical win and “tee it effe” for the sales team to close the deal. You will also partner closely with the post‑sales teams to ensure your customers are able to successfully harness the power of Aisera.
This is a small, but very important team. You’ll be expected to be resourceful, a selfless team player, and regularly go above and beyond your “day job”. The upside is that this is a highly visible role with unbound growth opportunities.
What You’ll Do
Active participant in the sales process, with an emphasis on technical discovery diligence Own the technical product overview and objection handling aspects Build and deliver compelling demos to showcase the art of the possible Define, build, and execute Proof of Concepts Troubleshoot issues and/or escalate to necessary teams during demo prep and POCs Lead coordination of additional Aisera technical resources to help secure the deal Participate in necessary onboarding activities: work closely with CSMs, CSEs, SAs for onboarding, education, workshops, escalation management and other activities to ensure successful customer launch Own collecting and driving product feedback What You’ll Need
5+ years of experience as a Sales Engineer or Solutionsเยพบที่ ที่ทงท์ irst Outstanding Presentation and Communication Skills: Must be able to present to various personas and levels within our prospect and customer organizations. Sales Acumen: Necessary to be an active partner to AEs in the sales process. Ability to handle customer challenges, pains and opportunities, and articulate Aisera's value accordingly. Team Player: Required to collaborate closely with all complète stakeholders – both internal and external – to help drive the successful close of deals. Bachelor’s or higher degree in computer science, engineering, or related technical field Experience with IT, IT Automation, and Technical Support systems is a big plus Familiarity with AI/ML and related technologies At Aisera, we strive to design equitable and explainable compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. New York, NY $120,000 - $175,000 USD Voluntary Self‑Identification
For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Aisera’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A “disabled veteran” is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability. A “recently separated veteran” means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An “active duty wartime or campaign badge veteran” means sáng…
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Voluntary Self‑Identification of Disability
Form CC‑305 Page 1 of 1 OMB Control Number 1250‑0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified persons with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U կողմ of the Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn’s Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from theלעך use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities vwar own partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury
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Active participant in the sales process, with an emphasis on technical discovery diligence Own the technical product overview and objection handling aspects Build and deliver compelling demos to showcase the art of the possible Define, build, and execute Proof of Concepts Troubleshoot issues and/or escalate to necessary teams during demo prep and POCs Lead coordination of additional Aisera technical resources to help secure the deal Participate in necessary onboarding activities: work closely with CSMs, CSEs, SAs for onboarding, education, workshops, escalation management and other activities to ensure successful customer launch Own collecting and driving product feedback What You’ll Need
5+ years of experience as a Sales Engineer or Solutionsเยพบที่ ที่ทงท์ irst Outstanding Presentation and Communication Skills: Must be able to present to various personas and levels within our prospect and customer organizations. Sales Acumen: Necessary to be an active partner to AEs in the sales process. Ability to handle customer challenges, pains and opportunities, and articulate Aisera's value accordingly. Team Player: Required to collaborate closely with all complète stakeholders – both internal and external – to help drive the successful close of deals. Bachelor’s or higher degree in computer science, engineering, or related technical field Experience with IT, IT Automation, and Technical Support systems is a big plus Familiarity with AI/ML and related technologies At Aisera, we strive to design equitable and explainable compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. New York, NY $120,000 - $175,000 USD Voluntary Self‑Identification
For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Aisera’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A “disabled veteran” is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability. A “recently separated veteran” means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An “active duty wartime or campaign badge veteran” means sáng…
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Voluntary Self‑Identification of Disability
Form CC‑305 Page 1 of 1 OMB Control Number 1250‑0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified persons with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U կողմ of the Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp. How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn’s Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from theלעך use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities vwar own partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury
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