Edelbrock Group
Technical Sales Support Specialist
Edelbrock Group, Olive Branch, Mississippi, United States, 38654
The Sales & Technical Support Specialist serves as a key liaison between customers and the company, providing expert product guidance, technical troubleshooting, and sales support across multiple performance automotive categories. This position requires strong communication skills, a passion for performance, and the ability to deliver exceptional customer experiences in a fast‑paced, dynamic environment. The Specialist will also represent the company at national trade shows, racing events, and motorsports gatherings, acting as a brand ambassador and technical resource.
Responsibilities Customer Support & Technical Expertise
Provide professional, knowledgeable, and responsive assistance to customers via phone, email, and digital platforms.
Troubleshoot product issues, diagnose root causes, and provide accurate technical guidance or escalation as needed.
Interpret technical data, installation instructions, and performance specifications to support both novice and professional customers.
Maintain a high level of product expertise across all categories, including Valve Train, Drivetrain, Fuel Injection & Electronics, Nitrous Oxide Systems, and Cylinder Heads (training provided).
Proactively identify sales opportunities through customer interactions, product inquiries, and technical consultations.
Recommend complementary or upgraded products to meet performance goals and increase sales conversion.
Support promotional campaigns, product launches, and marketing initiatives by providing customer feedback and insights.
Collaborate closely with the Sales and Marketing teams to optimize lead follow‑up, customer retention, and upsell opportunities.
Brand Representation & Industry Presence
Represent the company at major motorsports events, trade shows, and performance industry expos nationwide.
Provide live demonstrations, technical Q&A sessions, and hands‑on product education to end users and industry professionals.
Travel occasionally (by car or airplane, including some weekends) to support events and strengthen the company’s brand presence within the performance community.
Communication & Documentation
Maintain accurate records of customer interactions, technical cases, and sales transactions within CRM and support systems.
Communicate customer feedback, product performance trends, and recurring issues to management and engineering teams.
Contribute to continuous improvement initiatives related to customer experience, documentation, and process efficiency.
Qualifications & Experience Required
High school diploma or equivalent; associate or bachelor’s degree preferred.
Clean driving record and valid driver’s license.
Strong communication and interpersonal skills, with a customer‑first mindset.
Proficiency with Microsoft Office applications (Word, Excel, Outlook) and ability to learn CRM or ERP systems.
Ability to manage multiple tasks in a fast‑paced, call center–style environment.
Excellent problem‑solving and organizational skills.
Preferred
Basic to advanced mechanical or automotive knowledge — hands‑on experience with engines, tuning, or racing applications a plus.
Prior experience in automotive, motorsports, or performance parts sales or support.
Demonstrated success in technical sales, troubleshooting, or product support.
Enthusiasm for performance vehicles, racing, and aftermarket innovation.
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Responsibilities Customer Support & Technical Expertise
Provide professional, knowledgeable, and responsive assistance to customers via phone, email, and digital platforms.
Troubleshoot product issues, diagnose root causes, and provide accurate technical guidance or escalation as needed.
Interpret technical data, installation instructions, and performance specifications to support both novice and professional customers.
Maintain a high level of product expertise across all categories, including Valve Train, Drivetrain, Fuel Injection & Electronics, Nitrous Oxide Systems, and Cylinder Heads (training provided).
Proactively identify sales opportunities through customer interactions, product inquiries, and technical consultations.
Recommend complementary or upgraded products to meet performance goals and increase sales conversion.
Support promotional campaigns, product launches, and marketing initiatives by providing customer feedback and insights.
Collaborate closely with the Sales and Marketing teams to optimize lead follow‑up, customer retention, and upsell opportunities.
Brand Representation & Industry Presence
Represent the company at major motorsports events, trade shows, and performance industry expos nationwide.
Provide live demonstrations, technical Q&A sessions, and hands‑on product education to end users and industry professionals.
Travel occasionally (by car or airplane, including some weekends) to support events and strengthen the company’s brand presence within the performance community.
Communication & Documentation
Maintain accurate records of customer interactions, technical cases, and sales transactions within CRM and support systems.
Communicate customer feedback, product performance trends, and recurring issues to management and engineering teams.
Contribute to continuous improvement initiatives related to customer experience, documentation, and process efficiency.
Qualifications & Experience Required
High school diploma or equivalent; associate or bachelor’s degree preferred.
Clean driving record and valid driver’s license.
Strong communication and interpersonal skills, with a customer‑first mindset.
Proficiency with Microsoft Office applications (Word, Excel, Outlook) and ability to learn CRM or ERP systems.
Ability to manage multiple tasks in a fast‑paced, call center–style environment.
Excellent problem‑solving and organizational skills.
Preferred
Basic to advanced mechanical or automotive knowledge — hands‑on experience with engines, tuning, or racing applications a plus.
Prior experience in automotive, motorsports, or performance parts sales or support.
Demonstrated success in technical sales, troubleshooting, or product support.
Enthusiasm for performance vehicles, racing, and aftermarket innovation.
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