North Carolina Central University
Financial Aid Counselor
North Carolina Central University, Durham, North Carolina, United States, 27703
Position Overview
Be an Eagle - Where Purpose Takes Flight!
At
North Carolina Central University
(NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress.
Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work‑life balance. Your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.
Visit
NCCU.edu .
Primary Function of Organizational Unit The unit administers all student financial assistance and coordinates all Title IV student assistance programs in which the institution participates, along with other federal and non‑federal programs. It serves a population of over 7,500 students, with more than 90% receiving financial assistance, and is accountable for approximately $50 million in student assistance.
Primary Purpose of Position The primary purpose of this position is to collect required documentation for the verification process by sending letters, emails, and telephone inquiries, as well as in person. After obtaining documentation, the assistant verifies the data recorded on the Free Application for Federal Student Aid and makes corrections to incorrectly reported data utilizing the Banner System. The assistant answers telephone inquiries regarding types of financial aid available, application procedures, award processing, and other questions relative to the Financial Aid programs and services. The position is also responsible for scanning and indexing verification documents into BDMS, coordinating mass mailings, and other duties as required.
Required Knowledge, Skills, and Abilities Knowledge Requirements
Thorough knowledge of Federal financial aid regulations and programs, including:
The need analysis process
Financial aid packaging in an automated environment
U.S. Department of Education Title IV Delivery System
Familiarity with automated financial aid database systems and Electronic Data Exchange
Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Access
Understanding of office policies and standard work procedures
Knowledge of basic office equipment, including computers, copiers, fax machines, scanners, and calculators
Skills
Excellent analytical and organizational skills
Strong written and oral communication skills
Excellent interpersonal skills to interact effectively and diplomatically with a wide range of individuals in a high‑pressure environment
Ability to plan, prioritize, and organize workflow effectively
Competence in preparing professional documents and reports
Abilities
Work independently with minimal supervision
Take initiative to see projects and assignments through to completion
Learn, interpret, and analyze information to support decision‑making
Exercise sound judgment and discretion in problem‑solving
Compile, file, and maintain documents in an orderly and professional manner
Adapt to flexible work schedules as needed
Bachelor’s degree, or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Master’s degree from an accredited university in business, public administration or related field with 2–3 years of experience working at the Graduate Program Level is preferred; or a combination of education, training, and experience in a related field.
Licenses or Certification required by Statute or Regulation N/A
Equal Opportunity Employer North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
Work Hours Monday – Friday 8‑5. Position required to work during periods of adverse weather or other emergencies.
Key Responsibilities and Related Competencies
Gain access and effectively interpret data in programs/systems: BANNER, BDMS, Jabber, FINESSE, NextGen, FAA, COD, NSLDS to review student information and accurately respond to inquiries.
Review and accurately interpret records and information in Banner and NextGen to respond to students and parents’ inquiries; collect data and input data in Banner or NextGen and perform associated tasks; scan and index documents in BDMS; file documents for each student as required.
Assist in resolution of Residency Determination Service (RDS) updates and discrepancies; support the Scholarship Coordinator by managing transmittals, processing check requisitions, scholarship awards, and adjustments; certify North Carolina State grants in accordance with state guidelines; collect, review, and process verification documents required for financial aid eligibility; perform other duties as assigned.
Provide exemplary customer service: answer all phone calls by third ring; maintain professionalism, uphold ethical behavior, and develop efficient customer relations within the program area.
Ensure compliance with local, state, and federal regulations and guidelines.
Manage work processes: complete tasks such as weekly reports, call campaigns, and other duties; coordinate mass mailings; respond to Chat inquiries; complete reports and call campaigns.
Posting Information Posting Number: SPA01444P
Open Date: 01/12/2026
Close Date: 01/18/2026
Special Instructions to Applicants
Required Documents:
Resume/CV
Optional Documents:
Cover Letter
Unofficial Transcripts
DD‑214 (Veterans Only)
Letter of Recommendation 1
Letter of Recommendation 2
NGB23A or NGB22/DD256 (National Guard Only)
Supplemental Questions
* Explain your working knowledge of Federal Financial Aid regulations and programs. (Open Ended Question)
* Explain what exceptional listener/customer service means to you. (Open Ended Question)
* What is your working knowledge of Banner or equivalent system? (Open Ended Question)
#J-18808-Ljbffr
At
North Carolina Central University
(NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress.
Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work‑life balance. Your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.
Visit
NCCU.edu .
Primary Function of Organizational Unit The unit administers all student financial assistance and coordinates all Title IV student assistance programs in which the institution participates, along with other federal and non‑federal programs. It serves a population of over 7,500 students, with more than 90% receiving financial assistance, and is accountable for approximately $50 million in student assistance.
Primary Purpose of Position The primary purpose of this position is to collect required documentation for the verification process by sending letters, emails, and telephone inquiries, as well as in person. After obtaining documentation, the assistant verifies the data recorded on the Free Application for Federal Student Aid and makes corrections to incorrectly reported data utilizing the Banner System. The assistant answers telephone inquiries regarding types of financial aid available, application procedures, award processing, and other questions relative to the Financial Aid programs and services. The position is also responsible for scanning and indexing verification documents into BDMS, coordinating mass mailings, and other duties as required.
Required Knowledge, Skills, and Abilities Knowledge Requirements
Thorough knowledge of Federal financial aid regulations and programs, including:
The need analysis process
Financial aid packaging in an automated environment
U.S. Department of Education Title IV Delivery System
Familiarity with automated financial aid database systems and Electronic Data Exchange
Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Access
Understanding of office policies and standard work procedures
Knowledge of basic office equipment, including computers, copiers, fax machines, scanners, and calculators
Skills
Excellent analytical and organizational skills
Strong written and oral communication skills
Excellent interpersonal skills to interact effectively and diplomatically with a wide range of individuals in a high‑pressure environment
Ability to plan, prioritize, and organize workflow effectively
Competence in preparing professional documents and reports
Abilities
Work independently with minimal supervision
Take initiative to see projects and assignments through to completion
Learn, interpret, and analyze information to support decision‑making
Exercise sound judgment and discretion in problem‑solving
Compile, file, and maintain documents in an orderly and professional manner
Adapt to flexible work schedules as needed
Bachelor’s degree, or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Master’s degree from an accredited university in business, public administration or related field with 2–3 years of experience working at the Graduate Program Level is preferred; or a combination of education, training, and experience in a related field.
Licenses or Certification required by Statute or Regulation N/A
Equal Opportunity Employer North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
Work Hours Monday – Friday 8‑5. Position required to work during periods of adverse weather or other emergencies.
Key Responsibilities and Related Competencies
Gain access and effectively interpret data in programs/systems: BANNER, BDMS, Jabber, FINESSE, NextGen, FAA, COD, NSLDS to review student information and accurately respond to inquiries.
Review and accurately interpret records and information in Banner and NextGen to respond to students and parents’ inquiries; collect data and input data in Banner or NextGen and perform associated tasks; scan and index documents in BDMS; file documents for each student as required.
Assist in resolution of Residency Determination Service (RDS) updates and discrepancies; support the Scholarship Coordinator by managing transmittals, processing check requisitions, scholarship awards, and adjustments; certify North Carolina State grants in accordance with state guidelines; collect, review, and process verification documents required for financial aid eligibility; perform other duties as assigned.
Provide exemplary customer service: answer all phone calls by third ring; maintain professionalism, uphold ethical behavior, and develop efficient customer relations within the program area.
Ensure compliance with local, state, and federal regulations and guidelines.
Manage work processes: complete tasks such as weekly reports, call campaigns, and other duties; coordinate mass mailings; respond to Chat inquiries; complete reports and call campaigns.
Posting Information Posting Number: SPA01444P
Open Date: 01/12/2026
Close Date: 01/18/2026
Special Instructions to Applicants
Required Documents:
Resume/CV
Optional Documents:
Cover Letter
Unofficial Transcripts
DD‑214 (Veterans Only)
Letter of Recommendation 1
Letter of Recommendation 2
NGB23A or NGB22/DD256 (National Guard Only)
Supplemental Questions
* Explain your working knowledge of Federal Financial Aid regulations and programs. (Open Ended Question)
* Explain what exceptional listener/customer service means to you. (Open Ended Question)
* What is your working knowledge of Banner or equivalent system? (Open Ended Question)
#J-18808-Ljbffr