Genstone Realty
Technical Trainer - Learning & Development
Genstone Realty, Farmers Branch, Texas, United States
Technical Trainer - Learning & Development
Join us to apply for the
Technical Trainer – Learning & Development
role at
Genstone Realty .
Founded in 2008, The Fay Group is a diversified real‑estate services company offering a complete range of home‑ownership products and services including mortgage servicing, property renovations, property management, realty, business purpose lending, and insurance to homeowners, investors, and clients nationwide. We focus on providing solutions that help homeowners navigate challenges and achieve long‑term financial goals.
As a member of the Learning & Development Team, the Technical Trainer will develop, plan, and facilitate technical skill‑based and job‑related training for assigned roles, technologies, business unit(s), and/or the broader organization. The role partners closely with business and functional leaders to determine learning requirements, research vendors, design content, and deliver engaging training that increases knowledge, skills, and performance of participants.
Key Responsibilities
Partner with business and functional leaders to determine learning requirements and learning gaps.
Research vendors, develop training content, and facilitate training delivery.
Support overall training initiatives for the organization.
Build relationships with business leaders, manage stakeholder requests, and lead with a collaborative approach.
Utilize progressive instructional design and facilitation techniques to deliver training that engages participants and yields measurable outcomes.
Qualifications
Bachelor’s degree with 7+ years of progressive experience in training, learning & development, or a related role involving the design, development, and facilitation of learning content (or equivalent combination of a high‑school degree and progressive work experience).
Proven ability to develop and facilitate technical training using adult and active learning principles.
Experience performing needs assessments, drafting documentation, and creating training outlines.
Demonstrated experience in developing others, coupled with well‑developed coaching capabilities.
Solid project‑management capabilities with demonstrated experience working effectively with cross‑functional teams in the design and facilitation of training.
Previous experience sourcing training and managing learning vendors preferred.
Previous experience in Financial Services preferred.
Strong knowledge and skills with MS Office to include Outlook, Excel, Word, and PowerPoint.
Proficiency in using e‑learning authoring tools, including Articulate and Adobe Captivate, to design and develop interactive training content.
Strong verbal and written communication skills with the ability to effectively engage and present to all levels of individuals.
Ability to simplify complex technical concepts into clear, understandable language for diverse audiences.
Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and/or drive required results.
Strong organizational and planning abilities with a history of successful project planning and execution.
Collaborative and consultative work style; demonstrated ability to work effectively with cross‑functional teams.
Strong analytical skills; solid decision‑making abilities coupled with sound judgment.
Demonstrated ability to quickly establish credibility and support the organization’s preferences and priorities.
Strong problem‑solving abilities; ability to analyze and interpret performance data to identify opportunities and propose well‑developed solutions.
Effective at managing multiple priorities under tight deadlines in a fast‑paced, dynamic environment; able to prioritize, organize time and resources to consistently deliver successful projects.
Strong attention to detail and compliance orientation.
Self‑directed; comfortable working with ambiguity and uncertainty.
High degree of professional maturity, integrity, and ability to maintain confidential data and information.
High degree of business acumen; strong fiscal and technical aptitude.
Clear, straightforward, fact‑based communication style; ability to effectively communicate technical information to non‑technical audiences at an individual and group level.
Strong business acumen with the ability to prioritize, ensuring the delivery of multiple projects concurrently.
Understanding of the importance of the user/client experience and its impact on organizational success.
Consultative and collaborative work style, motivated by the success of the team vs. oneself.
Resiliency, curiosity, commitment.
Benefits
Medical, Dental and Vision Insurance
Company‑Paid Life Insurance
Disability Insurance
Pet Insurance
401(k) Program with Employer Matching
3 Weeks Paid Time Off (PTO)
Paid Holidays
Wellness Initiatives
Employee Assistance Program
Eligible for Hybrid Work Schedule with Remote Flex Days
Compensation
Hiring range: $100,000.00 – $120,000.00 annually
Eligible for an annual discretionary bonus
EEO Statement At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each employee feels valued, respected, and included, and is presented with equal opportunities to succeed. Fay is an equal‑opportunity workplace. The Fay Group and affiliated companies participate in E‑Verify. For more information, go to
www.dhs.gov/E-Verify .
To submit your resume, please apply through our careers portal.
#J-18808-Ljbffr
Technical Trainer – Learning & Development
role at
Genstone Realty .
Founded in 2008, The Fay Group is a diversified real‑estate services company offering a complete range of home‑ownership products and services including mortgage servicing, property renovations, property management, realty, business purpose lending, and insurance to homeowners, investors, and clients nationwide. We focus on providing solutions that help homeowners navigate challenges and achieve long‑term financial goals.
As a member of the Learning & Development Team, the Technical Trainer will develop, plan, and facilitate technical skill‑based and job‑related training for assigned roles, technologies, business unit(s), and/or the broader organization. The role partners closely with business and functional leaders to determine learning requirements, research vendors, design content, and deliver engaging training that increases knowledge, skills, and performance of participants.
Key Responsibilities
Partner with business and functional leaders to determine learning requirements and learning gaps.
Research vendors, develop training content, and facilitate training delivery.
Support overall training initiatives for the organization.
Build relationships with business leaders, manage stakeholder requests, and lead with a collaborative approach.
Utilize progressive instructional design and facilitation techniques to deliver training that engages participants and yields measurable outcomes.
Qualifications
Bachelor’s degree with 7+ years of progressive experience in training, learning & development, or a related role involving the design, development, and facilitation of learning content (or equivalent combination of a high‑school degree and progressive work experience).
Proven ability to develop and facilitate technical training using adult and active learning principles.
Experience performing needs assessments, drafting documentation, and creating training outlines.
Demonstrated experience in developing others, coupled with well‑developed coaching capabilities.
Solid project‑management capabilities with demonstrated experience working effectively with cross‑functional teams in the design and facilitation of training.
Previous experience sourcing training and managing learning vendors preferred.
Previous experience in Financial Services preferred.
Strong knowledge and skills with MS Office to include Outlook, Excel, Word, and PowerPoint.
Proficiency in using e‑learning authoring tools, including Articulate and Adobe Captivate, to design and develop interactive training content.
Strong verbal and written communication skills with the ability to effectively engage and present to all levels of individuals.
Ability to simplify complex technical concepts into clear, understandable language for diverse audiences.
Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and/or drive required results.
Strong organizational and planning abilities with a history of successful project planning and execution.
Collaborative and consultative work style; demonstrated ability to work effectively with cross‑functional teams.
Strong analytical skills; solid decision‑making abilities coupled with sound judgment.
Demonstrated ability to quickly establish credibility and support the organization’s preferences and priorities.
Strong problem‑solving abilities; ability to analyze and interpret performance data to identify opportunities and propose well‑developed solutions.
Effective at managing multiple priorities under tight deadlines in a fast‑paced, dynamic environment; able to prioritize, organize time and resources to consistently deliver successful projects.
Strong attention to detail and compliance orientation.
Self‑directed; comfortable working with ambiguity and uncertainty.
High degree of professional maturity, integrity, and ability to maintain confidential data and information.
High degree of business acumen; strong fiscal and technical aptitude.
Clear, straightforward, fact‑based communication style; ability to effectively communicate technical information to non‑technical audiences at an individual and group level.
Strong business acumen with the ability to prioritize, ensuring the delivery of multiple projects concurrently.
Understanding of the importance of the user/client experience and its impact on organizational success.
Consultative and collaborative work style, motivated by the success of the team vs. oneself.
Resiliency, curiosity, commitment.
Benefits
Medical, Dental and Vision Insurance
Company‑Paid Life Insurance
Disability Insurance
Pet Insurance
401(k) Program with Employer Matching
3 Weeks Paid Time Off (PTO)
Paid Holidays
Wellness Initiatives
Employee Assistance Program
Eligible for Hybrid Work Schedule with Remote Flex Days
Compensation
Hiring range: $100,000.00 – $120,000.00 annually
Eligible for an annual discretionary bonus
EEO Statement At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each employee feels valued, respected, and included, and is presented with equal opportunities to succeed. Fay is an equal‑opportunity workplace. The Fay Group and affiliated companies participate in E‑Verify. For more information, go to
www.dhs.gov/E-Verify .
To submit your resume, please apply through our careers portal.
#J-18808-Ljbffr