Storage Solutions - A Jungheinrich Company
Technical Customer Support Analyst
Storage Solutions - A Jungheinrich Company, Erlanger, Kentucky, United States, 41018
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Technical Customer Support Analyst
role at
Storage Solutions - A Jungheinrich Company
Location: Erlanger, KY, Atlanta, GA or Westfield, IN
Overall Responsibilities Client Support & Issue Resolution
Serve as a primary point of contact for client end-user issues, providing timely and professional support
Document issues, root‑cause analysis, and resolutions in internal systems
Monitor system performance to ensure systems and processes are operating efficiently
Follow up with customers to confirm resolution and satisfaction
Collaboration and Escalation
Analyze issues and escalate to the appropriate internal teams when necessary
Communicate clearly and effectively with cross‑functional partners to drive resolution
Process Improvement and Documentation
Maintain and contribute to internal knowledge base documentation
Identify recurring issues and opportunities to improve system performance and customer experience
Update internal databases with accurate and detailed issue tracking information
Operational Support
Provide support across U.S. time zones, including weekends, to meet 24/7 client support needs as required
Perform additional tasks to support organizational and operational priorities
Knowledge & Skills Requirements
Strong analytical and problem‑solving skills with the ability to interpret data and identify trends
Excellent verbal and written communication skills
Detail‑oriented with a strong commitment to accuracy and documentation
Ability to work independently as well as collaboratively with clients and on‑site support members
Ability to remain adaptable, self‑motivated, and customer‑focused in a fast‑paced environment
Professional Qualities
1+ years of experience in a customer support, help desk, or inbound/outbound call environment
Bachelor’s degree in Computer Science, Warehouse Management, or a related field preferred
Work Conditions
Hybrid position with weekend or morning shifts (3rd shift) with flexibility to support a 24/7 client environment as needed
Additional Benefits
Competitive Salary and Bonus Structure
Generous Paid Time Off
Medical, Dental, and Vision Benefits
401K with Company Match
Company HSA Contribution
Professional Growth Opportunities
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries
Transportation, Logistics, Supply Chain and Storage
#J-18808-Ljbffr
Technical Customer Support Analyst
role at
Storage Solutions - A Jungheinrich Company
Location: Erlanger, KY, Atlanta, GA or Westfield, IN
Overall Responsibilities Client Support & Issue Resolution
Serve as a primary point of contact for client end-user issues, providing timely and professional support
Document issues, root‑cause analysis, and resolutions in internal systems
Monitor system performance to ensure systems and processes are operating efficiently
Follow up with customers to confirm resolution and satisfaction
Collaboration and Escalation
Analyze issues and escalate to the appropriate internal teams when necessary
Communicate clearly and effectively with cross‑functional partners to drive resolution
Process Improvement and Documentation
Maintain and contribute to internal knowledge base documentation
Identify recurring issues and opportunities to improve system performance and customer experience
Update internal databases with accurate and detailed issue tracking information
Operational Support
Provide support across U.S. time zones, including weekends, to meet 24/7 client support needs as required
Perform additional tasks to support organizational and operational priorities
Knowledge & Skills Requirements
Strong analytical and problem‑solving skills with the ability to interpret data and identify trends
Excellent verbal and written communication skills
Detail‑oriented with a strong commitment to accuracy and documentation
Ability to work independently as well as collaboratively with clients and on‑site support members
Ability to remain adaptable, self‑motivated, and customer‑focused in a fast‑paced environment
Professional Qualities
1+ years of experience in a customer support, help desk, or inbound/outbound call environment
Bachelor’s degree in Computer Science, Warehouse Management, or a related field preferred
Work Conditions
Hybrid position with weekend or morning shifts (3rd shift) with flexibility to support a 24/7 client environment as needed
Additional Benefits
Competitive Salary and Bonus Structure
Generous Paid Time Off
Medical, Dental, and Vision Benefits
401K with Company Match
Company HSA Contribution
Professional Growth Opportunities
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries
Transportation, Logistics, Supply Chain and Storage
#J-18808-Ljbffr