trak group
Senior Recruiter | Shared Services Specialist
Customer Solutions Analyst
to support and strengthen
business-to-business partnerships
within a manufacturing environment. This role focuses on managing customer order processes, improving service performance metrics, and partnering cross-functionally to support both U.S. and Canadian operations. It’s a strong fit for someone with manufacturing customer service or account support experience who enjoys combining relationship management with data-driven problem solving.
Base pay range $30.00/hr - $33.00/hr
Responsibilities:
Manage the order process for an assigned portfolio of business customers
Serve as a primary point of contact for customer inquiries related to orders, service performance, and issue resolution
Build and maintain strong working relationships with key customer stakeholders
Monitor, analyze, and improve customer service performance metrics
Collect, maintain, and analyze service-related data to identify trends and improvement opportunities
Develop and maintain customer scorecards aligned with service-level expectations
Communicate proactively with internal teams (operations, planning, logistics) to resolve issues and improve outcomes
Support special projects and continuous improvement initiatives as needed
Qualifications:
Manufacturing customer service, account support, or customer solutions experience required
Experience working in
SAP
Strong analytical and problem-solving skills
Clear, professional communication and relationship-building abilities
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office (Excel, Word, Outlook)
Comfortable working independently in a hybrid setup using a personal laptop
Role Highlights:
Hybrid flexibility with up to two remote days per week
B2B-focused role supporting operational and service performance
Hands-on experience combining customer partnership, analytics, and process improvement
Strong resume-building opportunity within manufacturing operations
Apply today
and partner with trak group to explore this opportunity and others aligned with your experience.
#J-18808-Ljbffr
to support and strengthen
business-to-business partnerships
within a manufacturing environment. This role focuses on managing customer order processes, improving service performance metrics, and partnering cross-functionally to support both U.S. and Canadian operations. It’s a strong fit for someone with manufacturing customer service or account support experience who enjoys combining relationship management with data-driven problem solving.
Base pay range $30.00/hr - $33.00/hr
Responsibilities:
Manage the order process for an assigned portfolio of business customers
Serve as a primary point of contact for customer inquiries related to orders, service performance, and issue resolution
Build and maintain strong working relationships with key customer stakeholders
Monitor, analyze, and improve customer service performance metrics
Collect, maintain, and analyze service-related data to identify trends and improvement opportunities
Develop and maintain customer scorecards aligned with service-level expectations
Communicate proactively with internal teams (operations, planning, logistics) to resolve issues and improve outcomes
Support special projects and continuous improvement initiatives as needed
Qualifications:
Manufacturing customer service, account support, or customer solutions experience required
Experience working in
SAP
Strong analytical and problem-solving skills
Clear, professional communication and relationship-building abilities
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office (Excel, Word, Outlook)
Comfortable working independently in a hybrid setup using a personal laptop
Role Highlights:
Hybrid flexibility with up to two remote days per week
B2B-focused role supporting operational and service performance
Hands-on experience combining customer partnership, analytics, and process improvement
Strong resume-building opportunity within manufacturing operations
Apply today
and partner with trak group to explore this opportunity and others aligned with your experience.
#J-18808-Ljbffr