TEKsystems
Service Desk Analyst
– TEKsystems
Our client is hiring 3 Service Desk Analyst to support internal employees. These Analysts will sit on‑site in Catonsville, MD. The Service Desk Analyst provides front‑line technical support for inbound requests received via phone, email, and chat. Requests range from simple tasks such as password resets to more involved troubleshooting requiring effective triage and issue resolution.
Responsibilities
Respond to inbound service requests (phone, email, chat)
Troubleshoot and resolve technical issues for end‑users
Use IT ticketing systems to track and document interactions
Escalate unresolved issues to appropriate teams
Maintain documentation and knowledge base articles
Participate in on‑call schedule as required
Experience Requirements
1–2 years of help desk or call center support experience
1–2 years of experience using help desk ticketing systems (e.g., ServiceNow, Ivanti)
Technical Skills
Ability to troubleshoot common Windows‑related issues
Working knowledge of Active Directory
Understanding of domain hierarchy
Proficiency with Microsoft Windows operating systems
Strong familiarity with Microsoft Office applications
Experience troubleshooting VPN clients
Ability to learn and support custom applications
Schedule
Monday – Thursday (In‑Office): 6am–3pm (1 person)
Monday – Thursday (In‑Office): 10am–7pm (1 person)
Monday – Thursday (In‑Office): 2pm–11pm (1 person)
Friday (Remote)
Job Type & Location Contract position based out of Halethorpe, MD.
Pay and Benefits Pay range: $18.00 – $20.00 per hour.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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– TEKsystems
Our client is hiring 3 Service Desk Analyst to support internal employees. These Analysts will sit on‑site in Catonsville, MD. The Service Desk Analyst provides front‑line technical support for inbound requests received via phone, email, and chat. Requests range from simple tasks such as password resets to more involved troubleshooting requiring effective triage and issue resolution.
Responsibilities
Respond to inbound service requests (phone, email, chat)
Troubleshoot and resolve technical issues for end‑users
Use IT ticketing systems to track and document interactions
Escalate unresolved issues to appropriate teams
Maintain documentation and knowledge base articles
Participate in on‑call schedule as required
Experience Requirements
1–2 years of help desk or call center support experience
1–2 years of experience using help desk ticketing systems (e.g., ServiceNow, Ivanti)
Technical Skills
Ability to troubleshoot common Windows‑related issues
Working knowledge of Active Directory
Understanding of domain hierarchy
Proficiency with Microsoft Windows operating systems
Strong familiarity with Microsoft Office applications
Experience troubleshooting VPN clients
Ability to learn and support custom applications
Schedule
Monday – Thursday (In‑Office): 6am–3pm (1 person)
Monday – Thursday (In‑Office): 10am–7pm (1 person)
Monday – Thursday (In‑Office): 2pm–11pm (1 person)
Friday (Remote)
Job Type & Location Contract position based out of Halethorpe, MD.
Pay and Benefits Pay range: $18.00 – $20.00 per hour.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr