JFK Johnson Rehabilitation Institute
PATIENT ACCESS SPECIALIST - PART TIME - NIGHT
JFK Johnson Rehabilitation Institute, Manahawkin, New Jersey, United States
Patient Access Specialist - Part Time - Night
Requisition # 2026-175018
Shift: Night
Status: Part‑time with Benefits
Location: SOUTHERN OCEAN MEDICAL CENTER, Manahawkin, New Jersey
Overview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives—and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better—advancing our mission to transform healthcare and serve as a leader of positive change.
Responsibilities
Greets patients and visitors in person/phone in a prompt, courteous, respectful and helpful manner.
Implements the Medical Center’s scheduling, pre‑registration, pre‑certification, referral procurement and insurance verification policies and procedures for the assigned outpatient point of service.
Adheres to patient identification policy and ensures an accurate patient search is performed to maintain patient safety and prevent duplicate medical record numbers.
Check‑in and account for the location and arrival/processing time of patients to ensure prompt service within the established departmental time frames and guidelines.
Ensures regulatory forms are filled out and signed by the patient.
Performs all functions of bed planning; reservations/pre‑registration/bed assignment.
Prioritizes bed assignment in accordance with policy.
Ensures patients are assigned to the proper unit according to admit order.
Reviews orders to ensure patient is in appropriate status and level of care.
Initiates real‑time eligibility query (RTE) on all eligible insurances; reviews RTE response to ensure correct plan code assignment and correct coordination of benefits to facilitate timely reimbursement.
Ensures accurate completion of Medicare Secondary Payer Questionnaire.
Performs insurance verification on all inpatient and outpatient services, and determines the patient’s out‑of‑pocket responsibility via the EPIC Financial Estimator tool.
Pursues upfront cash collections to assist patients in understanding their financial responsibilities and minimize overall bad debt.
Informs patients of their out‑of‑pocket responsibility, takes payment via credit card or in person, and explains financial resources including financial assistance, payment plans, or payment on date of service.
Verifies benefits to ensure the procedure is a covered service under the patient’s plan prior to receiving services.
Verifies pre‑authorization requirements and follows up with referring physician and payer to ensure authorizations are on file prior to the scheduled procedure.
Submits all data timely, effectively and expeditiously for all treatments and procedures to ensure authorizations have been obtained prior to service date.
Ensures diagnosis data entered on registration meets medical necessity criteria.
Complies with HMH’s patient financial responsibility and collection policies.
Provides patients with appropriate administrative information, as directed.
Maintains compliance with federal/state requirements and ensures signatures are obtained on all required regulatory/consent forms.
Manually registers patients accurately during downtime mode and follows registration input procedures when the system becomes available.
Attempts to mediate daily scheduling, pre‑registration, pre‑certification or registration issues and elevates any unresolved issues.
Completes assigned work queue accounts in a timely and efficient manner.
Assumes additional responsibilities as directed by supervisor, manager or director of Patient Access.
Identifies patient population needs and delivers care specific to those needs (age, culture, language, hearing/visual impairment, etc.).
Ensures delivery of excellent customer service resulting in a positive patient experience.
Complies with all procedural workflows, departmental policies and procedures.
Scans documents and correspondence from patients and payers.
Coordinates daily activities of the Patient Access Department to promote patient comfort and trust.
Schedules patients as needed.
Answers a high volume of phone calls and resolves issues quickly/accurately.
Notifies payers of admissions in a timely manner and refers accounts to Case Management for clinical information submission.
Confirms eligibility and benefits; ensures coverage is active and procedure is covered before service date.
Accesses and navigates payer websites (e.g., Navinet) to confirm coverage and benefits.
Works with patients to clear accounts per policy at least 3 days prior to procedure; escalates complications and makes referrals to Financial Counselors.
Processes all acceptable payment methods and reconciles daily cash drawer or shift payment transactions.
Completes pre‑registration in Epic, clears checklist, and sets account status to “Confirmed pre‑reg.”
Contact patients/physician offices regarding pre‑admission testing scheduling.
Obtains patient records, types and processes scheduling information, and answers calls professionally.
Works in all Access Services areas within the hospital and may rotate shifts as needed.
Checks email daily to maintain timely updates on any changes/updates.
Meets departmental daily productivity and process standards.
Performs other duties and/or projects as assigned.
Adheres to HMH organizational competencies and standards of behavior.
Qualifications – Required
High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
Ability to work rotating schedules/shifts based on needs.
Good written and verbal communication skills.
Customer Service Oriented.
Basic medical terminology knowledge.
Proficient computer skills including Microsoft Office and/or Google Suite.
Ability to work every other weekend.
Ability to work three (3) out of six (6) holidays.
Qualifications – Preferred
Bachelor’s Degree and/or related experience.
Minimum of 1+ years of experience in a hospital setting.
Patient Financial services experience in a professional or hospital setting.
Prior registration/insurance verification experience.
Excellent analytical, written and verbal communication, and interpersonal skills.
Proficient medical terminology knowledge.
Knowledge of insurance specifications, ICD‑10 and CPT‑4 codes.
Bilingual (e.g., Spanish or Korean).
Experience with EPIC HB, Cadence, and Prelude.
Licenses And Certifications Required
Successfully complete EPIC Cadence and Prelude training and pass assessment within 30 days after network access is granted.
Compensation Minimum rate of $25.38 hourly. HMH is committed to pay equity and transparency. The posted rate is a reasonable good faith estimate of the minimum base pay for this role as per the New Jersey Pay Transparency Act.
Job Duties – Compensation Factors
Labor market data, experience, education and certifications, skill proficiency, geographic location, internal equity, budget and grant funding, and shift differentials may impact the final offer.
Some jobs may be eligible for performance-based incentives, bonuses, or commissions. Shift differentials may apply for evening, night, or weekend shifts.
HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, national origin, nationality, ancestry, disability, marital status, military service, or status as a protected veteran.
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Requisition # 2026-175018
Shift: Night
Status: Part‑time with Benefits
Location: SOUTHERN OCEAN MEDICAL CENTER, Manahawkin, New Jersey
Overview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives—and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better—advancing our mission to transform healthcare and serve as a leader of positive change.
Responsibilities
Greets patients and visitors in person/phone in a prompt, courteous, respectful and helpful manner.
Implements the Medical Center’s scheduling, pre‑registration, pre‑certification, referral procurement and insurance verification policies and procedures for the assigned outpatient point of service.
Adheres to patient identification policy and ensures an accurate patient search is performed to maintain patient safety and prevent duplicate medical record numbers.
Check‑in and account for the location and arrival/processing time of patients to ensure prompt service within the established departmental time frames and guidelines.
Ensures regulatory forms are filled out and signed by the patient.
Performs all functions of bed planning; reservations/pre‑registration/bed assignment.
Prioritizes bed assignment in accordance with policy.
Ensures patients are assigned to the proper unit according to admit order.
Reviews orders to ensure patient is in appropriate status and level of care.
Initiates real‑time eligibility query (RTE) on all eligible insurances; reviews RTE response to ensure correct plan code assignment and correct coordination of benefits to facilitate timely reimbursement.
Ensures accurate completion of Medicare Secondary Payer Questionnaire.
Performs insurance verification on all inpatient and outpatient services, and determines the patient’s out‑of‑pocket responsibility via the EPIC Financial Estimator tool.
Pursues upfront cash collections to assist patients in understanding their financial responsibilities and minimize overall bad debt.
Informs patients of their out‑of‑pocket responsibility, takes payment via credit card or in person, and explains financial resources including financial assistance, payment plans, or payment on date of service.
Verifies benefits to ensure the procedure is a covered service under the patient’s plan prior to receiving services.
Verifies pre‑authorization requirements and follows up with referring physician and payer to ensure authorizations are on file prior to the scheduled procedure.
Submits all data timely, effectively and expeditiously for all treatments and procedures to ensure authorizations have been obtained prior to service date.
Ensures diagnosis data entered on registration meets medical necessity criteria.
Complies with HMH’s patient financial responsibility and collection policies.
Provides patients with appropriate administrative information, as directed.
Maintains compliance with federal/state requirements and ensures signatures are obtained on all required regulatory/consent forms.
Manually registers patients accurately during downtime mode and follows registration input procedures when the system becomes available.
Attempts to mediate daily scheduling, pre‑registration, pre‑certification or registration issues and elevates any unresolved issues.
Completes assigned work queue accounts in a timely and efficient manner.
Assumes additional responsibilities as directed by supervisor, manager or director of Patient Access.
Identifies patient population needs and delivers care specific to those needs (age, culture, language, hearing/visual impairment, etc.).
Ensures delivery of excellent customer service resulting in a positive patient experience.
Complies with all procedural workflows, departmental policies and procedures.
Scans documents and correspondence from patients and payers.
Coordinates daily activities of the Patient Access Department to promote patient comfort and trust.
Schedules patients as needed.
Answers a high volume of phone calls and resolves issues quickly/accurately.
Notifies payers of admissions in a timely manner and refers accounts to Case Management for clinical information submission.
Confirms eligibility and benefits; ensures coverage is active and procedure is covered before service date.
Accesses and navigates payer websites (e.g., Navinet) to confirm coverage and benefits.
Works with patients to clear accounts per policy at least 3 days prior to procedure; escalates complications and makes referrals to Financial Counselors.
Processes all acceptable payment methods and reconciles daily cash drawer or shift payment transactions.
Completes pre‑registration in Epic, clears checklist, and sets account status to “Confirmed pre‑reg.”
Contact patients/physician offices regarding pre‑admission testing scheduling.
Obtains patient records, types and processes scheduling information, and answers calls professionally.
Works in all Access Services areas within the hospital and may rotate shifts as needed.
Checks email daily to maintain timely updates on any changes/updates.
Meets departmental daily productivity and process standards.
Performs other duties and/or projects as assigned.
Adheres to HMH organizational competencies and standards of behavior.
Qualifications – Required
High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
Ability to work rotating schedules/shifts based on needs.
Good written and verbal communication skills.
Customer Service Oriented.
Basic medical terminology knowledge.
Proficient computer skills including Microsoft Office and/or Google Suite.
Ability to work every other weekend.
Ability to work three (3) out of six (6) holidays.
Qualifications – Preferred
Bachelor’s Degree and/or related experience.
Minimum of 1+ years of experience in a hospital setting.
Patient Financial services experience in a professional or hospital setting.
Prior registration/insurance verification experience.
Excellent analytical, written and verbal communication, and interpersonal skills.
Proficient medical terminology knowledge.
Knowledge of insurance specifications, ICD‑10 and CPT‑4 codes.
Bilingual (e.g., Spanish or Korean).
Experience with EPIC HB, Cadence, and Prelude.
Licenses And Certifications Required
Successfully complete EPIC Cadence and Prelude training and pass assessment within 30 days after network access is granted.
Compensation Minimum rate of $25.38 hourly. HMH is committed to pay equity and transparency. The posted rate is a reasonable good faith estimate of the minimum base pay for this role as per the New Jersey Pay Transparency Act.
Job Duties – Compensation Factors
Labor market data, experience, education and certifications, skill proficiency, geographic location, internal equity, budget and grant funding, and shift differentials may impact the final offer.
Some jobs may be eligible for performance-based incentives, bonuses, or commissions. Shift differentials may apply for evening, night, or weekend shifts.
HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, national origin, nationality, ancestry, disability, marital status, military service, or status as a protected veteran.
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