Hy-Vee, Inc.
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Assistant Manager of eCommerce
role at
Hy-Vee, Inc.
Job Description The Assistant Manager, eCommerce oversees the planning, implementation, staffing, and tracking for the fulfillment and delivery of the store’s online shopping website. They maintain the order fulfillment process and schedule personal shoppers and delivery drivers.
Core Competencies
Partnerships
Growth mindset
Results oriented
Customer focused
Professionalism
Reporting Relations Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of HWH, Perishables, and Store Operations.
Positions that Report to you: Online Shopping Department Manager, Assistant Online Shopping Department Manager, Online Personal Shoppers, Online Produce Personal Shoppers, eCommerce Clerks, E-Commerce Drivers, E-Commerce Pick Up Clerks.
Primary Duties And Responsibilities
Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by:
escorting them to the products they’re looking for
securing products that are out of reach
loading or unloading heavy items
making note of and passing along customer suggestions or requests
performing other tasks in every way possible to enhance the shopping experience
Answers the telephone and emails promptly and provides friendly, helpful service to customers who call.
Handles Red Line calls and inquiries.
Promotes aisles online services and H+ memberships.
Ensures smooth operation of the order fulfillment process.
Works to find efficiencies in store and areas of improvement.
Reviews orders for accuracy.
Assesses out of stocks and cancellations from orders.
Resolves customer concerns.
Ensures that customers are satisfied with their experience and takes steps necessary to address customer service issues.
Continually monitors incoming online orders to ensure prompt, on-time fulfillment.
Adheres to all food safety guidelines and ensures products are kept at proper temperature to provide customers with the highest quality possible.
Provides education to existing employees regarding new policies and procedures.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Secondary Duties And Responsibilities
Performs other job-related duties and special projects as required.
Assists in training new employees.
Supports Aisles online manager for employee scheduling.
Knowledge, Skills, Abilities And Worker Characteristics
Commitment to the Hy-Vee Mission and a willingness to promote the values of the company.
Good verbal and written communication skills.
Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
Ability to identify problems, develop and execute solutions.
Ability to interact with basic computer systems, including word processing, spreadsheet and email applications, as well as job-specific programs.
Education And Experience
High School Diploma or equivalent preferred.
Must be skilled in the computer as well as the internet.
Supervisory Responsibilities (Direct Reports)
Instructing, assigning, reviewing, and planning the work of others.
Maintaining standards, coordinating activities, and acting on employee problems.
Has the authority to recommend employee discipline.
Physical Requirements
Visual requirements include: ability to see detail at near range with or without correction.
Must be physically able to perform sedentary work: occasionally lifting or carrying objects of no more than 10 pounds, and occasionally standing or walking.
Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions.
Must possess the ability to compose original correspondence; follow technical manuals; evaluate technical data, and advise people. Possess the ability to interview to obtain basic information; guide people to provide basic direction and have increased contact with people.
Working Conditions The duties of this position are mostly performed in a retail store setting. This position may be exposed to dust, noise, and temperature extremes. There are possible hazards from moving equipment and possible electrical shock. There is constant pressure to meet deadlines and handle multiple projects in a day. This is a fast paced work environment.
Equipment Used To Perform Job PC, modem, and printer with Windows NT, Microsoft Office, E‑mail, Internet explorer software, cash registers, electronic scales, calculator, telephone, and FAX machine.
Contacts Has daily contact with store personnel, suppliers/vendors, customers, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.
Confidentiality Has access to confidential information including inventory costs, sales, e‑mail messages, pricing, sales reports, profit and loss reports, and all data related to operations.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Sales and Business Development
Industries: Retail
#J-18808-Ljbffr
Assistant Manager of eCommerce
role at
Hy-Vee, Inc.
Job Description The Assistant Manager, eCommerce oversees the planning, implementation, staffing, and tracking for the fulfillment and delivery of the store’s online shopping website. They maintain the order fulfillment process and schedule personal shoppers and delivery drivers.
Core Competencies
Partnerships
Growth mindset
Results oriented
Customer focused
Professionalism
Reporting Relations Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of HWH, Perishables, and Store Operations.
Positions that Report to you: Online Shopping Department Manager, Assistant Online Shopping Department Manager, Online Personal Shoppers, Online Produce Personal Shoppers, eCommerce Clerks, E-Commerce Drivers, E-Commerce Pick Up Clerks.
Primary Duties And Responsibilities
Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by:
escorting them to the products they’re looking for
securing products that are out of reach
loading or unloading heavy items
making note of and passing along customer suggestions or requests
performing other tasks in every way possible to enhance the shopping experience
Answers the telephone and emails promptly and provides friendly, helpful service to customers who call.
Handles Red Line calls and inquiries.
Promotes aisles online services and H+ memberships.
Ensures smooth operation of the order fulfillment process.
Works to find efficiencies in store and areas of improvement.
Reviews orders for accuracy.
Assesses out of stocks and cancellations from orders.
Resolves customer concerns.
Ensures that customers are satisfied with their experience and takes steps necessary to address customer service issues.
Continually monitors incoming online orders to ensure prompt, on-time fulfillment.
Adheres to all food safety guidelines and ensures products are kept at proper temperature to provide customers with the highest quality possible.
Provides education to existing employees regarding new policies and procedures.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Secondary Duties And Responsibilities
Performs other job-related duties and special projects as required.
Assists in training new employees.
Supports Aisles online manager for employee scheduling.
Knowledge, Skills, Abilities And Worker Characteristics
Commitment to the Hy-Vee Mission and a willingness to promote the values of the company.
Good verbal and written communication skills.
Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
Ability to identify problems, develop and execute solutions.
Ability to interact with basic computer systems, including word processing, spreadsheet and email applications, as well as job-specific programs.
Education And Experience
High School Diploma or equivalent preferred.
Must be skilled in the computer as well as the internet.
Supervisory Responsibilities (Direct Reports)
Instructing, assigning, reviewing, and planning the work of others.
Maintaining standards, coordinating activities, and acting on employee problems.
Has the authority to recommend employee discipline.
Physical Requirements
Visual requirements include: ability to see detail at near range with or without correction.
Must be physically able to perform sedentary work: occasionally lifting or carrying objects of no more than 10 pounds, and occasionally standing or walking.
Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions.
Must possess the ability to compose original correspondence; follow technical manuals; evaluate technical data, and advise people. Possess the ability to interview to obtain basic information; guide people to provide basic direction and have increased contact with people.
Working Conditions The duties of this position are mostly performed in a retail store setting. This position may be exposed to dust, noise, and temperature extremes. There are possible hazards from moving equipment and possible electrical shock. There is constant pressure to meet deadlines and handle multiple projects in a day. This is a fast paced work environment.
Equipment Used To Perform Job PC, modem, and printer with Windows NT, Microsoft Office, E‑mail, Internet explorer software, cash registers, electronic scales, calculator, telephone, and FAX machine.
Contacts Has daily contact with store personnel, suppliers/vendors, customers, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.
Confidentiality Has access to confidential information including inventory costs, sales, e‑mail messages, pricing, sales reports, profit and loss reports, and all data related to operations.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Sales and Business Development
Industries: Retail
#J-18808-Ljbffr