CoxHealth
Patient Financial Specialist - Branson
role at
CoxHealth
Join to apply for the Patient Financial Specialist - Branson role at CoxHealth.
Facility: Cox Medical Center Branson, 525 Branson Landing Blvd., Branson, Missouri, 65616
Department: 1688 Patient Financial Services
Scheduled Weekly Hours: 40 hours
Hours: 8:00 AM - 4:30 PM
Work Shift: Day Shift (United States of America)
CoxHealth is a Leading Healthcare System serving 25 counties across Southwest Missouri and Northern Arkansas. The organization includes six hospitals, five ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
Named one of Modern Healthcare’s Best Places to Work five times.
Named one of America’s Greatest Workplaces by Newsweek.
Recognized as a Greatest Workplace for Women in both 2023 and 2024.
Listed as one of the Greatest Workplaces for Diversity in 2024.
Acknowledged by Forbes as one of the Best Employers for New Grads.
Ranked among the Best Employers by State for Missouri.
Healthcare Innovation’s Top Companies to Work for in Healthcare in 2025.
Benefits
Medical, Vision, Dental, Retirement Plan with employer match, and many more!
For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description Job Summary: Has a basic knowledge of all office functions and is responsible for completing work assignments efficiently resulting in the desired reduction of outstanding accounts receivable. Handles patient inquiries regarding their medical bills, addresses concerns about charges, explains billing statements, assists with payment plans and payments, follows up on outstanding balances, and resolves any billing discrepancies while maintaining a high level of customer service and adhering to HIPAA regulations. Responds to incoming calls from patients regarding billing questions, concerns about their statements and payments and payment arrangements. Clearly explains complex medical billing terms and breaks down charges on patient statements. Investigates and addresses billing discrepancies, claim denials, or errors on patient accounts. Updates patient information and billing details and notes accurately within the billing systems. Provides information about insurance benefits, copays, deductibles, and out-of-pocket costs. Adheres to HIPAA privacy guidelines when handling patient medical information.
Job Requirements Education:
High School diploma or equivalent.
Experience:
Preferred 1 year business office experience.
Skills:
Excellent communication skills: Ability to clearly explain complex medical billing concepts to patients in a friendly and understandable manner.
Strong customer service ethic: Commitment to providing excellent customer service to patients, even when dealing with difficult situations.
Attention to detail: Accuracy in date entry and handling sensitive patient information.
Problem-solving skills: Ability to identify and resolve billing issues efficiently.
Basic computer proficiency: Familiarity with billing software and navigating electronic health records.
Licensure/Certification/Registration:
N/A.
Seniority level Entry level
Employment type Full-time
Job function Finance and Sales
Industries Hospitals and Health Care
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role at
CoxHealth
Join to apply for the Patient Financial Specialist - Branson role at CoxHealth.
Facility: Cox Medical Center Branson, 525 Branson Landing Blvd., Branson, Missouri, 65616
Department: 1688 Patient Financial Services
Scheduled Weekly Hours: 40 hours
Hours: 8:00 AM - 4:30 PM
Work Shift: Day Shift (United States of America)
CoxHealth is a Leading Healthcare System serving 25 counties across Southwest Missouri and Northern Arkansas. The organization includes six hospitals, five ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
Named one of Modern Healthcare’s Best Places to Work five times.
Named one of America’s Greatest Workplaces by Newsweek.
Recognized as a Greatest Workplace for Women in both 2023 and 2024.
Listed as one of the Greatest Workplaces for Diversity in 2024.
Acknowledged by Forbes as one of the Best Employers for New Grads.
Ranked among the Best Employers by State for Missouri.
Healthcare Innovation’s Top Companies to Work for in Healthcare in 2025.
Benefits
Medical, Vision, Dental, Retirement Plan with employer match, and many more!
For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description Job Summary: Has a basic knowledge of all office functions and is responsible for completing work assignments efficiently resulting in the desired reduction of outstanding accounts receivable. Handles patient inquiries regarding their medical bills, addresses concerns about charges, explains billing statements, assists with payment plans and payments, follows up on outstanding balances, and resolves any billing discrepancies while maintaining a high level of customer service and adhering to HIPAA regulations. Responds to incoming calls from patients regarding billing questions, concerns about their statements and payments and payment arrangements. Clearly explains complex medical billing terms and breaks down charges on patient statements. Investigates and addresses billing discrepancies, claim denials, or errors on patient accounts. Updates patient information and billing details and notes accurately within the billing systems. Provides information about insurance benefits, copays, deductibles, and out-of-pocket costs. Adheres to HIPAA privacy guidelines when handling patient medical information.
Job Requirements Education:
High School diploma or equivalent.
Experience:
Preferred 1 year business office experience.
Skills:
Excellent communication skills: Ability to clearly explain complex medical billing concepts to patients in a friendly and understandable manner.
Strong customer service ethic: Commitment to providing excellent customer service to patients, even when dealing with difficult situations.
Attention to detail: Accuracy in date entry and handling sensitive patient information.
Problem-solving skills: Ability to identify and resolve billing issues efficiently.
Basic computer proficiency: Familiarity with billing software and navigating electronic health records.
Licensure/Certification/Registration:
N/A.
Seniority level Entry level
Employment type Full-time
Job function Finance and Sales
Industries Hospitals and Health Care
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