Keesler Federal Credit Union
Member Contact Specialist I Gulfport 5066
Keesler Federal Credit Union, Gulfport, Mississippi, United States, 39500
JOIN THE KEESLER FEDERAL CREDIT UNION TEAM!
Keesler Federal Credit Union team members enjoy competitive salaries and a wide range of benefits, some of which include:
Medical, dental, and vision insurance
Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
Employee and Dependent Life Insurance
401(k) Retirement Plan with 100% match on the first 5% contributed by you
Paid Leave
Tuition Reimbursement and Competitive Scholarships
Short Term & Long Term Disability Benefits
Employee Assistance Program
WE CURRENTLY DO NOT SPONSOR WORK RELATED VISAS
Position:
Member Contact Specialist I
Department:
Contact Center
Reports to:
Member Contact Center Team Lead
FLSA:
Non‑Exempt
SUMMARY Under CLEAR general supervision and following established policies and procedures, is responsible for providing a variety of account services as a result of member inquiries or requests in a fastplace environment. Provides outstanding member service while processing financial transactions and answering member account and service inquiries over the telephone in a timely, accurate, professional and courteous manner.
SUPERVISION RESPONSIBILITIES None
ESSENTIAL FUNCTIONS
Demonstrates the ability to communicate effectively and professionally, to provide quality service to members and to internal team members.
Ensures confidentiality and protection of member information.
Following credit union policies and procedures, properly identifies members (including account ownership) for whom they are conducting transactions or providing account information.
Performs file maintenance, account changes and other non‑cash transactions. Provides balance inquiries, loan, credit card and account history, and general account, loan and credit card information upon member’s request.
Accepts member requests for wire transfers and Speed‑Pay transactions within established limitations. Performs various account transactions per the member’s request within established guidelines; including, but not limited to, loanులతో payments, deposits, withdrawals, and credit‑card payments.
Resolves various member disputes, concerns and requests within scope of authority.
Effectively escalates member disputes or issues through chain of command when necessary.
Performs limited account research upon member’s request or utilizes the Synapsys CRM to create the applicable service event.
Maintains up‑to‑date knowledge of all KFCU products and services.
Meets coordinaton service and production goals for the contact center.
Effectively uses the Synapsys CRM to create and manage sales, referrals and service events for members within Service Commitment timelines.
Responsible for compliance with all Federal regulations, including BSA, OFAC, and all credit union policies and procedures.
Utilizes the Member Advantage AID.INC system to identify potential member (internal or external) service needs which can be met through the sale of credit union products and services, or adherence to the department’s policy and procedures.
Other Duties and Responsibilities
May assist team members at branches or other departments with member service issues or requests.
Responsible for satisfactory completion of any training or certification as needed or required to maintain quality member service.
Travel to and work at alternate locations may, at times, be required.
KNOWLEDGE & SKILLS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
A highहि education or GED.
Experience and Other Requirements
One year to three years of similar or related experience.
Excellent oral and written communication skills required.
Satisfactory completion of New Hire Orientation, New Accounts, Teller, and Lending Training through the HR/Training Department required.
Good typing/key‑boarding skills required.
Accuracy and attention to detail required.
Punctuality and attendance are critical to this position.
Ability to multitask in a fast‑paced environment while prioritizing and organizing workload required.
Must possess a pleasant, distinct voice that reflects an enthusiastic, helpful attitude.
Interpersonal Skills Courtesy, tact and diplomacy are essential elements. The role involves significant personal contact with individuals inside and/or outside the organization for purposes of obtaining information, building relationships, or soliciting cooperation.
Computer Skills
Experience with office equipment (calculators, fax machines and copiers) required.
Experience with Symitar financial‑institution software preferred.
Certificates, Licenses and Registrations
Completion of CUNA’s CPD Online courses as assigned and/or required.
Completion of Integrity TMA training required within one year of hire date.
PHYSICAL DEMANDS The physical demands described are representative of those that must be met to perform essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing duties, the CCR is regularly required to.INVISIBLE sit for extended periods of time. Average visual acuity is necessary to prepare documents or operate machinery and computers. Must be able to hear average or normal conversations and receive ordinary information. Movements frequently and regularly require the use of arms, wrists, hands and fingers. The employee is occasionally required to stand, walk and occasionally lift up to approximately 25 pounds. Employee is regularly required to use a telephone headset or handset.
WORK ENVIRONMENT The work environment characteristics described are representative of those that must be met to perform essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Noise level is that of a normal office environment.
DECLARATION The Human Resources Department retains the sole rights and discretion to make changes to this job description.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Medical, dental, and vision insurance
Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
Employee and Dependent Life Insurance
401(k) Retirement Plan with 100% match on the first 5% contributed by you
Paid Leave
Tuition Reimbursement and Competitive Scholarships
Short Term & Long Term Disability Benefits
Employee Assistance Program
WE CURRENTLY DO NOT SPONSOR WORK RELATED VISAS
Position:
Member Contact Specialist I
Department:
Contact Center
Reports to:
Member Contact Center Team Lead
FLSA:
Non‑Exempt
SUMMARY Under CLEAR general supervision and following established policies and procedures, is responsible for providing a variety of account services as a result of member inquiries or requests in a fastplace environment. Provides outstanding member service while processing financial transactions and answering member account and service inquiries over the telephone in a timely, accurate, professional and courteous manner.
SUPERVISION RESPONSIBILITIES None
ESSENTIAL FUNCTIONS
Demonstrates the ability to communicate effectively and professionally, to provide quality service to members and to internal team members.
Ensures confidentiality and protection of member information.
Following credit union policies and procedures, properly identifies members (including account ownership) for whom they are conducting transactions or providing account information.
Performs file maintenance, account changes and other non‑cash transactions. Provides balance inquiries, loan, credit card and account history, and general account, loan and credit card information upon member’s request.
Accepts member requests for wire transfers and Speed‑Pay transactions within established limitations. Performs various account transactions per the member’s request within established guidelines; including, but not limited to, loanులతో payments, deposits, withdrawals, and credit‑card payments.
Resolves various member disputes, concerns and requests within scope of authority.
Effectively escalates member disputes or issues through chain of command when necessary.
Performs limited account research upon member’s request or utilizes the Synapsys CRM to create the applicable service event.
Maintains up‑to‑date knowledge of all KFCU products and services.
Meets coordinaton service and production goals for the contact center.
Effectively uses the Synapsys CRM to create and manage sales, referrals and service events for members within Service Commitment timelines.
Responsible for compliance with all Federal regulations, including BSA, OFAC, and all credit union policies and procedures.
Utilizes the Member Advantage AID.INC system to identify potential member (internal or external) service needs which can be met through the sale of credit union products and services, or adherence to the department’s policy and procedures.
Other Duties and Responsibilities
May assist team members at branches or other departments with member service issues or requests.
Responsible for satisfactory completion of any training or certification as needed or required to maintain quality member service.
Travel to and work at alternate locations may, at times, be required.
KNOWLEDGE & SKILLS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
A highहि education or GED.
Experience and Other Requirements
One year to three years of similar or related experience.
Excellent oral and written communication skills required.
Satisfactory completion of New Hire Orientation, New Accounts, Teller, and Lending Training through the HR/Training Department required.
Good typing/key‑boarding skills required.
Accuracy and attention to detail required.
Punctuality and attendance are critical to this position.
Ability to multitask in a fast‑paced environment while prioritizing and organizing workload required.
Must possess a pleasant, distinct voice that reflects an enthusiastic, helpful attitude.
Interpersonal Skills Courtesy, tact and diplomacy are essential elements. The role involves significant personal contact with individuals inside and/or outside the organization for purposes of obtaining information, building relationships, or soliciting cooperation.
Computer Skills
Experience with office equipment (calculators, fax machines and copiers) required.
Experience with Symitar financial‑institution software preferred.
Certificates, Licenses and Registrations
Completion of CUNA’s CPD Online courses as assigned and/or required.
Completion of Integrity TMA training required within one year of hire date.
PHYSICAL DEMANDS The physical demands described are representative of those that must be met to perform essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing duties, the CCR is regularly required to.INVISIBLE sit for extended periods of time. Average visual acuity is necessary to prepare documents or operate machinery and computers. Must be able to hear average or normal conversations and receive ordinary information. Movements frequently and regularly require the use of arms, wrists, hands and fingers. The employee is occasionally required to stand, walk and occasionally lift up to approximately 25 pounds. Employee is regularly required to use a telephone headset or handset.
WORK ENVIRONMENT The work environment characteristics described are representative of those that must be met to perform essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Noise level is that of a normal office environment.
DECLARATION The Human Resources Department retains the sole rights and discretion to make changes to this job description.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr