Stelvio Inc.
Delivery Consultant | Growing US Talent Across Tech & Finance | @ Stelvio Inc | Cyber | Data | Cloud | AI/ML
Technical Support Engineer
Texas, Remote
We’re seeking a Technical Support Representative to serve as the first line of defense for mission-critical systems supporting customers nationwide. This is a customer-facing, technical support role focused on proactive monitoring, incident response, and high-quality service, not a traditional break/fix help desk.
What You’ll Do
Provide Level 1 phone, email, and chat support for toll system customers.
Actively monitor production systems and communicate system status.
Triage, track, and elevate incidents to Level 2 teams (System Admins, DBAs, Roadside Support).
Ensure incidents meet contractual KPIs and SLAs.
Administer user accounts (Active Directory and internal tools).
Troubleshoot routine technical issues using runbooks and experience.
Create and improve support documentation, FAQs, and knowledge articles.
What You Bring
Strong technical aptitude with the ability to learn complex software and hardware systems.
Excellent customer service, communication, and problem-solving skills.
Highly organized, able to manage multiple issues simultaneously.
Comfortable working independently with minimal supervision.
Reliable, punctual, and able to support a 24/7 operations environment.
This is an exciting opportunity to join a proactive technical support team dedicated to keeping critical systems running smoothly.
Base pay range $40,000.00/yr - $450,000.00/yr
Seniority level Associate
Employment type Full-time
Job function Information Technology and Engineering
Industries: Technology, Information and Media, Rail Transportation, and Truck Transportation
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Texas, Remote
We’re seeking a Technical Support Representative to serve as the first line of defense for mission-critical systems supporting customers nationwide. This is a customer-facing, technical support role focused on proactive monitoring, incident response, and high-quality service, not a traditional break/fix help desk.
What You’ll Do
Provide Level 1 phone, email, and chat support for toll system customers.
Actively monitor production systems and communicate system status.
Triage, track, and elevate incidents to Level 2 teams (System Admins, DBAs, Roadside Support).
Ensure incidents meet contractual KPIs and SLAs.
Administer user accounts (Active Directory and internal tools).
Troubleshoot routine technical issues using runbooks and experience.
Create and improve support documentation, FAQs, and knowledge articles.
What You Bring
Strong technical aptitude with the ability to learn complex software and hardware systems.
Excellent customer service, communication, and problem-solving skills.
Highly organized, able to manage multiple issues simultaneously.
Comfortable working independently with minimal supervision.
Reliable, punctual, and able to support a 24/7 operations environment.
This is an exciting opportunity to join a proactive technical support team dedicated to keeping critical systems running smoothly.
Base pay range $40,000.00/yr - $450,000.00/yr
Seniority level Associate
Employment type Full-time
Job function Information Technology and Engineering
Industries: Technology, Information and Media, Rail Transportation, and Truck Transportation
#J-18808-Ljbffr