The Hanover Insurance Group
Sr Property Field Adjuster - Madison, WI
The Hanover Insurance Group, Madison, Wisconsin, us, 53774
Sr Property Field Adjuster – Madison, WI
5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Claims department is currently seeking Senior Outside Property Adjusters for the Wisconsin territory of Madison. This is a remote full‑time/exempt role with field investigations. POSITION OVERVIEW
Outside property adjusters handle property claims requiring field investigations and/or inspections. They must establish rapport with our insureds and maintain relationships with our agents, underwriters, contractors, restoration vendors, and experts. They are expected to know their territory, including geography, regulations, and the law as it pertains to property claims; state and local public safety and regulatory agencies and officials; the insurance and legal climate; and public adjusters. Outside property adjusters may use a company claims office location as their base of operations, or they may work out of their homes. IN THIS ROLE
Handle personal property claims requiring outside field investigations and/or inspections Use a company claims office location as base operations or work from home Handle business interruption (BI) features in conjunction with BI specialists Work within specific limits and authority on assignments of moderate technical complexity Possess functional knowledge and skills reflective of a fully competent practitioner Identify possibly suspicious claims Investigate, analyse, evaluate and negotiate personal claims of minimal to moderate complexity May handle low‑complexity commercial claims Be responsible for all aspects of each claim, including informal hearings, arbitrations, and claims litigation while maintaining a high level of productivity, confidentiality and customer service Implement and coordinate effective management techniques to mitigate loss and expense payments Have moderate settlement and reserving authority levels WHAT YOU NEED TO APPLY
2+ years of experience adjusting claims Preferred experience with Xactimate estimating software Must have or secure and maintain appropriate state adjuster license(s) and continuing education credits Must have a valid driver’s license Dedicated to meeting the expectations and requirements of internal and external customers Make decisions in an informed, confident and timely manner Maintain constructive working relationships despite differing perspectives Strong organisational and time‑management skills Ability to negotiate skillfully in difficult situations with both internal and external groups Demonstrate ability to win concessions without damaging relationships Demonstrate strong written and verbal communication skills Promote and facilitate free and open communication Understand applicable statutes, regulations and case law Think critically and anticipate, recognise, identify and develop solutions to problems in a timely manner Easily adapt to new or changing situations, requirements or priorities Cultivate an environment of teamwork and collaboration Operate with latitude for un‑reviewed action or decision Computer experience (MS Office, Excel, Word, etc.) Proficient using claims systems (CSS, PMS, etc.) Use a personal computer and other standard office equipment Travel as necessary Sit and/or stand for extended periods Operate a motor vehicle 4‑5 hours per day and manage vehicle access multiple times daily Load and unload equipment and supplies weighing up to 30 pounds as needed for field work Bend, walk and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable Use a ladder safely to inspect roofs and maintain balance while on roofs Perform field work in adverse weather BENEFITS
Medical, dental, vision, life, and disability insurance 401(k) with a company match Tuition reimbursement PTO Company‑paid holidays Flexible work arrangements Cultural Awareness Day in support of IDE On‑site medical/wellness centre (Worcester only) EEO STATEMENT
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, colour, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, colour, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law. As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at HRServices@hanover.com and include the link of the job posting in which you are interested. PRIVACY POLICY
To view our privacy policy and online privacy statement, see the company website. COMPENSATION
The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short‑term incentive), long‑term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience. Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Finance and Sales Insurance
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5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Claims department is currently seeking Senior Outside Property Adjusters for the Wisconsin territory of Madison. This is a remote full‑time/exempt role with field investigations. POSITION OVERVIEW
Outside property adjusters handle property claims requiring field investigations and/or inspections. They must establish rapport with our insureds and maintain relationships with our agents, underwriters, contractors, restoration vendors, and experts. They are expected to know their territory, including geography, regulations, and the law as it pertains to property claims; state and local public safety and regulatory agencies and officials; the insurance and legal climate; and public adjusters. Outside property adjusters may use a company claims office location as their base of operations, or they may work out of their homes. IN THIS ROLE
Handle personal property claims requiring outside field investigations and/or inspections Use a company claims office location as base operations or work from home Handle business interruption (BI) features in conjunction with BI specialists Work within specific limits and authority on assignments of moderate technical complexity Possess functional knowledge and skills reflective of a fully competent practitioner Identify possibly suspicious claims Investigate, analyse, evaluate and negotiate personal claims of minimal to moderate complexity May handle low‑complexity commercial claims Be responsible for all aspects of each claim, including informal hearings, arbitrations, and claims litigation while maintaining a high level of productivity, confidentiality and customer service Implement and coordinate effective management techniques to mitigate loss and expense payments Have moderate settlement and reserving authority levels WHAT YOU NEED TO APPLY
2+ years of experience adjusting claims Preferred experience with Xactimate estimating software Must have or secure and maintain appropriate state adjuster license(s) and continuing education credits Must have a valid driver’s license Dedicated to meeting the expectations and requirements of internal and external customers Make decisions in an informed, confident and timely manner Maintain constructive working relationships despite differing perspectives Strong organisational and time‑management skills Ability to negotiate skillfully in difficult situations with both internal and external groups Demonstrate ability to win concessions without damaging relationships Demonstrate strong written and verbal communication skills Promote and facilitate free and open communication Understand applicable statutes, regulations and case law Think critically and anticipate, recognise, identify and develop solutions to problems in a timely manner Easily adapt to new or changing situations, requirements or priorities Cultivate an environment of teamwork and collaboration Operate with latitude for un‑reviewed action or decision Computer experience (MS Office, Excel, Word, etc.) Proficient using claims systems (CSS, PMS, etc.) Use a personal computer and other standard office equipment Travel as necessary Sit and/or stand for extended periods Operate a motor vehicle 4‑5 hours per day and manage vehicle access multiple times daily Load and unload equipment and supplies weighing up to 30 pounds as needed for field work Bend, walk and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable Use a ladder safely to inspect roofs and maintain balance while on roofs Perform field work in adverse weather BENEFITS
Medical, dental, vision, life, and disability insurance 401(k) with a company match Tuition reimbursement PTO Company‑paid holidays Flexible work arrangements Cultural Awareness Day in support of IDE On‑site medical/wellness centre (Worcester only) EEO STATEMENT
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, colour, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, colour, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law. As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at HRServices@hanover.com and include the link of the job posting in which you are interested. PRIVACY POLICY
To view our privacy policy and online privacy statement, see the company website. COMPENSATION
The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short‑term incentive), long‑term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience. Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Finance and Sales Insurance
#J-18808-Ljbffr