Golden Entertainment, Inc.
Job Summary
Mix and serve alcoholic and non‑alcoholic beverages according to established recipes and procedures. Responsible for mastering menu knowledge, presenting the menu, informing guests of daily specialties, beer, spirits & wine list, and making personalized recommendations. Take orders, assist with food delivery, and process payments. Deliver exceptional, authentic guest service to care for the guests.
Essential Functions And Responsibilities
Greet guests in an upbeat and positive manner
Enthusiastically demonstrate knowledge of beer, spirits, wines, and menu items, including house specials, item descriptions, ingredients, and preparation techniques
Use non‑intrusive suggestive selling techniques to sell beverages and food items at the bar
Take beverage and food orders according to service standards
Serve and replenish drinks in a timely manner; offer refills or new drinks when the glass is approximately half full
Input orders accurately into POS system using the Universal Seating guidelines
Resolve guest complaints ensuring satisfaction and communicate the situation to management
Efficiently handle and count all cash and credit card transactions and account for all monies pertaining to bar banks
Adhere to proper par stock ordering procedures
Know when and how to enforce the customer limit regulations
Ensure proper age of guests through identification procedures set by Company
Explain to guests how the player’s club card entitles them to special benefits including cash back, cash coupons, special promotions and offerings
Enroll and create new member accounts
Review daily event calendar and be familiar with current activities/offerings and all Casino/Hotel current promotions etc.
Print cash and/or comp vouchers, reprint player cards, issue PIN code numbers, enroll new players for new player incentives
Issue jackpot payouts and cash‑outs for gaming players
Enter jackpot data information in the computer system accurately
Check coolers to ensure proper operations, order and stock bar supplies, check the CO₂ tanks and change beer keys (as applicable)
Maintain the cleanliness of the tavern and ensure that the bar, dining room, and restrooms are neat and well stocked. This side work may include wiping down counters, cleaning dishes, restocking service areas and bathrooms, sweeping the dining room floor, refilling condiments, stocking the bar, and restocking the refrigerator.
Accept payment for checks from guests, settle using approved methods, and tender change or receipts back to guest, ensuring all required signatures are obtained
Extend courteous departures as guests leave and invite them to return
Maintain knowledge of tavern events and local activities in order to respond to guest inquiries
Ensure all food and drink is served within health, safety, and sanitation guidelines
Assist other team members, when needed, in instances of food running, side work, drink orders
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
Perform other duties as assigned
Qualifications
Previous bartending experience preferred
Experience providing high‑touch guest service expected in fun, high‑energy environment
Knowledge of beers, spirits, and wines
Must be comfortable with self‑banking
Must be team‑oriented
Ability to manage multiple tasks and remain calm in a very high‑paced, busy environment
Previous experience exercising sound judgment when dealing with difficult guest situations
Proven experience providing high level of guest service
Previous experience with point‑of‑sale systems, computers, and calculators
At least 21 years of age
High school diploma or equivalent preferred
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
Alcohol Awareness
Non‑Gaming
Gaming
Food Handler (Clark County locations only)
Physical Requirements
Frequently lift and/or carry up to 50 lbs. at floor, knee, waist, and/or chest levels, and over head
Frequently push, pull, and maneuver items weighing up to 160 lbs.
Occasionally bend, reach, climb, squat, kneel, communicate via radio, and distinguish between shades of color
Constantly walk, stand, and use hearing and vision
Work Environment Potential Conditions
Noisy
Smoky
Hot or cold environment
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
Seniority Level Entry level
Employment Type Part‑time
Job Function Management and Manufacturing
Industries Gambling Facilities and Casinos
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Essential Functions And Responsibilities
Greet guests in an upbeat and positive manner
Enthusiastically demonstrate knowledge of beer, spirits, wines, and menu items, including house specials, item descriptions, ingredients, and preparation techniques
Use non‑intrusive suggestive selling techniques to sell beverages and food items at the bar
Take beverage and food orders according to service standards
Serve and replenish drinks in a timely manner; offer refills or new drinks when the glass is approximately half full
Input orders accurately into POS system using the Universal Seating guidelines
Resolve guest complaints ensuring satisfaction and communicate the situation to management
Efficiently handle and count all cash and credit card transactions and account for all monies pertaining to bar banks
Adhere to proper par stock ordering procedures
Know when and how to enforce the customer limit regulations
Ensure proper age of guests through identification procedures set by Company
Explain to guests how the player’s club card entitles them to special benefits including cash back, cash coupons, special promotions and offerings
Enroll and create new member accounts
Review daily event calendar and be familiar with current activities/offerings and all Casino/Hotel current promotions etc.
Print cash and/or comp vouchers, reprint player cards, issue PIN code numbers, enroll new players for new player incentives
Issue jackpot payouts and cash‑outs for gaming players
Enter jackpot data information in the computer system accurately
Check coolers to ensure proper operations, order and stock bar supplies, check the CO₂ tanks and change beer keys (as applicable)
Maintain the cleanliness of the tavern and ensure that the bar, dining room, and restrooms are neat and well stocked. This side work may include wiping down counters, cleaning dishes, restocking service areas and bathrooms, sweeping the dining room floor, refilling condiments, stocking the bar, and restocking the refrigerator.
Accept payment for checks from guests, settle using approved methods, and tender change or receipts back to guest, ensuring all required signatures are obtained
Extend courteous departures as guests leave and invite them to return
Maintain knowledge of tavern events and local activities in order to respond to guest inquiries
Ensure all food and drink is served within health, safety, and sanitation guidelines
Assist other team members, when needed, in instances of food running, side work, drink orders
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
Perform other duties as assigned
Qualifications
Previous bartending experience preferred
Experience providing high‑touch guest service expected in fun, high‑energy environment
Knowledge of beers, spirits, and wines
Must be comfortable with self‑banking
Must be team‑oriented
Ability to manage multiple tasks and remain calm in a very high‑paced, busy environment
Previous experience exercising sound judgment when dealing with difficult guest situations
Proven experience providing high level of guest service
Previous experience with point‑of‑sale systems, computers, and calculators
At least 21 years of age
High school diploma or equivalent preferred
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Work Cards
Alcohol Awareness
Non‑Gaming
Gaming
Food Handler (Clark County locations only)
Physical Requirements
Frequently lift and/or carry up to 50 lbs. at floor, knee, waist, and/or chest levels, and over head
Frequently push, pull, and maneuver items weighing up to 160 lbs.
Occasionally bend, reach, climb, squat, kneel, communicate via radio, and distinguish between shades of color
Constantly walk, stand, and use hearing and vision
Work Environment Potential Conditions
Noisy
Smoky
Hot or cold environment
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
Seniority Level Entry level
Employment Type Part‑time
Job Function Management and Manufacturing
Industries Gambling Facilities and Casinos
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