First Northern Bank
Central Operations Specialist
First Northern Bank, Billings Metropolitan Area, Montana, United States
What You’ll Do
This Central Operations Specialist performs moderate to complex duties.
This role will ensure accuracy, efficiency, and compliance of day‑to‑day operational processes.
The position is responsible for supporting various internal departments through transaction processing, account maintenance, reconciliation, and data validation activities.
Strong attention to detail, problem‑solving skills, and the ability to manage multiple tasks in a fast‑paced environment are essential.
Opening is for 28 hours/week.
Responsibilities
Process incoming and outgoing wire transfers, ACH returns, ACH originations, cash ordering/shipping, foreign items, mail‑in deposits, and IC/CDARS.
Branch IRA & CD support; handle branch inquiries and resolve or direct inquiries to appropriate personnel; send notifications and interest checks to customers; process incoming and outgoing collections according to established guidelines; file maintenance on CDs, IRAs, HSAs, signature cards, and account conversions.
ATM balancing, file maintenance, card orders, process unauthorized disputes, and ATM branch support.
Process Reg E disputes, non‑posts, chargebacks, check adjustments, and other department responsibilities in a timely and accurate manner.
Assist manager or supervisor in monthly certifications.
Handle all inquiries from branches and other institutions as it relates to department functions, including support requests, emails, and phone calls.
Accept/reject mobile deposits.
Balance correspondent bank accounts and other department account responsibilities.
Manage card numbers for branch issuance and manage branch supply of instant‑issue plastic.
Balance, process, and review all department reports.
Assist with department projects.
Research fraud and work with other institutions for resolution.
What You’ll Need to Be Successful
Problem‑solving: identify and resolve problems in a timely manner, gather and analyze information skillfully, and develop alternative solutions.
Customer Service: respond promptly to customer needs, solicit feedback to improve service, and respond to requests for service and assistance.
Collaboration: work well with other departments and individuals; focus on solving conflict and listening without interrupting.
Communication: speak and write clearly and persuasively; listen, clarify, and respond well to questions.
Quality: demonstrate accuracy and thoroughness.
Judgment: exhibit accurate judgment and confidentiality; support and explain reasoning for decisions; involve appropriate people and make timely decisions.
Motivation: set and achieve challenging goals, demonstrate persistence, overcome obstacles, and measure self against standards of excellence.
Time‑management: prioritize and plan work activities and use time efficiently.
Professionalism: approach others tactfully, react well under pressure, and treat others with respect and consideration regardless of status or position.
Versatility: work on projects and tasks in different areas of the department.
Reliability: accept responsibility for own actions and follow through on commitments.
Productivity: meet productivity standards, complete work in a timely manner, and strive to increase productivity.
Compliance: consistently adhere to bank policies and regulations, reinforce training so employees are aware of UDAAP and do not mislead, unfairly, or deceptively harm consumers.
Qualifications
High school diploma or GED.
Minimum one year of prior experience in financial services, banking operations, or related administrative experience.
Basic data entry skills; some knowledge of central operations procedures preferred.
Why You Should Apply
Full‑time position with an excellent compensation and benefits package.
Generous time‑off programs.
Bonus program.
Profit sharing.
Discounted stock purchase program.
Excellent growth and development opportunities.
And much more!
Pay Range (Hourly) $20.00 – $24.00 per hour
The purpose of this job description is to provide a summary of duties related to the position. It is not intended to be all‑inclusive. The employee will perform other reasonable business duties as assigned by supervisor or other management.
First Northern Bank does not discriminate based on race, color, religion, sex, gender identity, age, national origin, marital status, pregnancy, disability, or any other protected status.
The duties outlined in this description are subject to modification or change by the organization, at any time, with or without notice.
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This role will ensure accuracy, efficiency, and compliance of day‑to‑day operational processes.
The position is responsible for supporting various internal departments through transaction processing, account maintenance, reconciliation, and data validation activities.
Strong attention to detail, problem‑solving skills, and the ability to manage multiple tasks in a fast‑paced environment are essential.
Opening is for 28 hours/week.
Responsibilities
Process incoming and outgoing wire transfers, ACH returns, ACH originations, cash ordering/shipping, foreign items, mail‑in deposits, and IC/CDARS.
Branch IRA & CD support; handle branch inquiries and resolve or direct inquiries to appropriate personnel; send notifications and interest checks to customers; process incoming and outgoing collections according to established guidelines; file maintenance on CDs, IRAs, HSAs, signature cards, and account conversions.
ATM balancing, file maintenance, card orders, process unauthorized disputes, and ATM branch support.
Process Reg E disputes, non‑posts, chargebacks, check adjustments, and other department responsibilities in a timely and accurate manner.
Assist manager or supervisor in monthly certifications.
Handle all inquiries from branches and other institutions as it relates to department functions, including support requests, emails, and phone calls.
Accept/reject mobile deposits.
Balance correspondent bank accounts and other department account responsibilities.
Manage card numbers for branch issuance and manage branch supply of instant‑issue plastic.
Balance, process, and review all department reports.
Assist with department projects.
Research fraud and work with other institutions for resolution.
What You’ll Need to Be Successful
Problem‑solving: identify and resolve problems in a timely manner, gather and analyze information skillfully, and develop alternative solutions.
Customer Service: respond promptly to customer needs, solicit feedback to improve service, and respond to requests for service and assistance.
Collaboration: work well with other departments and individuals; focus on solving conflict and listening without interrupting.
Communication: speak and write clearly and persuasively; listen, clarify, and respond well to questions.
Quality: demonstrate accuracy and thoroughness.
Judgment: exhibit accurate judgment and confidentiality; support and explain reasoning for decisions; involve appropriate people and make timely decisions.
Motivation: set and achieve challenging goals, demonstrate persistence, overcome obstacles, and measure self against standards of excellence.
Time‑management: prioritize and plan work activities and use time efficiently.
Professionalism: approach others tactfully, react well under pressure, and treat others with respect and consideration regardless of status or position.
Versatility: work on projects and tasks in different areas of the department.
Reliability: accept responsibility for own actions and follow through on commitments.
Productivity: meet productivity standards, complete work in a timely manner, and strive to increase productivity.
Compliance: consistently adhere to bank policies and regulations, reinforce training so employees are aware of UDAAP and do not mislead, unfairly, or deceptively harm consumers.
Qualifications
High school diploma or GED.
Minimum one year of prior experience in financial services, banking operations, or related administrative experience.
Basic data entry skills; some knowledge of central operations procedures preferred.
Why You Should Apply
Full‑time position with an excellent compensation and benefits package.
Generous time‑off programs.
Bonus program.
Profit sharing.
Discounted stock purchase program.
Excellent growth and development opportunities.
And much more!
Pay Range (Hourly) $20.00 – $24.00 per hour
The purpose of this job description is to provide a summary of duties related to the position. It is not intended to be all‑inclusive. The employee will perform other reasonable business duties as assigned by supervisor or other management.
First Northern Bank does not discriminate based on race, color, religion, sex, gender identity, age, national origin, marital status, pregnancy, disability, or any other protected status.
The duties outlined in this description are subject to modification or change by the organization, at any time, with or without notice.
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