NC Department of Health and Human Services
Advocate II
NC Department of Health and Human Services, Raleigh, North Carolina, United States
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About Us The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well‑being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
Agency Department of Health and Human Services
Division State Operated Health Care Facilities
Job Classification Title Advocate II (NS)
Position Number 60050471
Grade NC12
Description of Work Anticipated Vacancy as of 01/29/2026
Responsibilities
Provides staff support and supervision to direct reports while ensuring the department complies with facility policy, DSOHF policy, Advocacy procedures, and all applicable regulatory requirements.
Works on behalf of the individuals and their families/guardians to protect residents’ rights through class and case advocacy.
Consults and collaborates with facility administration regarding individuals’ rights, investigations of abuse/neglect/exploitation, and other potential rights violations.
Ensures that all written reports are factual, accurate, and consistent with statewide DSOHF Advocacy standards.
Provides education and training to individuals, families, and facility employees on resident rights and corresponding facility policies.
Compiles and maintains statistical information on the work of the Advocacy Department.
Provides 24/7 on‑call support for the center according to a rotating on‑call schedule.
Monitors programs throughout the facility to ensure residents’ rights are protected.
Assists the Human Rights Committee and supports the committee’s work via training and collaboration.
This Position Is Designated As Mandatory And Must Report Or Stay Over During Adverse Weather Events.
Knowledge, Skills, and Abilities / Management Preferences Recruitment Range: $45,926.00 - $80,369.00
Working knowledge of mental health, intellectual or developmental disabilities, substance use services, and the broader human services system.
Ability to work independently and supervise a staff person as part of a larger statewide program.
Possesses sound judgment, decision‑making skills, and the ability to work under stressful situations.
Exemplary oral communication, analytical, technical writing, and interpersonal skills for managing responsibilities in a high‑profile team environment.
Prior investigation experience and management experience.
Applicants must be able to utilize a computer to complete work in a web‑based data entry system and use basic Microsoft Office programs.
Must be available 24/7 to provide on‑call coverage as assigned on a rotating schedule.
Physical Requirements Ability to mobilize throughout the large campus and parts of facility.
Work Schedule Typically, 8‑5, M‑F and provide after‑hours on‑call coverage.
About Murdoch Developmental Center Murdoch Developmental Center is a 24/7 state residential facility located in Butner, NC, near the Research Triangle area. Murdoch serves individuals with intellectual/developmental disabilities (I/DD). Murdoch is a caring community where professionals work with people of various ages, cognitive and functional abilities.
To be considered for employment, applicants must be in good standing with the North Carolina Health Care Personnel Registry.
Application Process Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.
Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained; Work Experience; and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers.
If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 pm prior to the closing date.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.
Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.
Veteran’s and National Guard Preference
Applicants seeking Veteran's Preference must attach a DD‑214 Member‑4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.
Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.
ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
Contact Applicants will be communicated via email only for updates on the status of their application. If there are any questions about this posting other than your application status, please contact HR at (919) 575‑1115.
Minimum Education and Experience Master’s degree in a human services program from an appropriately accredited institution and three years of experience providing diagnostic and treatment or advocacy services for individuals who are developmentally, physically, or mentally disabled, two years of which experience must have been in a supervisory or lead role;
OR
Bachelor’s degree in a human services field from an appropriately accredited institution and four years of experience providing diagnostic and treatment or advocacy services for individuals who are developmentally, physically, or mentally disabled, two years of which experience must have been in a supervisory or lead role;
OR
Bachelor’s degree in a human services field from an appropriately accredited institution and five years of human services experience providing skills in investigating abuse and neglect, interviewing techniques, and similar functions, two years of which experience must have been in a supervisory or lead role; or an equivalent combination of education and experience.
EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter Lakeitra Dionne Coulter
Email talentacquisition@dhhs.nc.gov
#J-18808-Ljbffr
About Us The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well‑being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
Agency Department of Health and Human Services
Division State Operated Health Care Facilities
Job Classification Title Advocate II (NS)
Position Number 60050471
Grade NC12
Description of Work Anticipated Vacancy as of 01/29/2026
Responsibilities
Provides staff support and supervision to direct reports while ensuring the department complies with facility policy, DSOHF policy, Advocacy procedures, and all applicable regulatory requirements.
Works on behalf of the individuals and their families/guardians to protect residents’ rights through class and case advocacy.
Consults and collaborates with facility administration regarding individuals’ rights, investigations of abuse/neglect/exploitation, and other potential rights violations.
Ensures that all written reports are factual, accurate, and consistent with statewide DSOHF Advocacy standards.
Provides education and training to individuals, families, and facility employees on resident rights and corresponding facility policies.
Compiles and maintains statistical information on the work of the Advocacy Department.
Provides 24/7 on‑call support for the center according to a rotating on‑call schedule.
Monitors programs throughout the facility to ensure residents’ rights are protected.
Assists the Human Rights Committee and supports the committee’s work via training and collaboration.
This Position Is Designated As Mandatory And Must Report Or Stay Over During Adverse Weather Events.
Knowledge, Skills, and Abilities / Management Preferences Recruitment Range: $45,926.00 - $80,369.00
Working knowledge of mental health, intellectual or developmental disabilities, substance use services, and the broader human services system.
Ability to work independently and supervise a staff person as part of a larger statewide program.
Possesses sound judgment, decision‑making skills, and the ability to work under stressful situations.
Exemplary oral communication, analytical, technical writing, and interpersonal skills for managing responsibilities in a high‑profile team environment.
Prior investigation experience and management experience.
Applicants must be able to utilize a computer to complete work in a web‑based data entry system and use basic Microsoft Office programs.
Must be available 24/7 to provide on‑call coverage as assigned on a rotating schedule.
Physical Requirements Ability to mobilize throughout the large campus and parts of facility.
Work Schedule Typically, 8‑5, M‑F and provide after‑hours on‑call coverage.
About Murdoch Developmental Center Murdoch Developmental Center is a 24/7 state residential facility located in Butner, NC, near the Research Triangle area. Murdoch serves individuals with intellectual/developmental disabilities (I/DD). Murdoch is a caring community where professionals work with people of various ages, cognitive and functional abilities.
To be considered for employment, applicants must be in good standing with the North Carolina Health Care Personnel Registry.
Application Process Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.
Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained; Work Experience; and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers.
If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 pm prior to the closing date.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.
Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.
Veteran’s and National Guard Preference
Applicants seeking Veteran's Preference must attach a DD‑214 Member‑4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.
Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.
ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
Contact Applicants will be communicated via email only for updates on the status of their application. If there are any questions about this posting other than your application status, please contact HR at (919) 575‑1115.
Minimum Education and Experience Master’s degree in a human services program from an appropriately accredited institution and three years of experience providing diagnostic and treatment or advocacy services for individuals who are developmentally, physically, or mentally disabled, two years of which experience must have been in a supervisory or lead role;
OR
Bachelor’s degree in a human services field from an appropriately accredited institution and four years of experience providing diagnostic and treatment or advocacy services for individuals who are developmentally, physically, or mentally disabled, two years of which experience must have been in a supervisory or lead role;
OR
Bachelor’s degree in a human services field from an appropriately accredited institution and five years of human services experience providing skills in investigating abuse and neglect, interviewing techniques, and similar functions, two years of which experience must have been in a supervisory or lead role; or an equivalent combination of education and experience.
EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter Lakeitra Dionne Coulter
Email talentacquisition@dhhs.nc.gov
#J-18808-Ljbffr