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IronMountain Solutions

Remote Customer Service Specialist — Tip Line & Research

IronMountain Solutions, Robbinsville, North Carolina, United States, 28771

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A technology solutions provider is seeking a highly motivated Jr Customer Service Representative for the DHS ICE HSI Tip Line. This fully remote role requires the ability to work within one hour of the PIV office for equipment pickup. The ideal candidate will have over 3 years of call center experience, strong multitasking abilities, and excellent communication skills. Responsibilities include managing incoming calls, documenting tips, and conducting research on suspicious activities. Join a dynamic team focused on proactive customer support and continuous improvement. #J-18808-Ljbffr