University of Tennessee
IAM Manager, Cloud Infrastructure: Office of Innovative Technologies - UTK
University of Tennessee, Knoxville, Tennessee, United States, 37955
IAM Manager, Cloud Infrastructure: Office of Innovative Technologies - UTK
Knoxville, TN, United States Job Description
The Identity and Access Management (IAM) Manager will lead a team of IAM Administrators in the daily operations in identity and access management solutions for UT Knoxville Campus and UT System Administration, as well as lead the roadmap and discussions with other IAM leaders at University of Tennessee campuses and institutions across the state. You will work with leadership and your peer group across the state to develop IAM governance, standards, and architecture in alignment with OIT strategic goals. This position will be responsible for IAM incident resolution and management. As a leader, you will provide mentorship, coaching, and task prioritization to the team with annual performance reviews and regular checkpoints to assist removing blockers and positive growth of individuals. Responsibilities
Lead the IAM roadmap, including the transition to Microsoft Entra and consolidation of legacy systems. Define IAM governance, standards, and architecture in alignment with institutional IT strategy. Collaborate with executive leadership, security, and infrastructure teams to ensure IAM initiatives support broader cloud and security goals. Supervise and mentor IAM administrators and analysts. Set performance goals, conduct evaluations, and support professional development. Foster a collaborative, inclusive, and high-performing team culture. Oversee daily IAM operations including provisioning, deprovisioning, and access reviews. Ensure service levels are met and incidents are resolved efficiently. Maintain documentation, SOPs, and training materials for IAM services. Lead working groups and steering committees related to identity governance. Communicate IAM changes, impacts, and timelines to stakeholders. Ensure IAM practices align with regulatory requirements (e.g., FERPA, HIPAA). Support audits, access certifications, and security assessments. Oversee role-based access control (RBAC) and enforce least-privilege principles. Collaborative effort with Operational Security at the University. Effectively manage relationships with vendors, outsourcers, and consultants-including contracts, service agreements, and escalations with a focus on Microsoft support and companies that are Microsoft Partners. Maintains a current level of knowledge for all technologies (e.g. by reading, attending conferences, training, professional communication/networking) Actively engages and promotes new technologies (e.g. through networking, presenting at conferences, providing training) Performs other related duties as required Qualifications
Required Qualifications Education: High School Diploma Experience: 3 years of leadership experience Knowledge, Skills, Abilities: Skilled in Azure Entra, Azure AD Connect, and Microsoft Identity Manager. Skilled in C# and PowerShell scripting. Knowledge of the Identity and Access Management (IAM) principles. Knowledge of SAML/OAuth/OpenID Connect protocols. Ability to review compliance framework (HIPPA, FERPA, NIST, etc) and know how they related to identity management. Preferred Qualifications Education: Bachelor’s Degree; AZ-305; SC-300 Experience: 5 years of leadership experience Knowledge, Skills, Abilities:
Abilities with Azure Application Registrations, Services, Service Plans, Key Vaults, and RBAC. Knowledge of Experience with LDAP directory services (e.g., OpenLDAP, 389 Directory Server, Active Directory LDS). Knowledge with Apereo CAS and Shibboleth. Experience with TLS/SSL certificates and secure LDAP configurations. Ability to write and understand existing Java scripting.
Work Location Location: Onsite with the option to work hybrid. Must live in the Knoxville, TN general area or within driving distance. This position does require at least 2 in-office days. Onsite/Hybrid Compensation and Benefits UT market range: 16 Anticipated hiring range: $100,000 – $124,000 Find more information on the UT Market Range structure here Find more information on UT Benefits here Application Instructions To express interest, please submit an application with the noted below attachments. Resume List of 3 Professional References About the Division: The Office of Innovative Technologies (OIT) is a collaborative initiative focused on delivering innovative, efficient, and unified technology solutions to empower organizations and individuals. By leveraging cutting-edge tools and fostering partnerships, OIT aims to streamline processes, enhance productivity, and drive digital transformation. With a commitment to excellence and adaptability, OIT ensures seamless integration of technology into everyday operations, enabling success in an ever-evolving digital landscape. The Cloud Infrastructure department within OIT plays a pivotal role in enabling scalable, secure, and reliable technology environments. This team specializes in designing, implementing, and managing cloud-based solutions that support organizational goals and operational efficiency. By utilizing advanced cloud platforms and services, the department ensures high availability, robust data security, and seamless connectivity across systems. Additionally, the Cloud Infrastructure team drives innovation by optimizing resource utilization, reducing costs, and empowering teams with flexible and agile infrastructure solutions tailored to their needs. About Us
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service. UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory. The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service. UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone. The university holds a strong commitment to its land‑grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine. Apply today and join the Tennessee Volunteer community! Job Info
Job Identification 5966 Job Category Info Technology Posting Date 12/15/2025, 07:41 PM Job Schedule Full time Locations 400 W Summit Hill Drive, Knoxville, TN, 37902, US EEO/AA STATEMENT / NON-DISCRIMINATIONSTATEMENT The University of Tennessee is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteranstatus. Inquiries and charges of violation of Title VI (race, color, national origin), Title IX (sex), Section 504 (disability), ADA (disability), ADEA (age), sexual orientation, or veteran status should be directed to the (EEO). Requests for accommodation of a disability should be directed to the ADA Coordinator at the EEOoffice .
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Knoxville, TN, United States Job Description
The Identity and Access Management (IAM) Manager will lead a team of IAM Administrators in the daily operations in identity and access management solutions for UT Knoxville Campus and UT System Administration, as well as lead the roadmap and discussions with other IAM leaders at University of Tennessee campuses and institutions across the state. You will work with leadership and your peer group across the state to develop IAM governance, standards, and architecture in alignment with OIT strategic goals. This position will be responsible for IAM incident resolution and management. As a leader, you will provide mentorship, coaching, and task prioritization to the team with annual performance reviews and regular checkpoints to assist removing blockers and positive growth of individuals. Responsibilities
Lead the IAM roadmap, including the transition to Microsoft Entra and consolidation of legacy systems. Define IAM governance, standards, and architecture in alignment with institutional IT strategy. Collaborate with executive leadership, security, and infrastructure teams to ensure IAM initiatives support broader cloud and security goals. Supervise and mentor IAM administrators and analysts. Set performance goals, conduct evaluations, and support professional development. Foster a collaborative, inclusive, and high-performing team culture. Oversee daily IAM operations including provisioning, deprovisioning, and access reviews. Ensure service levels are met and incidents are resolved efficiently. Maintain documentation, SOPs, and training materials for IAM services. Lead working groups and steering committees related to identity governance. Communicate IAM changes, impacts, and timelines to stakeholders. Ensure IAM practices align with regulatory requirements (e.g., FERPA, HIPAA). Support audits, access certifications, and security assessments. Oversee role-based access control (RBAC) and enforce least-privilege principles. Collaborative effort with Operational Security at the University. Effectively manage relationships with vendors, outsourcers, and consultants-including contracts, service agreements, and escalations with a focus on Microsoft support and companies that are Microsoft Partners. Maintains a current level of knowledge for all technologies (e.g. by reading, attending conferences, training, professional communication/networking) Actively engages and promotes new technologies (e.g. through networking, presenting at conferences, providing training) Performs other related duties as required Qualifications
Required Qualifications Education: High School Diploma Experience: 3 years of leadership experience Knowledge, Skills, Abilities: Skilled in Azure Entra, Azure AD Connect, and Microsoft Identity Manager. Skilled in C# and PowerShell scripting. Knowledge of the Identity and Access Management (IAM) principles. Knowledge of SAML/OAuth/OpenID Connect protocols. Ability to review compliance framework (HIPPA, FERPA, NIST, etc) and know how they related to identity management. Preferred Qualifications Education: Bachelor’s Degree; AZ-305; SC-300 Experience: 5 years of leadership experience Knowledge, Skills, Abilities:
Abilities with Azure Application Registrations, Services, Service Plans, Key Vaults, and RBAC. Knowledge of Experience with LDAP directory services (e.g., OpenLDAP, 389 Directory Server, Active Directory LDS). Knowledge with Apereo CAS and Shibboleth. Experience with TLS/SSL certificates and secure LDAP configurations. Ability to write and understand existing Java scripting.
Work Location Location: Onsite with the option to work hybrid. Must live in the Knoxville, TN general area or within driving distance. This position does require at least 2 in-office days. Onsite/Hybrid Compensation and Benefits UT market range: 16 Anticipated hiring range: $100,000 – $124,000 Find more information on the UT Market Range structure here Find more information on UT Benefits here Application Instructions To express interest, please submit an application with the noted below attachments. Resume List of 3 Professional References About the Division: The Office of Innovative Technologies (OIT) is a collaborative initiative focused on delivering innovative, efficient, and unified technology solutions to empower organizations and individuals. By leveraging cutting-edge tools and fostering partnerships, OIT aims to streamline processes, enhance productivity, and drive digital transformation. With a commitment to excellence and adaptability, OIT ensures seamless integration of technology into everyday operations, enabling success in an ever-evolving digital landscape. The Cloud Infrastructure department within OIT plays a pivotal role in enabling scalable, secure, and reliable technology environments. This team specializes in designing, implementing, and managing cloud-based solutions that support organizational goals and operational efficiency. By utilizing advanced cloud platforms and services, the department ensures high availability, robust data security, and seamless connectivity across systems. Additionally, the Cloud Infrastructure team drives innovation by optimizing resource utilization, reducing costs, and empowering teams with flexible and agile infrastructure solutions tailored to their needs. About Us
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service. UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory. The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service. UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone. The university holds a strong commitment to its land‑grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine. Apply today and join the Tennessee Volunteer community! Job Info
Job Identification 5966 Job Category Info Technology Posting Date 12/15/2025, 07:41 PM Job Schedule Full time Locations 400 W Summit Hill Drive, Knoxville, TN, 37902, US EEO/AA STATEMENT / NON-DISCRIMINATIONSTATEMENT The University of Tennessee is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteranstatus. Inquiries and charges of violation of Title VI (race, color, national origin), Title IX (sex), Section 504 (disability), ADA (disability), ADEA (age), sexual orientation, or veteran status should be directed to the (EEO). Requests for accommodation of a disability should be directed to the ADA Coordinator at the EEOoffice .
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