GXO Logistics, Inc.
As the Director, Account Management, you will be responsible for managing the customer experience within GXO, leading complex solutions that deliver value, and driving customer retention and satisfaction. Your role will involve cultivating relationships, establishing growth strategies, and partnering across the organization to exceed service level agreements.
Pay, Benefits And More We are eager to attract the best talent, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.
What you’ll do on a typical day
Champion the Voice of Customer (VoC) methodology to enhance and manage the customer experience.
Drive customer retention and satisfaction by cultivating strong relationships and proactively identifying opportunities for organic growth within existing accounts.
Establish and execute strategic plans to drive account penetration and long‑term growth.
Partner closely with Operations teams to ensure service level agreements (SLAs) are consistently met and customer expectations are exceeded.
Lead commercial activities including work order completion, renewal negotiations, pricing discussions, and front‑line customer negotiations.
Serve as a key contributor in the development, review, and refinement of Statements of Work (SOWs) and RFP responses.
Build and nurture relationships to support successful internal and external initiatives.
What you need to succeed at GXO
Bachelor’s degree or equivalent related work or military experience.
7 years of progressive experience in account management.
Demonstrated ability to lead strategic customer initiatives, manage complex relationships, and deliver commercial value.
Superior customer relationship management experience and skills.
Experience in pricing strategy, RFP responses, Work Order creation and development of Statements of Work (SOWs).
Strong business acumen and cross‑functional collaboration skills.
Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience.
Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence internal and external stakeholders.
It’d be great if you also have
10 years of progressive experience in account management.
Experience within supply chain or logistics environments is a strong plus.
Strong analytical thinking skills with the ability to interpret data, identify trends, and support strategic decision‑making.
Advanced project and time management skills, with the ability to prioritize effectively, manage multiple initiatives, and consistently meet customer expectations.
About GXO GXO is a leading provider of cutting‑edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.
Eligibility and Equal Opportunity We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
COVID Safety GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.
Pre‑Employment Requirements All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test.
Legal Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO’s candidate privacy statement here.
Seniority Level Director
Employment Type Full‑time
Job Function Business Development and Sales
Industries Transportation, Logistics, Supply Chain and Storage
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Pay, Benefits And More We are eager to attract the best talent, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.
What you’ll do on a typical day
Champion the Voice of Customer (VoC) methodology to enhance and manage the customer experience.
Drive customer retention and satisfaction by cultivating strong relationships and proactively identifying opportunities for organic growth within existing accounts.
Establish and execute strategic plans to drive account penetration and long‑term growth.
Partner closely with Operations teams to ensure service level agreements (SLAs) are consistently met and customer expectations are exceeded.
Lead commercial activities including work order completion, renewal negotiations, pricing discussions, and front‑line customer negotiations.
Serve as a key contributor in the development, review, and refinement of Statements of Work (SOWs) and RFP responses.
Build and nurture relationships to support successful internal and external initiatives.
What you need to succeed at GXO
Bachelor’s degree or equivalent related work or military experience.
7 years of progressive experience in account management.
Demonstrated ability to lead strategic customer initiatives, manage complex relationships, and deliver commercial value.
Superior customer relationship management experience and skills.
Experience in pricing strategy, RFP responses, Work Order creation and development of Statements of Work (SOWs).
Strong business acumen and cross‑functional collaboration skills.
Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience.
Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence internal and external stakeholders.
It’d be great if you also have
10 years of progressive experience in account management.
Experience within supply chain or logistics environments is a strong plus.
Strong analytical thinking skills with the ability to interpret data, identify trends, and support strategic decision‑making.
Advanced project and time management skills, with the ability to prioritize effectively, manage multiple initiatives, and consistently meet customer expectations.
About GXO GXO is a leading provider of cutting‑edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.
Eligibility and Equal Opportunity We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
COVID Safety GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.
Pre‑Employment Requirements All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test.
Legal Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO’s candidate privacy statement here.
Seniority Level Director
Employment Type Full‑time
Job Function Business Development and Sales
Industries Transportation, Logistics, Supply Chain and Storage
#J-18808-Ljbffr